Globalstay Reviews 116

Complete scam! Don’t deal with this company! Should’ve checked this company before I confronted with them!

Global Stay's costumer service is THE WORST I have ever dealt with.
- They won't pick up your calls (I called multiple times in different moments of the day) and take forever to answer an email (most of them they'll just ignore).
- Also, I forgot something in the apartment and I still haven't heard back from them. I even went there but was not allowed to go up without Global Stay or the owner.
- Finally, They charged me $ 200.00 CAD as a safety deposit through PayPal and they have NOT refunded me yet. Nothing was damaged and they haven't explained why this is being charged in my Credit Card. It's outrageous!!!! They treated me and my family horribly and CLEARLY do not care about customer experience.

Total scam they want copies of your credit card and ID before they will allow you to stay. They don't use secure payment processing. They refuse to return deposit. Protect yourself and save the hassle.

Run find another place.

I booked with Globalstay through Expedia, and the experience was a nightmare. The listing stated a $200 pet deposit and a front desk on-site, but upon arrival, the host demanded a $500 deposit via PayPal, outside the Expedia platform, and there was no reception at all.

When I contacted Expedia for help, they said they couldn’t provide a refund or credit, even though the listing was clearly misleading and inaccurate. After checking reviews on Trustpilot and Tripadvisor, I found many others reporting similar issues with Globalstay: false information, keeping customer deposits, inventing excuses not to return them, and even asking guests to send IDs and photos, which feels fraudulent and unsafe.

We never got to stay at the property and lost our money, on top of the stress of having to find another place last minute. It completely ruined our experience. Beware and read the reviews before booking with Globalstay.

Worst customer service ever. Zero support for issues with our apartment and broken appliances that didn't work our entire stay. Despite numerous phone calls, texts, and emails to the "manager"; our issues were never resolved. Tried to get a partial refund from the company after returning home; and they ignored my every request. I would rate the location as poor -- the nearest decent retail shopping and dining is a 30-minute walk. The apartment terrace should be a nice feature; if it was clean (which it wasn't) and didn't face a noisy highway (which it did). We'll be staying somewhere else next time we're in Toronto.

We were travelling with a large number of people (9 adults and 4 kids) so rented 2 apartments in Toronto with this company. Although the building/location were great, the company lied about the number of bedrooms on both listings (I'm sure so they could charge more). Although there were an accurate number of beds, one bedroom in each apartment was in fact a bed in the eat in kitchen. So our spacious 3 bed and 2 bed apartments for 13 people became 2 and one bedroom apartments.

Check in was very complicated and they asked for photos of our IDs and an additional deposit of $200 per unit (outside of the booking platform we used, Booking.com) before they would send the check in details, which seemed a bit sketchy. We did eventually get this back though.

Unfortunately, the AC in the smaller apartment was not working. On a normal day this wouldn't have been a huge deal but we were visiting in August during a heat wave so it was pretty unbearable. We had to sleep with the front door fully open to try and move some air through so we could sleep. Luckily the building AC was working.

I tried contacting the company multiple times during our stay and after an initial response saying they would send someone asap, heard nothing else.

We ended up all sleeping in the 2bdr the second night as it was too hot to sleep in the smaller one, the thermostat was pushing over 80 degrees and humid. They keep saying the building AC was off so it was not their fault (it was not off in the rest of the building or the other unit we had rented).

I have contacted the property multiple times for some type of compensation but they keep blaming the building. Please beware of booking with them.

Microwave oven that didn’t work out entire 6-day stay. Despite repeated messages, emails, and phone calls to the management, no one did anything to fix the problem or compensate us for the inconvenience. Really crappy customer service overall.

Contrary to all the negative reviews, I had a good experience, minus a few issues at check-in. I stayed in Toronto on York St and I booked on Expedia.

The apartment was very clean and had great views. It had everything I needed already there like new toiletries, kitchenware etc. It even had things like a new bottle of olive oil for cooking. Plenty of wardrobe space was given as well. You could control the air-con from your bedroom - it was very refreshing especially on hot days.

The building is quiet but bring earplugs if you're a light sleeper because the 3 elevators are going up and down constantly and they're very loud - rattling and rumbling that you can feel through the walls and floor. I got used to it after a couple of days. This was in the 14 York St building.

For check-in, you had to put all your details on a touchscreen near the front desk. And take photos of your ID and booking email, when I already did that via email. The front desk lady was sitting on her phone not even trying to explain anything. You also needed a fob to enter the building, the elevator waiting area, and the elevator to select a floor. But because my key was waiting in the apartment, I had no way to get up. I received instructions on how to bypass this using the intercom but it didn't work.

I got refunded the full deposit after 7 days, which by the way is made off-site on PayPal for some reason. I always take a video of the entire place the second I enter it and right before I leave, to prove I left it in the same condition.

Other than that, It was a nice stay.

Extremely poor communication & service. Booked through corp travel reservation; got no instructions. On site checkin took over an hour due to additional deposit.
Very poor condition of blinds upon checkin. Not fixed even after reporting.
A week after checkin, instead of refunding full deposit, they deducted a portion w/ zero explanation.

Beware.
We were scammed out of $385.60. We traveled 3 hours to go to a concert and spend the night, but upon arrival they would not give us the room number or any entry information.
My 15 year old daughter and myself were left scrambling trying to find other accommodations and out the money I paid them.

We are very thankful for the Union Hotel on York for helping us out in a pinch.

