Global Door Reviews 

1,444
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the intuitive online platform, beautiful product quality, and the remarkable helpfulness of the professional staff throughout their entire projects. Consumers also deeply appreciate the exceptionally smooth ordering steps, fast manufacturing times, and the very efficient installation service provided by the friendly team. However, some people mentioned frustrating delivery delays, unexpected schedule changes, and poor communication regarding exact arrival times from the courier services. A few reviewers also experienced inconvenient issues with missing components, physically damaged packages upon arrival, or minor fitting complications requiring manual adjustments to lock properly.

What people talk about most

Product

Customers had positive experiences with product, noting that the doors are extremely well made, beautiful,... See more

Service

Clients share satisfaction and positive opinions on service, highlighting an outstanding experience from... See more

Quality

Consumers find quality to be positive, consistently expressing delight with their well-made and sturdy... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. Many... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a new composite front door with glass side and top panels. It was easy to order online but we were also able to speak to someone by phone to answer a question we had regarding thresholds. The... See more

Company replied

Rated 5 out of 5 stars

My custom made quality composite door was delivered in 2 weeks after I designed it on the easy to use global door website. The website walks you through the whole process from initial measurements... See more

Company replied

Rated 5 out of 5 stars

I purchased a lovely composite front door from Global Doors. The website was clear and easy to navigate. Ordering the dimensions was very straightforward forward and staff were also on hand to a... See more

Company replied

Rated 5 out of 5 stars

From my initial phone call to arrange my new front door to be supplied and fitted, the service was absolutely fantastic. Carla was brilliant, answered all of my many questions professionally a... See more

Company replied


Company details

  1. Door Shop
  2. Door Supplier
  3. Home Improvement Store

About Global Door

Written by the company

Global Door have been trading since 2008 in the home improvement industry, and are proud to have secured over 100,000 homes in that time.

Traditional Door Collection
Contemporary Door Collection
Cottage Door Collection
Aluminium Windows
Aluminium Bifolds Doors
Aluminium French Doors
Aluminium Sliding Patio Doors
Glazed Roofs

Our management team have over 80 years collective experience in the fenestration industry, and over the years have expanded our portfolio to offer a complete home renovation solution. We believe our continued growth and success is down to our transparent business model.

We do not employ dated sales tactics such as home sales visits or ’special offers'. We prefer to build relationships with our customers, advise the best options and deliver the the service we promise.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,444)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My new door was fitted on time and…

My new door was fitted on time and according to specifications.

August 2, 2024
Global Door logo

Reply from Global Door

Hi Paul,

Thank you for taking the time to share your experience and for ordering with Global Door.

Kind Regards

Katie

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Rated 5 out of 5 stars

Excellent service

Excellent service, Carla couldn’t have been more helpful.

July 31, 2024
Global Door logo

Reply from Global Door

Hi Colin,

Thank you for taking the time to leave a review and for ordering with Global Door.

I will pass your feedback on to Carla ☺️

Kind Regards

Katie

Rated 5 out of 5 stars

Well done Global Door

Excellent service and communication. They spoke the same language as my fitter. The door is excellent quality, the order process was flawless and came exactly when agreed.

July 22, 2024
Global Door logo

Reply from Global Door

Good morning,

Thank you for sharing your experience and for ordering with Global Door.

We are so pleased to hear you received excellent service from start to finish!

Kind Regards

Katie

Rated 4 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery. Door quality is as good as most other suppliers only thing I’d change is the hinge type to one with more adjustment otherwise great value for money

July 29, 2024
Global Door logo

Reply from Global Door

Hi Matthew,

Thank you for your feedback and for ordering with Global Door.

Kind Regards

Katie

Rated 5 out of 5 stars

composite door purchase

essay to design on line, delivered on time, and product as described.

August 1, 2024
Global Door logo

Reply from Global Door

Hi Eric,

Thank you for taking the time to share your experience and for choosing Global Door.

Kind Regards

Katie

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Rated 5 out of 5 stars

Composite door

First class service from start to finish only 3 weeks wait time and an excellent quality door would highly recommend the services of global doors . Christopher penman bury Manchester

July 31, 2024
Global Door logo

Reply from Global Door

Good morning Christopher,

Thank you so much for the lovely review and for ordering with Global Door.

We appreciate your recommendation and we hope you love your new door!

Kind Regards

Katie

Rated 5 out of 5 stars

Door was delivered on time and in…

Door was delivered on time and in perfect condition. Excellent value for money.

July 30, 2024
Global Door logo

Reply from Global Door

Hi Des,

Thank you for sharing your experience and for ordering with Global Door.

We're thrilled to hear you're satisfied with your new and the service you received.

Kind Regards

Katie

Rated 5 out of 5 stars

Great Company - I would Recommend

The website is easy to use. The customer service is quick to answer the call without having to wait long. There is help if you need. Great experience

July 30, 2024
Unprompted review
Global Door logo

Reply from Global Door

Hi Paul,

Thank you so much for the fantastic review and ordering with Global Door.

