GoFax was easy to set-up and use. I needed to fax tax documents to the US from NZ. GoFax did the trick - took me less than 40 minutes from researching online fax software to getting my fax sent confi... See more
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Joe was super helpful and his instructions were easy to understand and follow. He had the info at his fingertips and could recall my previous conversations with Natalie so that you didn't have to go... See more
Company replied
I was in need for sending a time-critical fax and working from home prevented me from using my office's service. I looked into what's available on the web and quickly trialled a few options. Go... See more
Company replied
Customer service phoned up within minutes of me signing up online and talked me through the activation process, as well as helping me setup my first SMS campaign. What could have been a few hours loo... See more
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Company details
Written by the company
GoFax® is a provider of online fax and SMS solutions. We are committed to providing exceptional customer service and our Australian-based sales and support team is available from 7:30 am to 5:30 pm AEST.
Contact info
15-17 Ocean Street, Maroochydore, 4558, Queensland, Australia
- 1300 928 872
- support@gofax.com.au
- gofax.com.au
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Only just started uusing GoFax
Only just started uusing GoFax
Support team tery responsive to enquiries.
Great dashboard

Reply from GoFax
Highly recommend GoFax, cheap and very effective
Only just got it but it seems like it is working perfectly.
The dashboard is easy to navigate and simple to use.
The price for receiving faxes was far cheaper than anything else we had seen so it seems like good value.
I used the chat help function and the person was quick and concise.
Not much else you can ask for really.
We swapped from Crazydomains due to an extremely poor customer service request and glad we did as this is 1/10 of the cost and works very well.

Reply from GoFax
Truthfully I found that it was…
Truthfully I found that it was difficult to set up and navigate. I am hoping that with further use it will become easier

Reply from GoFax
Mandy was most helpful and a credit to…
Mandy was most helpful and a credit to your company :-)
regards
Paul

Reply from GoFax
Janelle was really helpful
Janelle was really helpful! Made the process much easier and less stressful. Much appreciated.

Reply from GoFax
Excellent customer service from Mandy
Excellent customer service from Mandy; she talked me through signing up and was very patient.

Reply from GoFax

Reply from GoFax
Amazing personal customer support
Amazing personal customer support! Up and running straight away, love it! I love how easily it integrates with Cliniko.

Reply from GoFax
on line chat staff were fantastic
on line chat staff were fantastic. sl glitch with browse file button but fixed with on again off again i very satisfying solution to my issue of working from home.

Reply from GoFax
Janelle was incredibly helpful
Janelle was incredibly helpful. Really explained everything well and expelled any uncertainty I had. Very grateful for her help.

Reply from GoFax
Great customer service
Mandy was extremely helpful in clarifying information and assisting with setting up my account with GoFax. It is a relief to talk with local
experts.

Reply from GoFax
Very helpful
Very helpful. I even received a follow up call to help me with a mistake I made with my first fax send. Awesome customer service!

Reply from GoFax
The idea of setting up a fax through…
The idea of setting up a fax through email was a bit daunting to me, but with the aid of Live Chat, I managed to do it and it works perfectly. Thankyou!

Reply from GoFax
Just started with GoFax
Just started with GoFax. Support has been exellent, very knowledgable and explained to us in a clear not technical way, with links how enable required services

Reply from GoFax
Excellent digital fax solution after NBN installed
Since losing my business fax line after the installation of the NBN I needed a digital fax solution and I'm glad I found GoFax. The customer service person was very friendly and informative. I was sent detailed information to guide me through every step of the process. The set up was surprisingly quick and easy, and I will actually save money.

Reply from GoFax
Really impressed
Really impressed with GoFax and given we need to get on the NBN it's a terrific resource to have.

Reply from GoFax
I was very impressed with the helpful…
I was very impressed with the helpful advice and patience in walking me through the various forms.

Reply from GoFax
Excellent service
Provided accurate information, followed up on queries. Polite, professional and efficient in their service. Very satisfied with the product and customisable options available. Janelle and her team are a breath of fresh air!

Reply from GoFax
GoFax
We were faced with the need move our existing fax services to a new service provider within an extremely tight time frame. The GoFax team were not only accommodating but when beyond our expectations to ensure we met timelines and all contractual obligations. Since the commencement of the contract nothing has changed they have been extremely helpful and quick to turn around support related issues. I would highly recommend them.

Reply from GoFax
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