From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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New broadband
Excellent experience from start of enquiry all through to installation. Communication from the team is brilliant and everyone’s very helpful!
July 27, 2026
Reply from GoFibre Broadband
It's always lovely to see feedback that highlights the whole journey, not just one part of it.
I'm delighted to hear that your experience was excellent from your initial enquiry right through to installation. Great communication can make all the difference, so it's particularly rewarding to read your comments about the team keeping you informed and being helpful throughout.
Getting connected to full fibre should be exciting, not stressful, and it sounds like everyone involved played their part in making the process smooth and straightforward for you.
Thank you for taking the time to share your experience and for choosing GoFibre. Your kind words will mean a lot to the team, and we're thrilled to have you on board.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Engineer communicated well by phoning…
Engineer communicated well by phoning and and the connection was fast
July 16, 2026
Reply from GoFibre Broadband
Hi Florence,
Thanks for taking the time to leave a review!
It's great to hear that the engineer kept you informed throughout the appointment and took the time to call ahead. Good communication can make all the difference, so I'm delighted that this helped make the experience a positive one.
I'm also pleased to hear that you're enjoying a fast connection. After all, that's exactly what switching to GoFibre should deliver!
Thank you again for your kind words and for choosing GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service!
I filled in an online form and immediately got a call about my enquiry from the customer service department. The call handler was knowledgeable and helpful and answered all my questions competently. The engineers came out quickly to assess us for Go Fibre and the whole process was done within 2 weeks. Go Fibre dealt with the whole process and the engineers had us connected quickly, installing their equipment outside and inside our house doing a very tidy job leaving everything as they found it. I would definitely recommend Go Fibre to family and friends.
July 20, 2026
Reply from GoFibre Broadband
Hi Kay,
Thanks so much for taking the time to leave such a detailed review!
I'm delighted to hear everything went so smoothly from your very first enquiry through to installation. It's especially pleasing to hear that our customer service team got back to you quickly and were able to answer all of your questions. Making the process simple and straightforward can make all the difference when you're considering a switch.
It's also fantastic to hear such positive feedback about our engineers. Getting customers connected quickly is important, but so is taking pride in the work itself. They'll be really pleased to know their professionalism and attention to detail didn't go unnoticed.
Thank you again for your kind words and for recommending us to your family and friends. That's one of the biggest compliments we can receive, and we really appreciate your support.
Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service from beginning to end,
July 16, 2026
Reply from GoFibre Broadband
Hi Richard,
Thanks for taking the time to leave a review!
It's fantastic to hear that you've had an excellent experience from beginning to end. We work hard to make every stage of the customer journey as smooth and straightforward as possible, so it's incredibly rewarding to know we've delivered on that for you.
Feedback like yours is a real boost for the whole team, from the people behind the scenes to those you may have dealt with directly along the way.
Thank you again for your kind words and for choosing GoFibre. We're delighted to have you on board and truly appreciate your support!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
very good service i would recommend to…
very good service i would recommend to any bodyand call center are quick answering you
July 16, 2026
Reply from GoFibre Broadband
Hi Kevin,
Thanks for taking the time to leave a review.
I'm delighted to hear that you've had such a positive experience with both our service and our customer support team. We know how important it is to be able to get help quickly when you need it, so it's great to hear that our call centre team answered promptly and provided the support you were looking for.
It's also wonderful to read that you would recommend GoFibre to others. Recommendations like yours are one of the biggest compliments we can receive and mean a great deal to the whole team.
Thank you again for your kind words and for choosing GoFibre. We're thrilled to have you as a customer and really appreciate your support.
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
I'm delighted to hear that our team was on time, helpful, and provided the support you needed. We know that keeping to our commitments and making the process as straightforward as possible can make a real difference to our customers' experience.
It's always rewarding to receive feedback that highlights the professionalism and helpfulness of the team, and your kind words will be greatly appreciated by everyone involved.
Thank you again for choosing GoFibre and for your review. We're so pleased to hear that you had a positive experience with us.
Welcome to GoFibre!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great Experience
Everything from start to finish has been excellent.
Installation was a breeze and the broadband is brilliant.
Would highly recommend.
July 16, 2026
Reply from GoFibre Broadband
Hi Drew,
Thanks for taking the time to leave a review!
It's wonderful to hear that everything from start to finish has been excellent. We work hard to make the whole experience as smooth as possible, so it's great to know that your installation was straightforward and hassle-free.
I'm also delighted that you're enjoying the broadband service. There's nothing better than hearing that customers are seeing the benefits of full fibre from day one.