Kind Regards

Katie

Rated 5 out of 5 stars

An excellent website that makes it easy…

An excellent website that makes it easy to decide what door you want. Very helpful phone representatives. Prompt fitting by excellent fitters, leaving me with a lovely door at a great price. I would recommend them in an instant.

July 23, 2024
Global Door logo

Reply from Global Door

Good morning,

Thank you for taking the time to share your experience and ordering with Global Door.

Our goal for every customer is to deliver a great quality door at a fantastic price and I am so pleased we have achieved this for you.

Thank you for your recommendation.

Kind Regards

Katie

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Rated 5 out of 5 stars

Highly recommended

Quick easy quote, good value prices, high quality product. Very efficient process from quote, clarification, site survey and installation. Highly recommended

July 19, 2024
Unprompted review
Global Door logo

Reply from Global Door

Hi Barry,

Thank you for you for the 5-star review and ordering with Global Door.

We're over the moon with your recommendation and we do hop you love your new door.

Kind Regards

Katie

Rated 5 out of 5 stars

An easy a good experience

An easy a good experience. Very easy to design the door and get an instant quote. The survey was undertaken very quickly. Followed by installation. The guts were great clean and quick. Very professional. Shame they don’t supply and fit windows too!!! Would certainly recommend

July 25, 2024
Unprompted review
Global Door logo

Reply from Global Door

Hi Mark,

Thank you for your recommendation and for choosing Global Door.

We're so pleased we could support you from start to finish!

Kind Regards

Katie

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Rated 5 out of 5 stars

You will not be disappointed!

After being let down by a different company, we turned to Global Door. From the start Global Door's communication and help with our new door was excellent. (From design all the way through to installation and after installation). I am saying this because we needed to change when the door was delivered. Global Door was really helpful, and patient with us. We had an issue with the Door, which was rectified immediately. The quality of the Door itself is brilliant. I could not be happier with the level of Customer Service and the actual door, that has been provided. First Class company and how Customer Service relations should be, Thank you for my new door!

July 19, 2024
Unprompted review
Global Door logo

Reply from Global Door

Hi Bridie,

Wow, thank you so much for this fantastic review and for choosing Global Door for your new door!

We're over the moon with your review and are thrilled to hear you're happy with your new door and the service you have received.

Thank you again!

Katie

Rated 5 out of 5 stars

Excellent all round

Excellent from the word go.
Very helpful and polite on the phone. No issues when I had to change the spec.
Door is excellent quality. I would have no problem installing one in my own house.
Will use again that's for sure.

July 16, 2024
Global Door logo

Reply from Global Door

Good morning,

Thank you so much for the lovely review and for ordering with Global Door.

We're pleased to hear you've had a great experience from start to finish!

We look forward to hearing from you again in the future.

Kind Regards

Katie

Rated 1 out of 5 stars

Stay clear...BEWARE

I wouldn't even give this company 1 star. Awful service from the beginning. I have had 5 door replacements in 5 years. All either bowed, terrible manufacturing. Now, Global Door have washed their hands off us and refuse to provide support. What a waste of money!! BEWARE OF THIS COMPANY AND DOOR QUALITY.

July 9, 2024
Unprompted review
Global Door logo

Reply from Global Door

Hi James,

Thank you for sharing your feedback, I'm sorry to hear of your issues and your dissatisfaction with the service you have received.

Please could you share your order number or email support@globaldoor.co.uk so this can be investigated further?

Kind Regards

Katie

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Rated 5 out of 5 stars

I had seen an example of Global Doors

I had seen an example of Global Doors , new doors, so decided to order one. The process was easy with a little help from nick. the delivery went smoothly, I was kept informed when the fitters would arrive. The lads arrived, declined any tea/coffee and just got on with the job, they were efficent and tidied up after the work was finished. I now have a beautiful new door, that fits well and looks good, also competitively priced. I wouldn't hesitate to reccomend Global Doors, or use them again in the future

July 12, 2024
Unprompted review
Global Door logo

Reply from Global Door

Hi Trish,

Thank you for sharing your experience and ordering with Global Door.

We're over the moon to hear your recommendation and that you are happy with your new door.

Kind Regards

Katie

Rated 5 out of 5 stars

The top quality door we purchased from…

The top quality door we purchased from you. My husband and son fitted the door sighting problems whatsoever. We give the company 11/10

July 12, 2024
Global Door logo

Reply from Global Door

Good morning Marion,

Thank you for taking the time to share you experience and ordering with Global Door!

Kind Regards

Katie

Rated 5 out of 5 stars

Great quality door

Great quality door , fitted easily,
looks good.

July 12, 2024
Global Door logo

Reply from Global Door

Hi Steve,

Thank you for the 5-star review and for ordering with Global Door.

Kind Regards

Katie

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