In general, Global YO’s service was good. My challenge has been the local network (Telcel). Before purchasing services from Global YO I purchased 2 plans (one for myself and one for my wife). 5g tour... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Data services are pretty good, I’ve used across India and Bali and service is fine. Calling was difficult and confusing, i regret purchasing that add on. Support team are better than most but take an... See more
Company replied
I have been using Global Yo’s eSIM cards for several years now, as I travel frequently and this allows me to stay in easy contact with my loved ones back home. I find the price–performance ratio to... See more
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I took a 3 day plan for georgia. On the 2nd day the network went and dint come back even though the plan was active. In fact the helpdesk advised that i manually select a certain network but that net... See more
Company replied
Company details
- #39 of 57 best companies in Telecommunications Service Provider
About Global YO
Written by the company
Global YO is a travel eSIM that does more than data. Get high-speed mobile data in 200+ destinations from $0.39/day, plus in-app VPN, real-cheap international calls, smart trip recommendations, and a map curated for what locals actually use. It's Real Connectivity, built for how you actually travel.
What is Global YO?
Global YO is a digital SIM (eSIM) for international travelers. Install it once, activate it when you land, and you've got data in 200+ destinations — no contracts, no roaming fees, no swapping physical SIM cards.
In V2, Global YO grew up. Beyond mobile data, every plan now includes built-in VPN, an upgraded international calling feature, AI-powered travel recommendations, and a map of the places locals actually love.
How does it work?
- Download the Global YO app from the App Store or Google Play.
- Choose a plan for your destination — local, regional, or global.
- Install your eSIM via QR code (under 60 seconds).
- Turn it on when you land. You're connected.
What's new in V2
- In-app VPN — included on every plan; unblocks WhatsApp, banking, streaming wherever you are
- YO Calls — $6 in international calling credit for $2.99; outbound calls from a temporary Global YO calling number
- Smart chat — ask in plain language, get a real recommendation back
- The new map — real ratings, walking distance, the spots locals actually love
- Bigger referrals — send a friend, get 50% of their first plan back in YOYO$
Plans available in 200+ destinations, including:
Spain · Japan · Italy · France · Mexico · Thailand · Portugal · Greece · United States · United Kingdom · Germany · Brazil · South Korea · United Arab Emirates · Vietnam · Morocco · Indonesia · Turkey · Australia · Canada — and 180 more destinations.
Why Global YO?
- Mobile data in 200+ countries from $0.39/day
- Plan durations from 1 day to multi-month
- Data-only eSIM, activates in under 60 seconds via QR code
- In-app VPN at no extra cost
- International calling credit (YO Calls)
- AI-powered travel recommendations and a curated map
- Multi-operator coverage in major destinations
- YOYO$ token rewards — earn on every plan, spend on future plans
- Plus: indie movies, watch parties, live shows, games
Who is Global YO for?
- Frequent travelers who want one app for the whole trip
- Digital nomads who need connectivity that follows them across borders
- Business travelers who need calls, data, and unblocked apps everywhere
- Anyone tired of roaming fees or fumbling with physical SIMs
FAQ
How much does it cost?
Plans start at $0.39/day. Pricing varies by destination, plan duration, and data allowance.
Can I make international calls?
Yes. YO Calls lets you make outbound international calls from a temporary Global YO calling number — $6 in credit for $2.99. Useful for hotels, restaurants, embassies, anyone not on WhatsApp. The number isn't permanent and isn't tied to your account between trips.
What are YOYO$?
YOYO$ are Global YO's in-app token. 100 YOYO$ = $1 USD. Earn on every plan and referral, spend on future plans (up to 100% off). No expiry as long as you earn at least once per calendar year.
What devices work with Global YO?
Any eSIM-capable phone. Most iPhones (XS and newer) and major Android phones (Pixel 3+, Samsung Galaxy S20+, etc.) support eSIMs. See the full compatibility list in the app.
Can I use my regular SIM at the same time?
Yes. Most modern phones support multiple SIMs simultaneously. Keep your primary line active for calls and 2FA from home, use Global YO for travel data and international calling.
Support
- In-app chat
- Help Center: FAQs
- Email: support@globalyo.com
Connect with us
- Website: www.globalyo.com
- Instagram: @globalyo_
Headquarters
749 E 135th St, Bronx, NY 10454, United States
Legal name
Yoverse Inc.
