Global Citizen Solutions Reviews 52

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making complex processes feel manageable. The service is frequently highlighted as excellent, with many people appreciating the clear guidance, efficiency, and smooth experience provided. Reviewers also commend the exceptional customer service, noting prompt response times and consistent communication. However, some customers also noted a decline in communication, transparency, and consistency at critical stages of their process, with emails occasionally going unanswered. A few other people also felt that some agents were unhelpful, terse, and displayed a lack of enthusiasm or respect during interactions.

What people talk about most

Staff

People report positive experiences with staff, highlighting their attentiveness, diligence, and extensive... See more

Service

Reviewers express high satisfaction with the service provided, highlighting its professionalism and... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the team for being efficient,... See more

Response time

Clients share positive opinions on response time. Many customers highlight the excellent, timely, and... See more

Location

Users describe ambiguous interactions with location. Many customers appreciate the local presence of the... See more

Based on these reviews

Rated 5 out of 5 stars

Helpful guidance through the process with clear requirements and dates. But the real value is for the in-person team at your visa/citizenship appointments -- navigating these offices can be arcane and... See more

Company replied

Rated 5 out of 5 stars

I highly recommend GCS - the entire team (Aline, João, Jaime, etc.) has been there for us every step of the way to help us obtain our residency. They have provided valuable advice and insight into the... See more

Company replied

Rated 5 out of 5 stars

I had such a good experience with GCS & would absolutely recommend it for anyone wanting a smooth, stress free visa process. This process would have been so difficult to do without them & I am so glad... See more

Company replied

Rated 5 out of 5 stars

This company is amazing!! They were incredibly knowledgeable about every step of the Visa process and gave us constant guidance throughout. After years of thinking about it, we finally moved to Portug... See more

Company replied


Company details

  1. Consultant

Written by the company

Global Citizen Solutions is a global mobility firm specializing in residency and citizenship planning, alongside relocation visa solutions. We advise private clients, families, and institutions on mobility decisions across jurisdictions, helping them navigate regulatory complexity, policy change, and cross-border requirements with clarity. Our advisory work covers residency programs, citizenship pathways, and relocation visas, structured around each client’s lifestyle, financial, or institutional objectives. Some clients are preparing an international move; others are securing alternative options as part of a broader Plan B mobility strategy. Grounded in transparency and technical expertise, we take an advisory-led approach that combines legal insight, research, and operational execution. Through clear processes and dedicated guidance, we support informed mobility decisions in an increasingly complex global landscape.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52 reviews

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Rated 5 out of 5 stars

The team with GCS are outstanding

The team with GCS are outstanding. There are a number of challenges with most moves, let alone relocation. All members are prompt, thoughtful and knowledgeable in their approach. We experienced a few last minute legislation changes that affected our circumstances. But let us know immediately. So much so we showed up to a few appointments shocking the interviewer with how thorough our application was. Special shoutout to Alícia, Rachel and Luan for getting us over the finish line. Highly recommend!

September 9, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you for your review, Richard. We’ll be sure to pass your thanks along to Alícia, Rachel, and Luan. Wishing you all the best, and thank you again for the recommendation.

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Rated 5 out of 5 stars

Global Citizens Solutions: Worth It!

Global Citizens Solutions greatly simplified our move to Portugal. The personable staff kept us informed every step of the way, and provided us with helpful updates to the various processes, both in our country of origin and destination.

The expat community will generally warn new members against employing "expensive" consultants, claiming that a Do-It-Yourself approach is better. The same community members then inevitably share nightmare stories about various delays and problems they faced. With GCS helping us, we faced none of these issues; our move was smooth.

Less than one year elapsed from the date we first contacted GCS to the receipt of our Resident cards at our new home address. There is no way we could have done the move that quickly and pain-free without the help of Patricia and her team (Ana, Barbara and others), and their associates at GoldCrest.

Highly Recommended!

June 1, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you so much for sharing your experience with us, T. Your trust in our approach, and your recognition of Patricia, Ana, Barbara, and our partners at GoldCrest, means a great deal to us. We appreciate the recommendation and wish you all the best in this next chapter.

