Account monitoring does exist, but it's essential to be patient until the first pieces of information start to emerge. This is understandable, given the security issues and other factors involved.... See more
Company replied
glassagram.com
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See what reviewers are saying
Complete scam Been nearly 4 months trying to get into private account. Customer support always says the same thing and never can get any real answers. From my experience I am forced to conclude tha... See more
Company replied
I was really worried this app wouldn’t deliver. I needed access to a private account and it took around 2 weeks to get it!!! Customer support was alright and though I had to follow up a lot. I was off... See more
Company replied
i got charged more then i thought cz i didnt read da fine print thot it was a scam but support helped me out n i got a refund no probs legit app 4real
Company replied
Company details
Written by the company
Glassagram is the best Instagram viewer app. Glassgram is the online software for each Instagram viewer to look through any account. We offer anonymous Instagram viewer options of prime quality. It is a new digital market product. We know exactly that the service usage will lead to prominent results. You’ll get full access to the account from the inside. And you can monitor whatever you need. The service is safe and secure. We provide you with the best Instagram story viewer options.
Contact info
DATARAVE INC, 57 MORSE PL, NEW HAVEN, CT 06512, USA, NEW HAVEN, United States
- support@glassagram.com
- glassagram.com
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SCAM
SCAM
They together with XMOBI are scamming pages. They give misleading information via links the service is not provided at all at the end and the payment method is also untrustable missing the 2 factor authentication process. They never reply in case of any questions. Dont trust this site neither XMobi and try to report it on as many channels as you can!
2 more comments after getting a deeper insight into this company
1. When you are lead to the subscription page none of the "small letter " issues is available ( it says "error")
2. It is quite strange that after a negative review some very positive comments appear right immediately from US exclusively with 5 star valuation
It is a shame that they don't even dare to give any acceptable reply and the client has to go on and report these pages on different platforms, authorities, bank etc.
October 13, 2023
Unprompted review
Reply from glassagram.com
Hi, Ildi Madarász!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
Reply from glassagram.com
Hi, Louis Singh!
Thank you for taking the time to share your feedback with us. Your input is extremely valuable!
We are very glad that you had a pleasant experience using our product.
We will continue improving Glassagram and make the user experience only better.
Best wishes,
Glassagram team
This is a scam
This is a scam
They don’t refund the money also within 14 days
If this is not a scam i’m waiting for the refund i asked within 14 days
October 11, 2023
Unprompted review
Reply from glassagram.com
Hi Barbara,
Thank you for taking the time to share your feedback with us. Your input is extremely valuable, and we sincerely apologize for any inconvenience you've experienced.
All the clients can always contact our support team if they want a refund. As you can see, in particular from the reviews of other customers, in most cases, such refunds are granted.
Transparent communication is crucial in resolving any misunderstandings. We want to learn more about what made you perceive our service as a scam. Your insights will help us enhance our processes and better serve our customers. We requested some additional information so that we can investigate it further. We hope to find a solution and improve your experience using our product after that.
Please know that your satisfaction is our priority, and we're dedicated to continually improving our services based on feedback like yours.
Best regards,
Glassagram Team
Glassagram can help with business too
Glassagram has completely transformed my business strategy! I rely on it to closely monitor my competitors' accounts. Now I know their secret weapon.
October 1, 2023
Reply from glassagram.com
Hi, Erin Wells!
Thank you for taking the time to share your feedback with us. Your input is extremely valuable!
We are very glad that you had a pleasant experience using our product.
We will continue improving Glassagram and make the user experience only better.
Best wishes,
Glassagram team
Multifunctional and easy in use
Glassagram is hands down the Instagram viewer I've always yearned for. The fact that it doesn't require installation imposes no restrictions, and offers easy access to all content is simply fantastic. But what truly sets it apart is the ability to track multiple IG accounts!
September 28, 2023
Reply from glassagram.com
Hi, Kiera Holden!
Thank you for taking the time to share your feedback with us. Your input is extremely valuable!
We are very glad that you had a pleasant experience using our product.
We will continue improving Glassagram and make the user experience only better.
Best wishes,
Glassagram team
absolutely a scam company
absolutely a scam company, they will never be able to unlock private ig account. They will never refund you money even within 14 days. The way the write up their refund policy is protecting them and not to give any refund. The company is illegal and totally scam.