Contact info
201/202 749 E 135th St, Bronx, 10454, New York, United States
- isabel.balee@yomobile.com
- globalyo.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst experience ever
Worst experience ever. Bought 4 eSIMs non of them work. Used eSIMs before with them and regular it doesn’t work. I suggest to stay away from them. You buy a eSIM with no service. And the worst customer experience I have ever had. Currently trying to get a refund but these scammers don’t respond.
August 10, 2025
Unprompted review
Reply from Global YO
Hi Igor, thanks for taking the time to write your feedback. I can imagine how frustrating it must have been to get multiple eSIMs and not have them work as expected. While we’ve upgraded our systems and streamlined our setup process based on customer feedback, it’s clear we didn’t meet our standards here. I want to personally dig into your case, verify each activation attempt, and help you either get the service working or process the refund you’re seeking. Please contact me directly at ricardo.mendez@yomobile.com — I’ll make sure you’re taken care of without further delay. 💚
Sim card did not work and no response from support offered - avoid globalyo
I purchased two travel sim cards for India in July 2025. I have installed both sim cards while in home country. However, none of the sim cards worked when landed in India. It can be validated by 0 GB usage on those two sim cards. I ended up buying new cards from India. I have contacted globalyo support many times via email, however no response. It seems like a scam now!
In the past I have used their sim cards, no issues. Something must have happed now to global yo team. No response from the support team after repeated email. Wasted my money. I will never buy another sim card from globalyo.
July 11, 2025
Unprompted review
Reply from Global YO
Hey Ash 👋, first off, thank you for sharing your experience with us. I’m really sorry to hear that your India trip didn’t go as planned with your eSIMs — especially after having had smooth service with us in the past. We’ve recently been making changes to our systems and network partners to improve coverage and reliability, but clearly, in your case, something went wrong and we fell short. I’d like to personally review your case, check the activation logs, and make this right for you. Please email me directly at ricardo.mendez@yomobile.com so I can investigate and work towards a solution tailored to you. Your trust means a lot, and I want to make sure we win it back. 💚
good and fast i use it in turkey i…
good and fast i use it in turkey i bought unlimited for one month
July 29, 2025
Reply from Global YO
Hi Sooad!
Thank you so much for sharing your experience with us — we’re thrilled to hear everything worked fast and smoothly during your stay in Turkey 🇹🇷✨
Our unlimited plans are especially popular for long trips, so it’s great to know it helped you stay connected without interruptions or stress.
Thanks again for choosing Global YO — and if you ever plan another trip, we’ve got your back with even more destinations and new features rolling out soon. 🌍📱
Let’s YO! 💚
Perfect and the best
August 4, 2025
Reply from Global YO
Short and sweet — and we love it! 😄
Thanks for the 5-star love, Edin. It means a lot.
Keep exploring with Global YO! 💚
GlobalYo Post-travel customer care great
I’ve used GlobalYo eSims a few times now without any issues, this time however I wasn’t able to connect to mobile data at all.
I contacted the support team who were a little slow to reply while I was still abroad. Ultimately the issues wasn’t resolved while I was there.
I contacted them after I was home and Ninja Marya was amazing in sorting out a refund for the unused eSims for me. Thanks again Marya!
July 20, 2025
Unprompted review
Reply from Global YO
Hey Sai,
We’re so grateful that you’ve trusted us several times before — and even more so that you were kind and patient when something went wrong this time. We’re sorry the connection issue wasn’t resolved while you were traveling, but hearing that Ninja Marya was able to take care of you afterward means a lot to us too. 🙏
Thank you for giving us the opportunity to fix it, and thank you for recognizing our team. We’ll pass your kind words to Marya! 💚
Hope to serve you better on your next trip!
Good connection and data speed
Good connection and data speed at competitive price. App helps easy top up
July 26, 2025
Reply from Global YO
Hey AP!
Thanks a bunch for the shoutout! 😊 We're thrilled to hear that you enjoyed strong connection speeds and found our pricing competitive. That’s exactly what we aim for — reliable, affordable, and easy to use. 🚀
We hope to keep you connected wherever you go next. Don't forget to explore our app for even more features and rewards!
Let’s YO! 💚
Terrible support
I have used them for roughly a year and had a good experience with them, even encouraged people to use it, until now. The esim I bought is not installing (I'm getting a message to contact the provider) and when I try to talk to them about it they responded initially, but stopped a couple messages after. They keep disconnecting me without putting me through to someone (hence I can't get through to someone or get a refund). I'm stuck in Vietnam and Thailand with no data and am going to have to buy a physical SIM. That is 30 bucks down the drain just because these people couldn't be bothered to check their chat or emails.