Rated 5 out of 5 stars

The company are expert at navigating Portugal D7 visa

The company are expert at navigating Portugal D7 visa process. But what they do best is the personal presence and guidance at our AIMA appointment. We had 2 appointment in totally separate parts of Portugal. But we had fantastic representation at both offices that made each one very easy for us.

October 21, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you very much for your feedback, Sonia. We appreciate your trust and are glad we could help make the journey a smooth one.

Rated 5 out of 5 stars

GCS was amazingly thourough

GCS was amazingly thourough, understanding, and kind. I am very grateful to my friend who referred me to them.

January 22, 2026
Unprompted review
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Reply from Global Citizen Solutions

Thank you for your kind words, Andrea. Wishing you all the best moving forward, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Helpful guidance through the process…

Helpful guidance through the process with clear requirements and dates. But the real value is for the in-person team at your visa/citizenship appointments -- navigating these offices can be arcane and the GCS team does it every day! Plus they're friendly, capable, and helpful along the way. Special shoutout to Beatriz and Marina in PT.

January 15, 2026
Unprompted review
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Reply from Global Citizen Solutions

Thank you for your thoughtful review, Michael. Navigating visa and citizenship appointments can certainly be complex, and we’re happy our team could help simplify things along the way.

We’ll be sure to pass along your kind words to Beatriz and Marina in Portugal. Thank you again for taking the time to share your experience.

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Rated 5 out of 5 stars

I could not have done it on my own

I have been using Global Citizen Solutions for about 10 months now. They have helped me every step of the way. I could not have gotten this far without them. Hopefully I've only got about 4 to 6 months to go. Peace

January 9, 2026
Unprompted review
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Reply from Global Citizen Solutions

Thank you for your kind words, Jim. We’re really glad to hear that our team has been able to support you every step of the way and help move the process forward. We’ll continue to be by your side through the final stages. Wishing you a smooth remainder of the process and, as you said, peace of mind ahead.

Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Impeccable Service

We’ve been working with the team at GCS for about 18 months now and it’s the best decision we have ever made. Without them, and without Goldcrest, going through the migration process would have been a difficult journey. From general advice to attending AIMA appointments with us, from organising NIFs to providing contacts for other disciplines - nothing was ever a problem for anyone on the team. Amazing service. Yes, you pay for it but every little bit of it was not an expense but an investment. Can’t thank them enough. 100% recommended.

November 30, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you for sharing your perspective and for taking the time to leave a review, Ulf. We know processing timelines have become an increasingly important factor when evaluating different residency options. Comparing options based on timing, long-term goals, and personal circumstances is a very sensible approach. We’re glad the information was useful and appreciate you contributing to the conversation here.

Rated 5 out of 5 stars

Long time very satisfied clients.

We have been clients of GCS since 2019 and have used them for our Golden Visa process in Portugal. We have had a seamless professional experience with their team since day one. They helped us with the purchase of not one, but two properties and we are now full-time residents of Portugal. They could not have made the application process for citizenship any easier and they have always been extremely responsive and reliable.

August 28, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you so much for sharing your experience with us! We’re delighted to hear that our team has been able to support you throughout your Golden Visa journey in Portugal, from property purchase to residency and now citizenship. It’s been a privilege to assist you over the years, and your kind words about our responsiveness and reliability mean a lot to us. Wishing you continued happiness and success in Portugal!

Rated 5 out of 5 stars

Portuguese Golden Visa

I went through the Portuguese Golden Visa process with GCS and had a very smooth and reassuring experience. The whole team was professional, well-coordinated, and gave me confidence throughout the journey. I’m very satisfied with my choice.

August 21, 2025
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Reply from Global Citizen Solutions

Thank you for your kind words and for trusting us with your Portuguese Golden Visa journey. We’re so pleased to hear that you felt supported and confident throughout the process, that’s exactly what we strive for with every client. It’s been a pleasure working with you, and we wish you all the best in this new chapter in Portugal!

