From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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friendly engineer and speedy connection
July 27, 2026
Reply from GoFibre Broadband
Hi Linda,
We also do speedy engineers and friendly connections :-)
Thanks taking time to share your lovely feedback, we really appreciate it, and we're glad you've chosen your local provider.
Sam
The build up and installation were…
They build up and installation were carried out smoothly and efficiently, staff very helpful. There was a slight issue either mesh units and when I phoned the helpline the lady tried to assist but unfortunately couldn’t, she passed a message to her help desk and one of the technicians called shortly afterwards and explained he’d logged into the units remotely and updated the firmware and rectified the problem. Quick and efficient service backup as promised when we signed up.
July 27, 2026
Reply from GoFibre Broadband
Hi Thomas,
I'm delighted to hear that the build and installation process went smoothly and that the team were helpful throughout. It's even more encouraging to hear how the issue with the mesh units was handled once you'd reported it.
While we'd all prefer things to work perfectly first time, it's how problems are resolved that really matters. I'm pleased that our support team were able to get the issue escalated quickly and that one of our technicians was able to remotely update the firmware and get everything working as it should without any fuss.
Thank you for taking the time to share your experience. I'll make sure your comments are passed on to both our customer support and technical teams, who will be delighted to know their efforts made such a positive impression.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hello, thank you so much for letting everyone know your 5 star review. Glad to hear no problems and no issues. That's why we think we're ultra-reliable as well as ultra-fast.
Thanks for being with GoFibre,
Sam
Reply from GoFibre Broadband
Hi Steve,
I'm delighted to know everything's working great and that we were able to get everything sorted for you.
Thanks for taking the time to leave a review and for choosing GoFibre. We really appreciate your support and hope you continue to enjoy your full fibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great Customer Service
Great Customer Service
From the initial installation to minor issues and finally customer service follow up the service has been outstanding. Amazing to be able to actually speak to an engineer in order to resolve issue.
I would not hesitate recommending Go Fibre to friends and family
July 28, 2026
Unprompted review
Reply from GoFibre Broadband
Hi David,
It's fantastic to hear that you've had an outstanding experience from the initial installation right through to the follow-up support. Whilst we'd all love every connection to be perfect from day one, what really matters is how quickly and effectively any issues are resolved when they do arise.
I was especially pleased to read that you were able to speak directly with one of our technical support team members. There's often no substitute for talking to someone with the technical know-how to get to the root of a problem, and it's great to hear that this helped get everything sorted for you.
Your recommendation to friends and family is one of the biggest compliments we can receive, and it means a great deal to the whole team.
Thank you for taking the time to share your experience. We'll do our very best to continue delivering the level of service you've come to expect from us.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hi Gillian,
Thanks for taking the time to leave a review.
I'm delighted to hear that you're very happy with the service and found everything to be efficient. Sometimes the simplest feedback says it best, and it's fantastic to know we've delivered the kind of experience we aim for.
The whole team works hard to provide a smooth and straightforward service, so your kind words will be greatly appreciated.
Thank you again for choosing GoFibre and for sharing your experience. We're very pleased to have you on board!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great change over from old property to…
Great change over from old property to new property. Well when they had stuff to complete the work lol
July 27, 2026
Reply from GoFibre Broadband
Hi Gary,
Thanks for posting a review!
I'm delighted to hear that your move from your old property to your new one went smoothly overall. Home moves can be stressful enough without having to worry about your broadband, so it's great to know the changeover process worked for you.
While it sounds like there may have been a short wait for some final work to be completed, I'm pleased that everything came together in the end and got you connected at your new home!
Thank you again for your feedback and for choosing to stay with GoFibre. We really appreciate your support and hope you're enjoying your service in your new property.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service
Excellent service. Very helpful and polite engineer. Absolutely no mess. Easiest changeover ever.
July 27, 2026
Reply from GoFibre Broadband
Hi Gerda,
Easiest changeover ever? We'll happily take that!
It's great to hear that everything went so smoothly and that our engineer made such a positive impression. Being helpful, polite and respectful of customers' homes is every bit as important as getting the technical side right, so I'm particularly pleased to read your comments about the tidy installation.
Switching broadband providers can sometimes feel like a hassle, but it sounds as though this one was refreshingly straightforward from start to finish.
