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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with delivery, stating that products never arrived or were severely delayed, often accompanied by unconvincing tracking updates. People also experienced problems with the company's website, which frequently became unavailable, making it impossible to track orders or contact support. Reviewers also found it difficult to get in touch with the company, as contact information was often invalid or unresponsive. Some people mentioned being asked for personal identification for customs clearance, which they found suspicious.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report that their... See more

Order

Consumers express significant dissatisfaction with their orders. Many report placing orders in May and June,... See more

Product

Customers had negative experiences with product. Many reviewers report not receiving products they ordered... See more

Website

Reviewers highlight negative aspects of the website, with many reporting that the website and tracking sites... See more

Customer communications

Users describe negative interactions with contact. Many customers report a complete lack of communication... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAMMED.. Avoid this and save your bucks. Worst customer service and appalling experience. Always check trustpilot before being scammed by people like this. Companies like this should be Black l... See more

Rated 1 out of 5 stars

Pro level scammers! Stay away. Ordered the double portable monitors back in May. They give you a tracking number that updates regularly then stops, when you follow up on it to see where your parcel... See more

Rated 1 out of 5 stars

Dont buy nothing from this seller you will scammed. Fake delivery company will send you fake tracking number which will work until parcel arrives to local depo and after this never get chance contac... See more

Rated 1 out of 5 stars

I placed my order on the 3rd of June and never received my order...it's not the 4th of July. The courier company's site tells you everything but nothing. I don't mind ordering goods from East Asi... See more


Company details

  1. Electronics Store

Written by the company

At Glaxetics, we’re your global e-commerce hub for the latest tech gadgets and smart accessories. With over 15,000 happy customers worldwide, we handpick each item to balance cutting-edge innovation, everyday utility, and sleek design. Our team of product experts and engineers works tirelessly to source and test gear that elevates your digital lifestyle—whether you’re on the move, at home, or in the office Customer happiness is at our core. Shop with confidence under our 90-day easy refund policy and 100% satisfaction guarantee Our friendly support team is here weekdays from 9:00–18:00 GMT+1 at support@glaxetics.com to answer questions, offer advice, or handle returns without hassle. Experience tech shopping made simple, secure, and tailored to you


Contact info

1.2

Bad

TrustScore 1 out of 5

131 reviews

5-star
4-star
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1-star

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM SCAM SCAM AVOID

Ordered 1st June. I had messages from them and even a proactive notification telling me the order had been delayed. There’s also a very plausible tracking link that gives regular updates, even claiming to have attempted delivery—but they absolutely hadn’t. I was home all day, and I’ve checked my Ring doorbell footage 24 hours either side of when they claimed to have attempted delivery—nobody came.

They are clearly doing their best to drag out the transaction in the hope that any window for raising a credit card dispute will expire. They’re trying to create the illusion that I’ll eventually receive what I paid for with automated emails and a slick-looking website—which is now down. To make matters worse, my Norton security software is flagging the site as suspicious and advising me not to visit it.

I’ve tried contacting them multiple times with no response. I’ve now disputed the payment with my credit card company because I firmly believe they never intended to deliver the product in the first place. In my opinion, this is nothing more than an organised scam dressed up to look like a legitimate business. Avoid at all costs.

July 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam

Scam. Courier tracking service provides tracking activities for a while and then the website doesn’t load. It’s been a month without any goods. Do not buy.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. Products will never arrive. Do not buy anything. They blocked me on Facebook and Instagram as I was trying to make other people aware.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately 1 star

Unfortunately 1 star. Ordered 25th May, never arrived. Expostal tracking stopped dead on 27th June. Although a refund was offered, it’s never materialised. Now 4 July. Customer service does not respond anymore. Terrible service and very difficult to contact. Do not use.

July 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam

Ordered at the end of May.
Obviously a scam, blocked me on social media.
The expostal email address is fake and bounces back.
Reported to my bank.
Do not buy from these.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy from these rip off

Well if I could I would give a no star comment

Rip off ordered an item on 26/05/2025 still not with me today 04/07 they send tracking updates that are untrue

Don’t purchase anything from these

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

I would give this zreo stars if I could

I placed my order on the 3rd of June and never received my order...it's not the 4th of July. The courier company's site tells you everything but nothing.

