Glasses.com Reviews 1,859

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,152 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of ordering and the smooth user experience, often mentioning the simple process of applying insurance and navigating the website. Many people are very satisfied with their purchases, noting that products often look exactly as pictured and the prescription is accurate. Reviewers also consistently praise the fast delivery service, with many receiving their orders much quicker than anticipated. However, some customers mentioned issues with the product not matching the online images, particularly concerning frame colors and appearance. A few people also experienced problems with order fulfillment, such as receiving incorrect items or products with manufacturing defects like loose lenses or flimsy frames. There were also occasional reports of delivery issues, including packages not arriving despite delivery notifications.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality, fit,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing satisfaction with the... See more

Order

Consumers find the ordering process to be ambiguous, with many praising its ease and speed, noting simple... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

User experience

Customers had positive experiences with the user experience, often highlighting the ease of use and seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the ease of ordering and applying insurance. Nice selection and great sizing information. Process was fast, I got my new glasses in about a week. I love my new frames, fingers crossed I will... See more

Rated 5 out of 5 stars

Very happy with my purchase! My glasses arrived quickly with regular shipping, and the prescription was spot on. The frames looked exactly like the pictures no surprises, no gimmicks. Great quality, f... See more

Company replied

Rated 5 out of 5 stars

I've purchased many pairs of glasses through glasses.com Great selection, latest styles, great prices, lots of options to choose from. Transitions available in a variety of colors. A detailed descrip... See more

Company replied

Rated 5 out of 5 stars

Perfection! I was so skeptical about buying prescription glasses on the internet. My glasses arrived within a week, fit perfectly, and look great. I got progressive transition lenses. These glasses... See more

Company replied


Company details

  1. #33 of 39 best companies in Glasses Store
  2. #31 of 38 best companies in Sunglasses Store

Information provided by various external sources

Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.


Contact info

  • Luxottica Place 4000, 45040, Mason, United States

  • glasses.com

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

These glasses are wonderful!

These glasses are wonderful!
Absolutely love the look and so light weight,

June 9, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Ordering glasses

Ordering glasses, seamless and simple.
Prescription glasses with progressive and prism added. Perfect . Delivered exactly 7 days from ordering. Very happy with your quick process. Very happy with glasses recieved. Thanks.

June 9, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Coming back for more!

I have purchased from glasses.com several times because I know they offer quality products snd have great customer service.

June 5, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

100% Recommend

Ease of ordering. Arrived earlier than expected. Perfect fit.

June 8, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Price is good!

Price is good!! Glasses at awesome! And shipping was fast

June 8, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase! My glasses arrived quickly with regular shipping, and the prescription was spot on. The frames looked exactly like the pictures no surprises, no gimmicks. Great quality, fast service, and a smooth experience from start to finish. I’ll definitely order again.

June 8, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Meta Rayban Glasses Order

Ordered my Meta Rayban Glasses with prescription from them and it has been an absolute happiness. Its the first time that progressive lenses have worked for me .

Thanks

April 11, 2026
Unprompted review
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 3 out of 5 stars

These are definitely not extra thin

These are definitely not extra thin, as ordered and paid extra for- will be contacting customer service.
They were easy to order with a brief phone call.

June 7, 2026
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 5 out of 5 stars

Easy and fast service

Easy and fast service

June 7, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 2 out of 5 stars

Frames are not the color I ordered!

Hello, I received my new glasses today.
I ordered the COACH Striated Maple/Blueberry Frames, because I have Blue eyes.
The Frames I received are DARK and look nothing like your website photo for the Frames from which I ordered, (the Blue and Maple colors)
I have spent a LOT of time researching a color of frames that would be suitable for me and a lot of money too on this pair of glasses.
I am not happy with the incorrect coloring of the frames.
I have photos of what you show online, the color frames I picked out, and a photo of what I received, very dark frames.
The lenses are good but not happy with the Frames.
Please advise. Sincerely,
Deborah Hartless

June 6, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 5 out of 5 stars

Great glasses were shipped fast and are…

Great glasses were shipped fast and are perfect

June 6, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Easy transaction

These glasses are beautiful. I was a little afraid to try something different, but the “virtual try on” helped me decide, and I love them. It was an easy transaction. They were a little expensive, but that because I chose a designer brand I had been wanting to. It was more on other sites.

June 6, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Happy with Purchase

I've purchased many pairs of glasses through glasses.com Great selection, latest styles, great prices, lots of options to choose from. Transitions available in a variety of colors. A detailed description of sizing is providrd which I appreciate very much. The sizing info is how I choose my glasses. Great return policy. Love the pair I chose.

June 6, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

They were so helpful in getting me the…

They were so helpful in getting me the right glasses and helped me maximize my insurance benifit.

May 28, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Easy transaction all around

Easy transaction all around. Quick - from ordering my glasses to delivery was only a couple of days! Wow! A++++

June 6, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

I never thought that I can buy glasses…

I never thought that I can buy glasses 🤓 with brand that I like and safe money.
Thank you 😊 and this economy is a little bit of relief Im getting another pair before the year ends.

June 1, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 1 out of 5 stars

I've purchased multiple glasses from…

I've purchased multiple glasses from glasses.com and this will be the last pair i purchase. Both frames are crooked, I had to adjust both pairs to make them sit evenly on my face. And both frames come loose, poor quality and not worth the money very disappointed. I thought the first pair was a fluke but sadly both pairs are crappy.

June 3, 2026
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 1 out of 5 stars

I have been out of town

I have been out of town, got home opened my box then my case and one of my lens was not in my frames and screw is missing, so noway it was even in there from start, so not happy at all

June 5, 2026
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 5 out of 5 stars

Great experience, low quality Luxottica product

Experience was great. Luxottica product that arrived is a different story.

June 5, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 4 out of 5 stars

Convenience

Convenience, ease and price

June 5, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

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