Thanks for choosing GoFibre and for sharing your experience. Reviews like this are a real boost for the team, and I'll make sure your feedback is passed on.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent Contract Renewal
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Cheryl who was so pleasant and friendly to talk to and explained everything clearly. I can't say enough good things about the company and the staff, by far the best internet provider I've ever used.
July 27, 2026
Reply from GoFibre Broadband
Hi Aisha,
Two years as a customer and still happy to renew is about as strong an endorsement as we could ask for!
I'm delighted to hear that both your service and connection have continued to meet your expectations, and that renewing your contract was such a straightforward experience.
Cheryl will be thrilled to read your comments. Being friendly, transparent and taking the time to explain everything clearly are exactly the qualities we look for in our team, so it's wonderful to see her recognised.
I particularly enjoyed reading your comment about us being the best internet provider you've ever used. That's high praise indeed, and something the whole GoFibre team will be incredibly proud of.
Thank you for your loyalty over the past two years and for taking the time to share your experience. We truly appreciate your support and look forward to keeping you connected for many more years to come.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
From start to finish everything was so…
From start to finish everything was so smooth and professional insulation whent supper smooth
July 27, 2026
Reply from GoFibre Broadband
Hi Kevin,
Reading about positivity "from start to finish" is always lovely feedback to receive, because that's exactly the experience we want every customer to have.
I'm delighted to hear that everything went smoothly and professionally throughout the process, and that the installation was completed without any issues.
Our teams work hard behind the scenes to make getting connected as straightforward as possible, so it's great to know that effort came through in your experience.
Thank you for taking the time to share your feedback. Reviews like this are a real boost for the team, and we're thrilled that your journey to full fibre was such a positive one.
Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Renewed my contract again. I'm happy.
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my computer and today I was offered a great deal on an upgrade from Go Fibre.
July 27, 2026
Reply from GoFibre Broadband
Hi Charles,
Two contract renewals tells its own story, but it's especially pleasing to hear why you've chosen to stay with us.
I'm delighted that you've continued to enjoy both the service and the support from the team and it's wonderful to hear that our advisers took the time to provide clear, helpful advice without being patronising.
I'm also pleased that we were able to help you make the most of your connection, and that your recent renewal came with a deal that worked well for you. Comments like yours are a great reminder that good customer service isn't just about solving problems, it's about treating people properly and having honest conversations.
Thank you for your continued support and for taking the time to share your experience. Being described as a first-rate provider is praise we'll happily accept, and I'll be sure your comments are shared with the team.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
New broadband
Excellent experience from start of enquiry all through to installation. Communication from the team is brilliant and everyone’s very helpful!
July 27, 2026
Reply from GoFibre Broadband
It's always lovely to see feedback that highlights the whole journey, not just one part of it.
I'm delighted to hear that your experience was excellent from your initial enquiry right through to installation. Great communication can make all the difference, so it's particularly rewarding to read your comments about the team keeping you informed and being helpful throughout.
Getting connected to full fibre should be exciting, not stressful, and it sounds like everyone involved played their part in making the process smooth and straightforward for you.
Thank you for taking the time to share your experience and for choosing GoFibre. Your kind words will mean a lot to the team, and we're thrilled to have you on board.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Engineer communicated well by phoning…
Engineer communicated well by phoning and and the connection was fast
July 16, 2026
Reply from GoFibre Broadband
Hi Florence,
Thanks for taking the time to leave a review!
It's great to hear that the engineer kept you informed throughout the appointment and took the time to call ahead. Good communication can make all the difference, so I'm delighted that this helped make the experience a positive one.
I'm also pleased to hear that you're enjoying a fast connection. After all, that's exactly what switching to GoFibre should deliver!
Thank you again for your kind words and for choosing GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service!
I filled in an online form and immediately got a call about my enquiry from the customer service department. The call handler was knowledgeable and helpful and answered all my questions competently. The engineers came out quickly to assess us for Go Fibre and the whole process was done within 2 weeks. Go Fibre dealt with the whole process and the engineers had us connected quickly, installing their equipment outside and inside our house doing a very tidy job leaving everything as they found it. I would definitely recommend Go Fibre to family and friends.
July 20, 2026
Reply from GoFibre Broadband
Hi Kay,
Thanks so much for taking the time to leave such a detailed review!