Stayed in Toronto at elegant Towers. Check-in was quite stressful as they never sent me check-in information until I requested it. Finally got settled. The apartment was beautiful. The next day we went out for breakfast came back to discover our key would not work in the apartment door. We did not have access to belongings. We did not have our medications. We did not have the keys to our vehicle that was parked in the parking lot below.Called global stay number several times finally an hour after the first call someone answered. They had no empathy at all. Kept asking us if we were at the right building. Were. we on the right floor.. We were told that a technician would be up ASAP to assess our lock situation. No one came call after call and text up to text the global State number would not respond. We then received another text saying a technician was on site. We hurried back to our apartment to find that no one was at our door. Text and call and text and call and text and call with no response again. I finally received a text saying that our lock was broken and a locksmith would be there within the hour. Several hours went by again with no response from global state. I was done able to contact super.com period they finally contacted global State and said Locksmith had in fact fixed our lock and we could now get into our apartment. We were told by super.com in order to receive a refund we needed written permission from globalstay. I have since yet received such confirmation. Nor have I received an apology. Nor was there any empathy to our situation. I do not recommend global stay.

I rented 2 units (1 bedroom 34th floor + 2 bedrooms 38th floor) from July 25th to 30th. We were 2 families ( 4 parents and 5 children).

I will start with the positive dimension, there is only one actually: the location is incredible, very central and accessible.
So let's start with that was a bad experience and what ended up as a real #scam#.

- Let me start with the pre-check process. The Globalstay team waits for the very last day before your checkin to ask a bunch of paperwork like a picture of your ID and another one with you and your ID on the same picture.
- Then, for the deposit, the same thing they have their very own way to transfer money to them.
- Same for the parking, they will never share any info until you pay in advance, even if you already paid +5,000 $ to them.
- All these pieces of info were required the day before via WhatsApp with a lot of hiccups to get everything sorted out. I am glad we were not on the road which would have made things very complicated.
- OK I can get that, they need to secure the premises and they are cautious (I should have done the same with them TBH)

For the context, we booked appartments rather than hotel rooms because we really wanted to cook and not going out for restaurants for every single meals.
- There are 6 lifts divided in 2 groups - very often we only had 4 working in total. This caused huge traffic jam downstairs and very long wait.
- One of the 2 appartments was not clean. We had to spend some time cleaning the bathroom, kitchen and even the doors. (looks like someone tried to clean with a very dirty cloth.
- We noticed very early that the toaster did not work and the kitchen hood made a huge noice - forcing us not to use it and therefore avoid cooking. Of course, we recorded a video and sent it to Globalstay customer services. They answered more than 24h later and they have NEVER sent anybody to fix it or propose a compensation.

To be honest with the traveller community, at this point - the experience was bad - but I could have handled it - this happens.
But the very last situation made me mad and should be called a REAL SCAM.
- I started to be suspicious because I was asking again and again for my deposit that corresponded to 2x200$ (because I rented 2 units).
- I finally got an answer: Global Stay people took a picture of some "decorative duvets" on the bed and were saying that one is missing, so they will retain 150$ out of my 400$ deposit. I'll attach the picture of their ugly decorative duvets but who is this world would steal this and how comes it costs 150$.
- I replied to them - of course no one has never called me or offered me an explanation.

To summarize, the only positive dimension was the location - all the rest was not only a bad joke but also a scam. Mistakes can happen - but the fact they dodge their accountability of not providing the service I paid for (working appliances) and even worst, make me pay for something missing with no evidence is simply disgusting.

Community - stay away from these guys - best case they are unprofessional and should not be allowed to run a business and worst case: they are organized scammers.

I should have made my homework and look more carefully: trustpilot/reviews/globalstay.com

Besides the common experience of feeling like their self-check in process is not consumer friendly, they also did not communicate properly with me at all. There was mold growing in the pots in the kitchen, and nobody at Globalstay even acknowledged this after I brought it to their attention.

Our 'Cozy superior apartment' in Yorkville, Toronto turned out to be worn down. Cracked mirrors, damaged and loose kitchen fronts, stained linen, and towels. But worst of all, a water leak so the floors were soaking wet and the air damp. We wrote and called Globalstay, sent videos, etc, but NOBODY CARED. Only when we contacted the superintendent of the building he took action as he was afraid of damage to the apartment down stairs. Bookings customer service was also non-existent

They made up damages or.lost items to charge your security deposit. Nobody would even desire to have your old and used towels. The worst experience I had with my booking with expedia. Read the review and believe the negative ones for these are true

Same as what has been reported here. Had a previous one day booking cancelled last minute in Vancouver, Thought may have been due to changing B&B rules. Never got my money back. Booked through booking.com for a week in Toronto and got notice a week before the trip that it was cancelled. When I contacted the Globalstay "property email" for an explanation they responded that there was a glitch in booking.com site and it was still available, just go to this website. It was a sketchy looking "go daddy" website. I contacted booking.com and they said the property had let them know there was a closure. Seems like they're using booking websites to advertise, then cancelling last minute to work around fees so hopefully you have no alternative but to rebook with them. At least this time booking.com was able to refund my payment immediately and took steps to help me find something comparable. Not an easy task mid summer. Never again.

Got an email before our visit to Toronto from UK cancelling booking which I had booked 11 months ago. No reason given!!! Then had to find alternative hotel in busy August. Globalstay eventually said it was a “glitch” and I could rebook, NO CHANCE!! Waiting for refund from Booking.com🤞🤞🤞.
Do not trust globalstay, beware.

I booked from an australian website, they refused to take my australian drivers license as proof of ID, listed the wrong address and the neighbours are growing tired of the number of people getting into their property due to the company's lack of care, took them over a month to refund my deposit money and their customer service is a pain in the rear. Never again and If I can help someone else, that would be my deed ofthe day.

Too many bad reviews for me to consider Globalstay. No thanks. Not sure why Hotels.com is associated with them.

DO NOT STAY HERE. I would rate zero stars if I could. The room is not cooling. We called several times to have a room changed or have an AC check and never get feedback

I requested a discount on my stay. Let’s see where it leads. Customer service sucks