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Rated 5 out of 5 stars

I had a truly positive experience…

I had a truly positive experience working with the GCS team on my visa process. They were consistently clear in their guidance, quick to provide updates, and available when I needed support. Their professionalism was matched with genuine care, which made a complex process feel much more manageable. I’m very grateful for their help and would highly recommend their services.

August 20, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you so much for sharing your experience! We’re delighted to know that our guidance, communication, and support helped make the visa process smoother for you. Our team strives to combine professionalism with genuine care, so it’s wonderful to hear that reflected in your journey. We truly appreciate your recommendation and wish you all the best moving forward.

Rated 5 out of 5 stars

Quick to respond

Aline was always quick to reply. Even for silly questions. Liked that.

August 4, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you for your feedback! We’re so pleased to hear that Aline’s quick responses made your experience smoother - no question is ever too small when it comes to such an important process. We’ll be sure to share your kind words with her!

Rated 5 out of 5 stars

I obtained my Grenadian passport with…

I obtained my Grenadian passport with the help of GCS.The sensation of freedom

June 3, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you for your kind words!

We're happy to hear that you obtained your Grenadian passport with our help and that it brought you a true sensation of freedom. That’s exactly what drives us - empowering our clients to unlock global opportunities and live life without borders.

Your trust means the world to us, and we’re honored to have been part of your journey. If you ever need further support or guidance, our team is always here for you.

Warm regards,
GCS team

Rated 5 out of 5 stars

Joe helped me in choosing between St

Joe helped me in choosing between St. Kitts and Dominica. I'm so happy I picked St. Kitts!

July 15, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you for your feedback! We're so glad Joe could help you make the right choice between St. Kitts and Dominica. St. Kitts is a fantastic option - enjoy every moment of your journey!

Warm regards,
GCS team

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Rated 5 out of 5 stars

Best team I found

I contacted 3 companies. GCS was the only one that didn’t just try to “close” me. Joe actually listened. Happy I chose them.

July 30, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you for your thoughtful review, David. We’re proud to stand out by truly listening to our clients and understanding their needs- rather than just offering a sales pitch. We're glad Joe made a positive impression, and we're honored you chose Global Citizen Solutions.

Warm regards,
GCS Team

Rated 5 out of 5 stars

Global Citizen Solutions ek trusted

Global Citizen Solutions ek trusted platform hai jo investors aur families ko citizenship by investment, golden visa, aur global mobility solutions provide karta hai. Unki expert team clients ko Europe, Caribbean, aur other top destinations mein secure future banane mein help karti hai. Reliable service ke liye unka naam mashhoor hai.

June 19, 2025
Unprompted review
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Reply from Global Citizen Solutions

Dear Armani,
Thank you so much for your kind words and for placing your trust in Global Citizen Solutions! –
Aapka feedback humare liye bahut maayne rakhta hai – humein khushi hai ke aapka experience positive raha.

Our mission is to empower individuals and families to access global opportunities through citizenship by investment, golden visa programs, and tailored mobility solutions –
Aur humein garv hai ke humne aapki journey mein ek chhota sa role nibhaaya.

Agar aapko kabhi bhi kisi guidance ya support ki zarurat ho – we’re always here to help, every step of the way.

Warm regards,

Global Citizen Solutions team

Rated 1 out of 5 stars

Woman was very rude, disrespectful

Woman was very terse. Did not seem at all helpful or excited about helping me if you will. Looked me up and down multiple times in an uncomfortable discourteous manner. Kept repeating multiple times I'd have to pass a language test which I already knew and had acknowledged seeming to indicate she doubted whether i knew the language. Generally unfriendly. Seemed to dislike her job and or me as a client. Would not prefer to use.
Uodate: Rude, disrespectful agent tells me my great grandparents being from a certain country is IRRELEVANT and says I'm not of an ethnicity because my grandparents didn't formally become citizens. This company is reprehensible and should fire its disgusting staff. Oh, excuse me? Language tests are not discussed in a first interview as a barrier?! Yes, it was as i said mentioned numerous times with the implications being the agent did not think I knew the language, which as a matter of fact, I do. The reasons to this review shows either complete ignorance of how staffs is operating or blatant lies to defend what is clearly indefensible.

