Gillies Reviews 

10,181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,637 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the sales team provides exceptional assistance in the store, offering great product knowledge while remaining completely relaxed and unpressured during the browsing process. Shoppers are equally impressed with the delivery and installation services, noting that the teams arrive promptly and handle furniture with extreme care. Buyers frequently note how professional the fitters are, as they work efficiently, clean up any mess before leaving, and ensure everything is set up correctly in the home. Purchasers are genuinely delighted with their new items, describing the overall journey from initial showroom visits to final setup as completely seamless.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and knowledgeable sales... See more

Delivery service

People report positive experiences with delivery_service, noting that staff are polite, efficient, and take... See more

Service

Reviewers highlight positive aspects of service, consistently praising the knowledgeable and friendly staff... See more

Product

Clients share positive opinions on product quality, expressing satisfaction and delight with their comfy... See more

Quality

Users describe satisfaction with product quality, frequently praising the comfortable furniture and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gilles Inverness, buying a new Sofa assisted by Kerri and Gordon, both extremely helpful and knowledgeable, made the whole process stress free and seamless for us. All questions that we had were easil... See more

Rated 5 out of 5 stars

Gillies have a great range of products and their sales staff are extremely knowledgeable and helpful, with no hard sell. They are friendly and relaxed and help you to get what will suit you in a plea... See more

Rated 5 out of 5 stars

My son has learning difficulties and finds it very hard to make a decision. We brought him along to buy a new bed earlier this year. Marcelina explained the different types of bed and how to lie on... See more

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(10,181)

1,563 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy customers

The customer service from everyone in the shop to the delivery crew was of the highest standard. Everyone was helpful, polite and customer focused. We are very pleased with our purchase. Thank you to everyone involved in our purchase and delivery.

July 23, 2026
Rated 5 out of 5 stars

Amazingly helpful

Amazingly helpful, very fast delivery. Was unsure of something so gave them a call and they couldn’t have done more to clarify. A great experience, thanks very much. The staff are a credit to the company!

July 14, 2026
Rated 5 out of 5 stars

Speaking to an experienced sales lady…

Speaking to an experienced sales lady when I made the purchase initially with an explanation of the bed itself and ordering ptocedure, delivery and payment.
Everything went to plan . Bed was delivered and installed swiftly. With a recommendation to air the bed .

July 3, 2026
Rated 5 out of 5 stars

I had a really good experience when…

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stress free. The carpet fitters were extremely professional too. They even removed all the rubbish and hoovered up before they left. I would definitely recommend this store and purchase from them again.

July 7, 2026
Rated 5 out of 5 stars

Merson experience

From the minute we came in Hayley and every member of your staff were welcoming and attentive and knowledgeable
We were kept in the loop as to what was happening and when it would happen
The carpet fitters furniture delivery men were superb and a credit to your company

July 15, 2026
Rated 3 out of 5 stars

Disappointed with customer service and…

Disappointed with customer service and lack of communication and a 5 month wait for goods. Very good quality when they did arrive and some staff were very helpful. I understand delays happen but we were told 6 weeks not 5 months.

February 23, 2026
Gillies logo

Reply from Gillies

Hi Ms. Learmonth,

Thank you for taking the time to share your feedback. We are thrilled to hear that you are pleased with the quality of your new furniture and that our team was helpful during your interactions.

At the same time, we sincerely apologise for the extended 5-month wait and the lack of communication regarding the delay. We know how frustrating it is to expect an order in 6 weeks and end up waiting much longer.

While recent global supply chain disruptions have created unexpected delays outside our usual control, we hold ourselves to high customer service standards and should have kept you much better informed throughout the process.

We appreciate your patience and your honest feedback, as it helps us improve our communication systems for the future. If there is anything else we can assist you with, please don't hesitate to reach out to us directly.

Ross Holder,
eCommerce Manager

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful & accommodating staff in store. Kevin was very patient & kind. Carpet fitters were great and very pleasant. Carpet was fitted efficiently & professionally.

July 10, 2026

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