Edit: they resolved the issue after I posted the review
July 31, 2025
Unprompted review
Reply from Global YO
Hi Temmuz,
Thank you for taking the time to share your experience — and for being a Global YO user for nearly a year. We appreciate your support and the trust you’ve placed in us until now.
We’re truly sorry that your most recent eSIM experience was frustrating, especially while traveling. That’s a critical time, and not being connected is stressful — we get it.
Please know we take this seriously. I’m Ricardo, the Customer Service Manager. I’d love the chance to personally look into what went wrong with your eSIM installation and ensure your case is properly handled.
📩 Please send me a message at ricardo.mendez@yomobile.com — I’ll personally follow up.
Your voice matters to us. Let’s fix this together.
Unreliable Service and Unresponsive Support
I purchased an eSIM through this application and followed all the instructions provided. While the eSIM appeared to activate correctly, the internet connection was extremely poor, constantly dropping every minute, and I was unable to use even basic apps like Google Maps.
I reached out to customer support, but they were unresponsive. Once it became clear the issue was on their side, they simply stopped replying altogether.
July 29, 2025
Unprompted review
Reply from Global YO
I purchased an eSIM through this application and followed all the instructions provided. While the eSIM appeared to activate correctly, the internet connection was extremely poor, constantly dropping every minute, and I was unable to use even basic apps like Google Maps.
I reached out to customer support, but they were unresponsive. Once it became clear the issue was on their side, they simply stopped replying altogether.
Reply from Global YO
Thank you so much, Kat! 🙏
Your review might be short, but it speaks volumes. We’re honored to be your go-to travel solution, and we’re constantly evolving to keep the experience fast, affordable, and intuitive. Whether it’s your first trip or your fiftieth, we’ll be ready with open signal bars and zero roaming worries.
Used Global YO during a work trip to
Used Global YO during a work trip to Lagos and London. No stress, great speeds
June 19, 2025
Unprompted review
Reply from Global YO
Hi Eloide,
Work trips can be hectic — airports, schedules, time zones — and we’re honored that Global YO gave you one less thing to worry about while moving between Lagos and London. 🌍💼
The fact that you had fast, reliable speeds and no stress during your travel is everything we hope to offer. Thanks for your trust, and we hope to join you again whether it’s for your next meeting or your next vacation. ✈️
From purchase to activation
From purchase to activation, every step was easy and stress free. Thank you!
June 29, 2025
Unprompted review
Reply from Global YO
Hey Harvey! 🌟
Thank you so much for the kind words — we’re thrilled to hear that every step, from purchase to activation, was easy and stress-free for you. That’s exactly what we aim for: a seamless experience that empowers you to get connected and get going without any headaches.
We believe in keeping things simple, smart, and human — and your review proves we’re on the right track. Looking forward to being your travel partner again soon!
Malaysia eSIM stopped working after a…
Malaysia eSIM stopped working after a day. Got NO support! So had to pay another eSIM from another company!
July 23, 2025
Reply from Global YO
Dear MB —
We’re genuinely sorry for the trouble you experienced in Malaysia. We never want our users to feel abandoned, and it’s clear from your message that we didn’t meet our own standards here. 😔
If you’re open to it, please send me a message directly at ricardo.mendez@yomobile.com. I’m the Customer Service Manager, and I’d like to personally investigate your issue. You deserve real support, not just canned responses. Let’s see what went wrong and how we can make this right. Thanks for giving us the chance to do better.
Reply from Global YO
📱 Hey Sha,
Your words put a huge smile on our faces — thank you so much! Knowing that you found our service both “amazing” and “cheap” is the perfect combination we aim for. 🙌💚
We believe that staying connected shouldn't come with stress or a sky-high bill. That’s why we work hard to keep our plans affordable while delivering strong service across borders. Whether you’re traveling for business, vacation, or just exploring new places, Global YO is built to support you every step of the way.
Thanks again for the recommendation! We’re honored to be part of your mobile journey.
Let’s YO — always connected, always simple.
I tried other before but Global YO beat
I tried other before but Global YO beat them both on value and coverage.
July 2, 2025
Unprompted review
Reply from Global YO
Hi Kacper! 🙌
We can’t thank you enough for this awesome feedback. Trying different providers and choosing Global YO as your winner on value and coverage? That’s the highest praise we could hope for! 🏆📶
We know travelers like you need more than just a good deal — you need dependable service that works wherever you are, and we’re proud to have earned your trust. We work hard to strike that perfect balance between performance and affordability, and it's incredibly rewarding to know we hit the mark with you.