September 25, 2023
Unprompted review
Reply from glassagram.com
Hi, huiying chen!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
I was pleasantly surprised
After trying numerous IG viewers, I can confidently say that Glassagram is the real deal. It's not just online but also incredibly user-friendly, and what sets it apart is its ability to provide access to everything - yes, even those deleted stories! I wholeheartedly give it five well-deserved stars!
October 2, 2023
Reply from glassagram.com
Hi, Jodie Dawson!
Thank you for taking the time to share your feedback with us. Your input is extremely valuable!
We are very glad that you had a pleasant experience using our product.
We will continue improving Glassagram and make the user experience only better.
Best wishes,
Glassagram team
Don't waste your money and time on this.
This company promotes IG viewer but its doesnt work. i was charged 3 months of subscription (even after removing my credit card details from the website after the 2nd month) i was continually charged but with no result, to the extend that i have to cancel my credit card from being charged for the 4th months. the status is forever pending. speak with multiple customer officers, same result, no updates.
Really disappointing, waste of time and money.
August 10, 2023
Unprompted review
Reply from glassagram.com
Hi, SY!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
This is a 100% scam
This is a 100% scam. I’m already waiting 3 weeks without any result.
October 3, 2023
Unprompted review
Reply from glassagram.com
Hi, Anonymous!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
These guys are crook
These guys are crook. Neither they did the job nor they gave the money back.
September 15, 2023
Reply from glassagram.com
Hi, anzavur tamdemir!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
100% SCAM
100% SCAM. Do not purchase. I got a subscription on Sep 1st. Contacted with their team throughout the process and they keep telling you to wait for "Instagram to reveal their magic". Bunch of BS. I asked them the first day of purchase how long would it take to get the information, and they said 7-10 days. After giving it WAY MORE than enough time, I asked for a refund. They do not want to provide a full refund only 60% for giving NO service. Keep your money and spread the word. I'm thinking of taking legal action because I'm so enraged.
The sad thing about it is that the person who I needed to check could possibly be a guy who attacked my friend.
September 1, 2023
Unprompted review
Reply from glassagram.com
Hi, Luciana Scott!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
NEGATIVE ZERO STARS
Update it's now December18th and it's been over six months and still have not received any data on the targeted account PLEASE DO NOT GIVE THESE PEOPLE YOUR MONEY!!! They respond with the same bs every single time but bottom line is IT DOES NOT WORK!! The people that are giving this app five stars are being paid to submit these false reviews
If I could give zero stars I would because like everyone else it has been 3 weeks and I can only see the followers and who they are following.I have literally contacted customer service almost everyday and received same response as everyone else Please be patient, IG software is updating blah blah I'm over it and I think BBB needs to be contacted because plenty of articles by multiple sources have them listed as #1 Private IG viewer which is an absolute lie and there completely using false advertising to get money for services they cannot provide I have yet to see one person tht has had successfully received the information they paid for
September 18, 2023
Unprompted review
Reply from glassagram.com
Hi, Michelle Tekus!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
Do not be fooled!
Wish I had read these reviews earlier. Over two weeks of waiting for me, believing previous excuses as customer service was always “friendly”. Obviously this company is a massive scam!
Update: I have replied to Glassagrams request for additional information. Will update review if resolution reached.
Update 2: As of September 25th I have still not received further correspondence after answering to their reply asking for the ‘additional information’
Update 3: As of October 9th I have not heard from Glassagram to offer any refund for the non-existent service they provide. Stay clear!!!!!!
September 13, 2023
Unprompted review
Reply from glassagram.com
Hi, Barbara Wallace!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
Negative stars. Glassagram is a Scam
Negative stars.
100% a full scam.
They fail to tell you up front that those 'data retrieval' services take up to 7 days to obtain (if you even obtain it). You will sign up and mnd up paying 50 USD a month, just to get no service rendered. And when you ask for a refund, they say it violates their refund policy. And when you point out that there is no such policy that has been violated, they will say they cant give you for ' personal reasons'. They're customer service is also very poor as they give you lots of attitude for even asking basic questions. Dont ever go to Glassagram. Scam of the century.
September 9, 2023
Reply from glassagram.com
Hi, Klasse Kulture!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
Totally deceitful experience
Wow! If I would have read all of these reviews before paying the subscription a month ago, I wouldn’t have fallen for this collective scam. All of the reviews I’ve read so far are totally the same excuses and explanations they have given me.
