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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with delivery, stating that products never arrived or were severely delayed, often accompanied by unconvincing tracking updates. People also experienced problems with the company's website, which frequently became unavailable, making it impossible to track orders or contact support. Reviewers also found it difficult to get in touch with the company, as contact information was often invalid or unresponsive. Some people mentioned being asked for personal identification for customs clearance, which they found suspicious.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report that their... See more

Order

Consumers express significant dissatisfaction with their orders. Many report placing orders in May and June,... See more

Product

Customers had negative experiences with product. Many reviewers report not receiving products they ordered... See more

Website

Reviewers highlight negative aspects of the website, with many reporting that the website and tracking sites... See more

Customer communications

Users describe negative interactions with contact. Many customers report a complete lack of communication... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAMMED.. Avoid this and save your bucks. Worst customer service and appalling experience. Always check trustpilot before being scammed by people like this. Companies like this should be Black l... See more

Rated 1 out of 5 stars

Pro level scammers! Stay away. Ordered the double portable monitors back in May. They give you a tracking number that updates regularly then stops, when you follow up on it to see where your parcel... See more

Rated 1 out of 5 stars

Dont buy nothing from this seller you will scammed. Fake delivery company will send you fake tracking number which will work until parcel arrives to local depo and after this never get chance contac... See more

Rated 1 out of 5 stars

I placed my order on the 3rd of June and never received my order...it's not the 4th of July. The courier company's site tells you everything but nothing. I don't mind ordering goods from East Asi... See more


Company details

  1. Electronics Store

Written by the company

At Glaxetics, we’re your global e-commerce hub for the latest tech gadgets and smart accessories. With over 15,000 happy customers worldwide, we handpick each item to balance cutting-edge innovation, everyday utility, and sleek design. Our team of product experts and engineers works tirelessly to source and test gear that elevates your digital lifestyle—whether you’re on the move, at home, or in the office Customer happiness is at our core. Shop with confidence under our 90-day easy refund policy and 100% satisfaction guarantee Our friendly support team is here weekdays from 9:00–18:00 GMT+1 at support@glaxetics.com to answer questions, offer advice, or handle returns without hassle. Experience tech shopping made simple, secure, and tailored to you


Contact info

1.2

Bad

TrustScore 1 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order placed - Goods Not Received

Order placed - shipping confirmation received 3rd June 2025, follow up on 26th June 2025, saying on its way and apologies for the delay - however now 7th July nothing receive and tracking number doesn't work!

July 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Hopeless

I was really expecting my paid item, but now I have conceded that I have been victim of a fraud.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

What a rugpull

What a rugpull. First, e-commerce site went down for days, closed, then they sent a teasing email about, "Hey! Hang on tight, we know you are expecting...", then tracking/courier went out on me afterwards. SCAMmers taking people for a fool.

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Adding to the growing list of scammed customers

There's more chance of Elvis doing a World Tour than any products arriving from this outfit. I should have known better and checked Trustpilot before ordering. The names amongst the five star reviews are enough of a red flag - Ron Howard and Martin Scorsese?! It doesn't take A Beautiful Mind to work out how fake they are. I was a Raging Bull when I discovered I'd been had. Transaction now flagged with the bank.

July 7, 2025
Unprompted review
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Rated 1 out of 5 stars

It is a scam

It is a scam, website no longer exists nor the website for delivery. Very clever scam. Call bank as they will do a charge back, as website no longer exists easier to claim too.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

I would give this zero stars if I could

I would give this zero stars if I could
I placed my order on the 7th of June and never received my order...it's not the 7th of July.

This service is absolutely disgusting. I'm almost certain they are scammers that dupe people into buying their product (from their one-trick pony website) by placing ads on social media.i wont recommend this company.

Do not buy from this company. You are better off buying this from TikTok shop or AliExpress (better service and you actually receive what you ordered)

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered at the end of May

Ordered at the end of May, was expecting delivery around 24th June as per tracking ... Now on the 7th July and still not received, the Glaxetics website is now available to buy the domain and the tracking website has also gone down. Very Poor

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM! Very good at telling you your order is late, then it’s a missed delivery when you are at home waiting for it and then nothing. I should have known that it was too good to be true. Really angry with myself for falling into this trap.
Do not deal with this company and if you see on Facebook… report as a scam because it is.

July 7, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM. Call your bank immediately they will solve this.

SCAM. I called my bank immediately, raised a dispute.
I ordered a product from Glaxetics in early June, which has not arrived. They provided a tracking number but the tracking information did not provide any information about local delivery courier- it was all about international delivery information detailing the jourmey of the product from Taiwan. The details were absurd such as "delay due to technical problems", "delay due to adverse weather conditions", "delay as the address not verified". In the end it said "delayed due to recipient being unavailable" at 03.00 am in the morning on Sunday. I decided to get in touch with them finally by the provided email address enquiring about the delivery and the local delivery company. Immediately after, the link to "Track Order" disappeared. I tried company's website, it said the link is broken. I tried facebook as I saw their ad there - the link was broken again. I immediately raised a dispute via my bank and got my money back. Please raise a dispute against this company by phoning your bank or from bank app by clicking on the transaction and by reporting the transaction. Don't leave money with this SCAM company - even it is £1.

July 6, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM
tracking elongated then domain non existent; goods not received.
MBNA aware of fraud

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Definitely a scam

Definitely a scam. Add me to the list of people on this page who got timely shipping updates for a couple of weeks and now the website is completely missing.

July 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam website

Seems to good to be true but for £30 thought I'd give it a pop. Eveything seemed good for the last month as I've had goods from Asia before and they have taken a while to arrive, but today the website tracking stopped existing and the company website is now avalible to buy the domain. So frustrated that this site actually allows good reviews about this company when it's quite clearly a scam!

July 6, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAM SCAM SCAM
Pretty convincing number of updates to the tracking and then the Glaxetics website is gone. No replies to emails. No delivery. First time I have ever bought anything thru a Facebook ad. Realise the product was cheap but thought that maybe it was a start-up trying to seed the market and the product was direct from manufacturer in Taiwan.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Sent loads of updates from tracking number which was always delayed due to mechanical faults and weather despite it being a hit day when the weather caused an issue. I knew it was dodgy and never buy shit off Facebook but for some reason I decided to do it. First time I do it and it’s the first time I’m scammed. Bank is on it Website has gone now too 🤣🤯

July 5, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM

SCAM! The website no longer exists and fake tracking says address needs confirmation after 6 weeks waiting for the order. Scam scam scam!

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers for money

If I could give zero I would
Ordered goods 30rh May taken money from my bank 2nd June. To date no communication no tracking so reported them as a SCAM to my bank.
How can they claim 150000 worldwide happy customers when they don’t respond

July 5, 2025
Unprompted review

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