I don't mind ordering goods from East Asia; I do it all the time, but this service is absolutely disgusting. I'm almost certain they are scammers that dupe people into buying their product (from their one-trick pony website) by placing ads on social media.

Do not buy from this company. You are better off buying this from TikTok shop or AliExpress (better service and you actually receive what you ordered)

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM - REPORT TO ACTION FRAUD

SCAM - PLEASE REPORT TO ACTION FRAUD IF YOU HAVE BEEN CAUGHT OUT. WE NEED TO STOP THIS COMPANY.
I placed an order in June 2025 and have waited patiently for my goods to arrive (ha ha). The tracking system updates daily, often with various delays due to missing paperwork, weather conditions, or other questionable reasons. I message the company once to query what hold up was and was reassured that the items were in transit.
Now 5 weeks on and still nothing. The tracker still updates daily but reading other reviews I know this is now fake! I am reporting this company to action fraud and urge others to do so too.

July 4, 2025
Unprompted review
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Rated 1 out of 5 stars

It's a scam

I figured it would be too good to be true to get extended monitors for a laptop for 29.99 but i took a gamble as i figured it was not too much to lose and so far i have not been proved wrong, i have allowed over a month for the delivery knowing post from the far east can take a while but it's 3/07/25 and no show so i would suggest avoiding this company at all costs as the saying goes if it seems too good to be true then it usually is.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

No customer service provided

No customer service provided. No one can contact. All the information is fake.
All the time delays are because the recipient is unavailable for delivery, but they never delivered the parcel.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

This seems to be a big scam

This seems to be a big scam. I have been waiting for so long and the tracking seems very dodgy. I have email support and no response either ordered coming up to 2 months ago now. Still no sign of my tv that I purchased

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website. Received convincing updates on their tracking system, however tracking information was being logged for future times. My bank issues immediate refund. Do not risk it! I only spent £29.99 please don't risk it. They are scammers

July 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Complete scam

Complete scam. Good reviews on website all >7 months ago silly do my research better. Luckily not lost much . Tracking is also now obviously fake with dates of updates not matching actual updates. No reply to emails. Avoid like the plague

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

I really should have known better …

I really should have known better then to have got suckered into buying from them. The cheap price got me! Same story as all the other people here - goods never arrived. Lots of fake tracking info without delivery. I will raise a claim with my bank and report them to Facebook and anywhere else I can see them advertising. Please do not purchase from them!

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Operation

Scam Operation – Avoid at All Costs

Absolutely disgraceful experience. I placed an order weeks ago for an item I urgently needed. Not only did it never arrive, but the company also completely ignored my follow-up messages asking for updates. No tracking, no communication—just silence.

After chasing them multiple times, I still haven’t received the product or a refund. This feels like a textbook scam: take the money, disappear, and hope customers give up.

Do not trust this company with your time or money. If I could give zero stars, I would. They are not a legitimate business and should be reported. Save yourself the frustration—stay far away.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

A scam, unfortunately.

Unfortunately, this is a scam. I ordered the laptop screen extender back in May, and at first everything seemed in order. I had a tracking number and my item seemed to be progressing well, travelling from Taiwan to the UK. Eventually the item got to the stage of being handed over to a local courier, which where it apparently remained forevermore. Please don’t waste your time with trying to get a cheap deal here, and please do listen to the 1* reviews.

May 17, 2025
Unprompted review
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Rated 1 out of 5 stars

waiting 21 days for the item and still no goods

waiting 21 days for the item , was made to believe we were ordering from a UK company not Taiwan! Emailed the support team and not had a reply. Still waiting for the item , this is false advertising that you are ordering from a UK then to find its not true its a Taiwanese's company.

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Pro level scammers

Pro level scammers! Stay away.
Ordered the double portable monitors back in May. They give you a tracking number that updates regularly then stops, when you follow up on it to see where your parcel is they ask you for your passport/driving license! I wonder how many people they conned like this. Kudos to them though, the fake tracking website looks realistic! Apparently “courier picked up my package” on 20th June (11 days ago).

July 1, 2025
Unprompted review

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