And they don’t want to make a full refund of my order because they’re claiming a 9% transaction fee by the payment processor. Which isn’t fair because I never received the service for which I paid the subscription. My Dashboard has always appeared empty, in progress and pending. I don’t think this is legal!
Update1: Already sent the additional information they requested “to investigate further”. I requested them a full refund, but their so called “Billing Manager” keeps insisting me to accept their minus 9% for processor fee, which I won’t accept obviously because they’re a SCAM and need to make accountable because they’re a fraud and stealing money from all their customers!
Update 2: As of September 27th, they refunded to my credit card, 91% of my subscription. They insisted that they couldn’t give me a full refund of my subscription because of the minus 9% for “processor fee”.
Update 3: So now they’re paying a Nigerian call center to raise their poor ratings and reviews. Nice try, SCAMMERS from here to Jupiter.
September 6, 2023
Unprompted review
Reply from glassagram.com
Hi, Jenny M!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
Total scam
Total scam. subscribed the 3 months fee and live only to regret it. 2 weeks of waiting for nothing.
Updated: Despite providing Glassagram with further information, theres no action taken. Total scam.
September 6, 2023
Unprompted review
Reply from glassagram.com
Hi, Elham!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
Waiting for 6 weeks now with no ETA…
Waiting for 6 weeks now with no ETA insight. Customer service repeats the same thing over and over again
July 19, 2023
Unprompted review
Reply from glassagram.com
Hi, Original Sleek!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
Best wishes,
Glassagram team
Now pressing charges
This is my 5th edit:
After seeing everything on here, I have also decided to take legal action. This company is doing everything it can to try and sound legitimate, but it is not. They keep saying they can unlock private accounts, but they can't. They are false advertsing. I have talked with an attorney and am taking legal action. For those who wish to join me, I am suing them for $1,000 for time wasted, $50.00 money back, and $150.00 for scamming me. I would suggest that we all press charges against Glassagram so they will go away. We need this website taken down and we need them to pay for their actions. Including using fake people to put up 5 star reviews. These people are disgusting.
August 2, 2023
Unprompted review
Reply from glassagram.com
Hi, Brent Gray!
Thank you for taking the time to share your feedback with us. Your input is extremely valuable, and we sincerely apologize for any inconvenience you've experienced.
We respect your decision to request a refund. As a result, we promptly processed a full refund to your account.
Please know that your satisfaction is our priority, and we're dedicated to continually improving our services based on feedback like yours.
Best regards,
Glassagram Team
100% SCAM
To put it in short: SCAM.
Spent weeks in contact with their customer support, where i was told to give it "a few more days". That turned into a month. When I contacted them to cancel my subscription and request a refund, they're continuing to stall, and said that their refund policy states no refunds shall be submitted after two weeks ( -- when their own tech support people told me to wait longer than that).
First, they tried to say that I wasn’t getting a refund because it’s been more than 2 weeks since my account was active (when they had “paused” the account because they were “still trying to get me my data”). When I pushed back, they said they’d offer me an 80% refund. When I pushed back again, they said they’d offer a full refund minus 9% of “payment processor fees” - which is BS. This “company” makes money off of returning only partial payments. Currently escalating this.
Update to Glassagram’s response to my review:
Glassagram DID NOT “promptly process a refund”, it took almost a month of back-and-forth emails of them stalling and pretending that there’s a “9% payment processor fee” (unheard of, payment processors do not take more than 2-3% which is paid by the vendor, not the customer) to o get them to refund my account.
August 24, 2023
Unprompted review
Reply from glassagram.com
Hi AB,
Thank you for taking the time to share your feedback with us. Your input is extremely valuable, and we sincerely apologize for any inconvenience you've experienced.
We respect your decision to request a cancellation and refund. As a result, we promptly processed a full refund to your account.
Please know that your satisfaction is our priority, and we're dedicated to continually improving our services based on feedback like yours.
Best regards,
Glassagram Team
Disaster!!
Disaster!!
Don’t waste your money. Waiting over 1 month now for showing me a private profile.
Nothing happened.
This is fake!!!
August 16, 2023
Unprompted review
Reply from glassagram.com
Hi, Elif Ay!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Glassagram team
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