Gillies Reviews 

10,145
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,642 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and professional, creating a pleasant shopping environment. The delivery service is frequently highlighted as excellent, with teams being careful, efficient, and polite, ensuring safe and timely installation. People are very satisfied with the high quality and great range of products, noting the overall first-class service. However, some customers noted longer delivery waits than initially quoted and occasional inaccurate product information from sales staff. These issues primarily concerned extended delivery timescales and discrepancies in product details provided.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the professionalism,... See more

Service

Consumers consistently report positive experiences with the service, describing it as first-class from the... See more

Product

Customers had positive experiences with product, consistently praising the quality and range of items... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent products and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gillies have a great range of products and their sales staff are extremely knowledgeable and helpful, with no hard sell. They are friendly and relaxed and help you to get what will suit you in a plea... See more

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stres... See more

Rated 5 out of 5 stars

From when we initially went to look at a new sofa we have nothing but exemplary service. The sales team took time with us and fully explained all aspects of purchase and delivery. The delivery team we... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(10,145)

1,522 reviews in the last 12 months

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Rated 5 out of 5 stars

Hi the staff were very helpful ,also…excellent

Hi the staff were very helpful ,also the Man named Luke was very good helping me place my order .On the day of delivery everything went to plan and delivery men were so helpful , would definitely recommend going to gillies , excellent x

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Installation

Great service at the shop. Shown the full range of alternatives and prices. Very professional.

Delivery team exceptional! Bed and mattress installed in under 30 minutes. Great care taken in manoeuvring items up a returning staircase. Friendly and polite.

July 30, 2026
Rated 4 out of 5 stars

Recliner chair purchase

We have dealt with Gillies before and decided that if buying a top of the range recliner chair that Gillies would be a good choice. The process was rather longer than we were expecting but we probably were well advised in the options available.
The delivery team were exceptionally professional and delivered the chair with minimum fuss. Their explanation about the functions of the chair was first class

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Want to mention Ethan at Gillies…

Want to mention Ethan at Gillies Broughty Ferry. What a wonderful young man, who helped us when we went in looking for a new sofa.
He was attentive without being pushy and had great knowledge of products and patience (as l take forever to decide on things)
We were so well looked after and made a decision and are delighted with our new sofa.
Ethan is without a doubt a lovely young man doing a great job in sales in Gillies.
Look out for him when you pop into the shop.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Staff

Sales staff were very efficient and helpful, took great care to make sure we got a good deal and the delivery personnel where excellent. Very careful unloading and handling into our home.

July 29, 2026
Rated 4 out of 5 stars

Excellent vinyl fitters.

The salesman was very helpful and communication on how to arrange fitting and payment was excellent. The fitters phoned to say they were ahead of schedule and could come earlier which was fantastic. They did an excellent job and were neat and tidy, I was really pleased with the result. However, they did have to take a cupboard door off and a joiner was to come and take some wood off the bottom of it and I have had to phone to ask when this will happen which is not so good, hence the 4⭐️rating as I have all the contents of the cupboard lying in my dining room.

July 29, 2026
Rated 5 out of 5 stars

Great customer service

The lady at the storage depot called to say my side table was ready to collect and asked if I would like it built up for me - I couldn’t be happier with them - great service
Thank you very much

July 29, 2026
Rated 5 out of 5 stars

Excellent service.

From first contact in the showroom to the delivery and fitting guys leaving, everything was first class. Carpet fitters on Monday, bed and bedroom furniture delivered on Wednesday, all workers a credit to the company.

July 29, 2026

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