I'm delighted to hear everything went so smoothly from your very first enquiry through to installation. It's especially pleasing to hear that our customer service team got back to you quickly and were able to answer all of your questions. Making the process simple and straightforward can make all the difference when you're considering a switch.
It's also fantastic to hear such positive feedback about our engineers. Getting customers connected quickly is important, but so is taking pride in the work itself. They'll be really pleased to know their professionalism and attention to detail didn't go unnoticed.
Thank you again for your kind words and for recommending us to your family and friends. That's one of the biggest compliments we can receive, and we really appreciate your support.
Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service from beginning to end,
July 16, 2026
Reply from GoFibre Broadband
Hi Richard,
Thanks for taking the time to leave a review!
It's fantastic to hear that you've had an excellent experience from beginning to end. We work hard to make every stage of the customer journey as smooth and straightforward as possible, so it's incredibly rewarding to know we've delivered on that for you.
Feedback like yours is a real boost for the whole team, from the people behind the scenes to those you may have dealt with directly along the way.
Thank you again for your kind words and for choosing GoFibre. We're delighted to have you on board and truly appreciate your support!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
very good service i would recommend to…
very good service i would recommend to any bodyand call center are quick answering you
July 16, 2026
Reply from GoFibre Broadband
Hi Kevin,
Thanks for taking the time to leave a review.
I'm delighted to hear that you've had such a positive experience with both our service and our customer support team. We know how important it is to be able to get help quickly when you need it, so it's great to hear that our call centre team answered promptly and provided the support you were looking for.
It's also wonderful to read that you would recommend GoFibre to others. Recommendations like yours are one of the biggest compliments we can receive and mean a great deal to the whole team.
Thank you again for your kind words and for choosing GoFibre. We're thrilled to have you as a customer and really appreciate your support.
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
I'm delighted to hear that our team was on time, helpful, and provided the support you needed. We know that keeping to our commitments and making the process as straightforward as possible can make a real difference to our customers' experience.
It's always rewarding to receive feedback that highlights the professionalism and helpfulness of the team, and your kind words will be greatly appreciated by everyone involved.
Thank you again for choosing GoFibre and for your review. We're so pleased to hear that you had a positive experience with us.
Welcome to GoFibre!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great Experience
Everything from start to finish has been excellent.
Installation was a breeze and the broadband is brilliant.
Would highly recommend.
July 16, 2026
Reply from GoFibre Broadband
Hi Drew,
Thanks for taking the time to leave a review!
It's wonderful to hear that everything from start to finish has been excellent. We work hard to make the whole experience as smooth as possible, so it's great to know that your installation was straightforward and hassle-free.
I'm also delighted that you're enjoying the broadband service. There's nothing better than hearing that customers are seeing the benefits of full fibre from day one.
Thank you as well for your recommendation. Knowing that you'd highly recommend GoFibre means a great deal to us, and your feedback will be appreciated by everyone involved.
Thanks again for choosing GoFibre, and welcome to the GoFibre community!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Refreshing, no pressure sales experience
I am so impressed with the service I received from Go Fibre. I had a call to discuss changing my broadband, the person I spoke to was Saul Woehrling. Saul was very clear about what was on offer. He had such a lovely manner, he didn't push me into anything. To my surprise I was able to get the broadband fitted the very next day. It’s rare to find such efficient and friendly service these days. The Engineer was also very polite & helpful. Highly recommended.
July 16, 2026
Unprompted review
Reply from GoFibre Broadband
Shona, thank you for this lovely review.
I've had the pleasure of forwarding your praise on to Saul and his manager. It's really appreciated and I'm so glad he was able to get you sorted with a package that met your needs but didn't apply any pressure at the same time.
Also, the lightning turnaround from sign-up to installation is testament to our hardworking - and as you say polite and helpful - engineers. Thanks so much for highlighting their good work and I know their team will be so pleased to read this.
Thanks again and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent team
Excellent salesman callum. Tree person had to be called i. So there was delay but all was explained to me clearly. Excellent technician Gregor.
July 16, 2026
Reply from GoFibre Broadband
Thanks for taking the time to leave your feedback!
I'm delighted to hear that Callum met our high standards and that the short delay caused by the tree work was explained clearly. It's also fantastic to know that Gregor left such a positive impression during the installation.
I'll make sure both Callum and Gregor see your kind comments.
Thank you for choosing GoFibre and for recognising the excellent service they provided.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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