Thanks for YO-ing with us, Kacper! Your next trip deserves nothing less than the best — and we’ll be here for it. 🌎💚
Used it in 7 countries
Used it in 7 countries, never let me down once. Brilliant product.
July 1, 2025
Unprompted review
Reply from Global YO
Hey Lukas! 🌍✨
Wow — seven countries and zero issues? That’s exactly what we love to hear! Thank you so much for sharing your awesome experience with Global YO. We're absolutely thrilled to know that our service delivered consistency, reliability, and peace of mind wherever you went. 🚆✈️🚉
Our mission is to remove borders from connectivity, so you can focus on what matters most: enjoying your trip, staying in touch, and making memories. Knowing we were with you across all those destinations — and never let you down — means the world to us.
We can’t wait to be part of your next adventure. You’ve got the whole world to explore, and we’ll be right there with you. Let’s keep YO’ing! 💚
Support left me without service
I've previously used their service (on 3 occasions in 2024 - same phone, same country) without any issues but my recent experience was a disaster.
The eSim installed without issue but failed to connect to the provider (USA-Verizon). This was across 5 states so it wasn't a location specific issue.
I tried using the support but that was a total failure. Kept getting what appeared to be canned responses and the "Ticket has been closed" without any solution. Then they just stopped responding.
I requested a refund but that, like their support, appears to be non-existant as well.
UPDATE: After GlobalYO reached out to me (see response), I contacted Ricardo who was able to process the refund request.
June 25, 2025
Unprompted review
Reply from Global YO
Hi Timothya 👋
First of all, thank you for taking the time to update your review and for giving us the opportunity to fix what didn’t go right. We're incredibly sorry that your recent experience didn’t match the trust you had placed in us over your previous three successful uses.
We hear you loud and clear — the activation issue, the canned responses, the closed ticket without resolution — none of that should have happened. We know how frustrating it is to feel like you’re not being heard, especially when you rely on our service while traveling.
That said, I’m really grateful you reached out and gave me a chance to handle your case personally. I’m happy we could process the refund and turn things around — even if we should’ve done better from the start.
Your feedback helped us look into a few internal gaps, and we’re already working to ensure this kind of thing doesn’t happen again. Thank you for helping us improve 🙏
And whenever you're ready to travel again — I’ll be right here to assist personally if you need anything 💚
— Ricardo Méndez, Customer Service Manager
Easy to install travel eSIM
Easy to install travel eSIM. Best price when compared to their competitors.
July 12, 2025
Reply from Global YO
If you want an eSIM you can set up in minutes and forget about, Global YO is it. I downloaded the app, followed the instructions, and was online instantly before my flight. The prices were better than competitors, and there were no hidden fees. It felt like the future of travel tech — smooth, efficient, and worry-free. Highly recommend it for anyone going abroad.
Terrible customer service
My eSIM worked ok in a couple of countries, but stopped working in Italy. The customer service is terrible - I kept attempting to contact customer support who were extremely unhelpful and kept closing my ticket and providing the same response. I would not recommend
July 8, 2025
Unprompted review
Reply from Global YO
Hi Jessica,
We're truly sorry you had a frustrating experience in Italy. This is not the standard of care we aim to provide. Thank you for the feedback about your ticket — it’s extremely helpful as we continue to improve. I’d love to personally assist and look deeper into your case. Please email me at ricardo.mendez@yomobile.com — I'm the manager of customer service and will ensure your issue is addressed directly. 💬
I just want to say what exceptional…
I just want to say what exceptional service I received from Ninja marya had a issue was resolved within minutes thank you ☺️
July 5, 2025
Unprompted review
Reply from Global YO
Hello Mohammed,
You just made Ninja Marya’s day! 🎉 Thank you for recognizing her outstanding work — she’s truly one of our stars. Here at Global YO, we believe fast, human, and friendly support should be the norm — not the exception. We're so happy we could help you out and get everything sorted smoothly.
If you ever need anything else, you know where to find us. You’re always welcome at Global YO — thank you for being here with us!
– Ricardo M., Customer Service Manager
Answer my questions really quick and…
Answer my questions really quick and professional. Very satisfied.
July 1, 2025
Reply from Global YO
Thanks a million, Kwow! 💬 Your kind words really mean a lot to our support team. We’re all about speed and accuracy when it comes to answering questions — because we know travel doesn’t wait.
If there’s anything else we can do for you in your future trips, you know where to find us. Thanks for choosing Global YO, and we hope you keep enjoying seamless connectivity wherever you go! 🌎✨
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