June 29, 2025
Unprompted review
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Reply from Global Citizen Solutions

Hello John,

Thank you for sharing your feedback. However, we are quite surprised by your review, as it does not reflect the level of service and support that we are known for delivering to our clients worldwide.

We’ve reviewed your feedback internally, and we are currently unable to identify any interaction matching the situation you described. Furthermore, language tests are only discussed in very specific cases related to citizenship — and never as a barrier, especially not during a first conversation.

Could you please contact us at info@globalcitizensolutions.com with more details (such as the service you used and in which date) so we can investigate this matter further?

Your input will help us clarify and address any concerns.

Kind regards,
Global Citizen Solutions Team

Rated 5 out of 5 stars

I have absolutely loved my experience…

I have absolutely loved my experience with global citizen solutions. They have helped us navigate through all of the paperwork, investments, & law changes of gaining a Portuguese Golden Visa and citizenship.

It is not an easy process by any means, but would have been impossible without their guidance. While we are still "in the weeds" of governmental red tape, we have been able to send through our investments, and begin to receive our yearly ROIs.

GCS has been incredibly responsive, communicative, and proactive. Garnering a second citizenship is not for the faint of heart, but if you are willing to do the process, I would not want to go through with anyone else!

January 21, 2025
Unprompted review
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Reply from Global Citizen Solutions

Thank you! We’re so glad to be part of your journey. It’s a complex process, but we’re happy to hear that our support made a real difference.

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Rated 4 out of 5 stars

Responsive to feedback

Update: At the time I wrote my initial review (November 2024) I also reached out to Global Citizen Solutions to provide my feedback directly. Since providing my feedback, they have re-engaged in our case and we are getting the service they initially promised. I am satisfied and appreciate that they listened to my feedback and took action. We still do not have our residency permit, but they are being proactive and we are making progress.

Original Review: Global Citizen Solutions advertises “100% success rate” with Golden Visa in Portugal and that is not true. We submitted our application through Global Citizen Solutions in December 2021, had biometrics done in Feb 2023, and still do not have the initial visa (November 2024). This company also states that you will get a “dedicated account manager to support you throughout the process” which is misleading. They introduced us to a law firm in Portugal and since then I have not heard anything from them other than mass marketing emails. When I have reached out to express my concerns, they offer no guidance or solutions and direct me back to the law firm.

November 25, 2024
Unprompted review
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Reply from Global Citizen Solutions

Thank you for your update and for giving us the opportunity to re-engage with your case. We’re glad to hear that you’re now satisfied with the service and that you’ve seen progress. We remain committed to supporting you until the process is complete and appreciate your patience and feedback throughout.

Rated 5 out of 5 stars

Sharing my Experience with GCS

One of the best immigration companies in Portugal! The team is professional, dedicated, and highly experienced. They are honest, transparent, and exceptionally competent. Everyone is kind and pleasant to work with. They offer a wide variety of immigration services, making the process smooth and stress-free. Highly recommended!

July 11, 2023
Unprompted review
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Reply from Global Citizen Solutions

Hi Kinan. We can't thank you enough for taking the time to send the positive feedback. We're very proud of our stellar team and happy that we could make the entire experience a good one. Thanks again.

Rated 1 out of 5 stars

After I posted my last review

After I posted my last review, my contact at global citizens , Patricia, reached out for the first time. She wrote that she’s been aware of the situation with the bank yet she only now contacted me specifically to ask me to remove my review. She did not care about what was happening with my account until it somehow impacted her. I would strongly advise anyone looking to do a golden visa in Portugal to go a different route with a more reputable agency.

May 2, 2024
Unprompted review
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Reply from Global Citizen Solutions

Thank you for sharing your feedback with us again.
Upon learning about your situation through your first review, Patricia, your primary contact at GCS, immediately reached out to address your concerns. While we introduce clients to BCP Millennium, the largest banking institution in Portugal, we have no commercial relationship with the bank and no control over its Anti-Money Laundering (AML) and source of funds regulations, which are governed by European-wide banking standards.

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