Glasses.com Reviews 1,859

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,152 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of ordering and the smooth user experience, often mentioning the simple process of applying insurance and navigating the website. Many people are very satisfied with their purchases, noting that products often look exactly as pictured and the prescription is accurate. Reviewers also consistently praise the fast delivery service, with many receiving their orders much quicker than anticipated. However, some customers mentioned issues with the product not matching the online images, particularly concerning frame colors and appearance. A few people also experienced problems with order fulfillment, such as receiving incorrect items or products with manufacturing defects like loose lenses or flimsy frames. There were also occasional reports of delivery issues, including packages not arriving despite delivery notifications.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality, fit,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing satisfaction with the... See more

Order

Consumers find the ordering process to be ambiguous, with many praising its ease and speed, noting simple... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

User experience

Customers had positive experiences with the user experience, often highlighting the ease of use and seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the ease of ordering and applying insurance. Nice selection and great sizing information. Process was fast, I got my new glasses in about a week. I love my new frames, fingers crossed I will... See more

Rated 5 out of 5 stars

Very happy with my purchase! My glasses arrived quickly with regular shipping, and the prescription was spot on. The frames looked exactly like the pictures no surprises, no gimmicks. Great quality, f... See more

Company replied

Rated 5 out of 5 stars

I've purchased many pairs of glasses through glasses.com Great selection, latest styles, great prices, lots of options to choose from. Transitions available in a variety of colors. A detailed descrip... See more

Company replied

Rated 5 out of 5 stars

Perfection! I was so skeptical about buying prescription glasses on the internet. My glasses arrived within a week, fit perfectly, and look great. I got progressive transition lenses. These glasses... See more

Company replied


Company details

  1. #33 of 39 best companies in Glasses Store
  2. #31 of 38 best companies in Sunglasses Store

Information provided by various external sources

Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.


Contact info

  • Luxottica Place 4000, 45040, Mason, United States

  • glasses.com

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

I love this site I’ve bought at least 5…

I love this site I’ve bought at least 5 pairs of glasses and the have been Perfect! Haven’t bought my glasses anywhere else in years. Keep up the good work don’t change anything.

June 4, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

So far so good

So far so good! Everything looks great. The Oakley lenses are amazing.

June 4, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 2 out of 5 stars

Ordered glasses

Ordered glasses. Received glasses through transit and the left lens was out of frame as well as scratches. Talked to customer service and they let me know that glasses do not have to be sent back, and a new pair would be sent to m. That’s good! However, paying 600 dollars plus, huge dissatisfaction. I need these glasses to see.

June 4, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 5 out of 5 stars

Glasses are phenomenal

Glasses are phenomenal! I ordered them on a Friday and received them by Wednesday, and that was without expedited shipping. Thank you so much! Will definitely be supporting this online platforms going forward for all of my needs and the needs of my family and friends. Thanks Again! Love my new glasses.

June 4, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 1 out of 5 stars

These glasses were two weeks late and…

These glasses were two weeks late and the prescription is incorrect.

June 4, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 5 out of 5 stars

I bought Versace from lense crafter…

I bought Versace from lense crafter very overpriced no scratch proof or progressive. 700 the glasses I just received are perfect fit and 1/ 2 the price. Unfortunately the glasses I got from lenscrafters.com were chewed up from my dog, and will never go to lense crafters again.

May 15, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 4 out of 5 stars

The prescription was way off

The prescription was way off. I was able to pop the lenses out the other frames and put them in this frame. Other than that A plus service.

June 3, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Great Results

The manual information I provided was incorrect. My order was reprocessed without any interruption in expectations. Final result is a nice accurate look and feel.

June 3, 2026
Rated 3 out of 5 stars

Everything was great, except shipping

Everything was great, up until the shipping of my sunglasses. I know it's not the fault of Glass.com, but gosh it took forever to get them.

June 2, 2026
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 3 out of 5 stars

The frames feel like cheap plastic

The frames feel like cheap plastic. After my insurance paid for everything I still paid $28. I thought my insurance would have covered the whole thing.

June 1, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 1 out of 5 stars

I’d give zero stars if possible

I’d give zero stars if possible. Placed an order for frames and lenses, shows my prescription input on the order; but received only frames. CS is saying that it’s only frames on my order. Placed another review, which they replied to email them; but there’s been no response. Buyer Beware

June 1, 2026
Unprompted review
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 5 out of 5 stars

Very Satisfied

Selection of frames was abundant and easy to select. Requesting prescription lenses was easy to understand and maneuver through the website. Prices were very reasonable and insurance is accepted. Processing and delivery was quick. Definitely recommended and will use this service again.

June 2, 2026
Rated 3 out of 5 stars

Great quality but disappointing color!

Quality is great and shipping was quick. Prescription spot on. What I don’t like is that the frames look nothing like the picture or virtual try-on. They are much much darker with no visible confetti colors. I got these thinking they’d be fun and they are very plain. Disappointed.

June 2, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 4 out of 5 stars

Fast and easy

I liked the ease of ordering and applying insurance. Nice selection and great sizing information. Process was fast, I got my new glasses in about a week. I love my new frames, fingers crossed I will see through my new lenses better soon. I know with progressives it can take a day or two.

May 25, 2026

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