Thank you as well for your recommendation. Knowing that you'd highly recommend GoFibre means a great deal to us, and your feedback will be appreciated by everyone involved.
Thanks again for choosing GoFibre, and welcome to the GoFibre community!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Refreshing, no pressure sales experience
I am so impressed with the service I received from Go Fibre. I had a call to discuss changing my broadband, the person I spoke to was Saul Woehrling. Saul was very clear about what was on offer. He had such a lovely manner, he didn't push me into anything. To my surprise I was able to get the broadband fitted the very next day. It’s rare to find such efficient and friendly service these days. The Engineer was also very polite & helpful. Highly recommended.
July 16, 2026
Unprompted review
Reply from GoFibre Broadband
Shona, thank you for this lovely review.
I've had the pleasure of forwarding your praise on to Saul and his manager. It's really appreciated and I'm so glad he was able to get you sorted with a package that met your needs but didn't apply any pressure at the same time.
Also, the lightning turnaround from sign-up to installation is testament to our hardworking - and as you say polite and helpful - engineers. Thanks so much for highlighting their good work and I know their team will be so pleased to read this.
Thanks again and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent team
Excellent salesman callum. Tree person had to be called i. So there was delay but all was explained to me clearly. Excellent technician Gregor.
July 16, 2026
Reply from GoFibre Broadband
Thanks for taking the time to leave your feedback!
I'm delighted to hear that Callum met our high standards and that the short delay caused by the tree work was explained clearly. It's also fantastic to know that Gregor left such a positive impression during the installation.
I'll make sure both Callum and Gregor see your kind comments.
Thank you for choosing GoFibre and for recognising the excellent service they provided.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Delivered what they promised at the…
Delivered what they promised at the times they said they would.
Everyone at Gofibre that I have dealt with has been professional and very easy to deal with
July 16, 2026
Reply from GoFibre Broadband
Thanks for taking the time to leave a review!
It's great to hear that we delivered what we promised and kept things moving when we said we would. We know how important clear communication and reliability are, so it's especially pleasing to read feedback like this.
I'm also delighted to hear that everyone you've dealt with at GoFibre has been professional and easy to work with. Providing a straightforward, positive experience from start to finish is exactly what we aim for, and your comments will be appreciated by the whole team.
Thank you again for your kind words and for choosing GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quick installation and no mess
July 16, 2026
Reply from GoFibre Broadband
Thanks for taking the time to leave a review!
I'm delighted to hear that your installation was completed quickly and that everything was left clean and tidy afterwards. Our engineers take great pride not only in getting customers connected as efficiently as possible, but also tidying up after themselves!
It's always rewarding to receive feedback that highlights the care and professionalism of our installation teams, and I'll be sure your comments are shared with them.
Thank you again for choosing GoFibre and for your kind words. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Just what was needed!
Recently bit the bullet and ditched the copper wires in favour of FTTP with GoFibre.
No regrets whatsoever - efficient installation, working straight out of the box and effective and friendly customer service at the end of the line if needed.
Doubled the speed, halved the bill and delighted with results. Don't normally place reviews but on this occasion, would highly recommend.
July 16, 2026
Unprompted review
Reply from GoFibre Broadband
Hi Stuart,
Thanks so much for taking the time to leave such a thoughtful review, especially as you mention you don't normally write them.
It's fantastic to hear that making the switch from copper to full fibre has been such a positive experience for you. From the efficient installation and smooth setup to the support you've received from our customer service team, it sounds like everything came together exactly as it should.
"Doubled the speed, halved the bill" is the kind of feedback we love to hear! We're delighted that you're already seeing the benefits of the service and that it's delivering the results you were hoping for.
Thank you again for your recommendation and for choosing GoFibre. It means a great deal to us that you've made an exception to leave a review, and we're thrilled that your experience has been such a positive one. Welcome to GoFibre! 😊
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Absolutely brilliant
Absolutely brilliant, easy to contact. Friendly, efficient and fixed the problem very quickly. I could not be happier. Thank you GoFibre.
July 15, 2026
Unprompted review
Reply from GoFibre Broadband
Thanks so much for this, Patricia!
I'm delighted to hear that you found our team easy to contact and that your issue was resolved quickly. When something isn't working as it should, we know how important it is to get things sorted efficiently, so it's fantastic to hear that the experience was both smooth and effective.
It's also lovely to read your comments about the team being friendly and helpful throughout. We take great pride in providing excellent customer service, and feedback like this means a lot to everyone involved.
Thank you again for your kind words and for choosing GoFibre. We're thrilled to hear you're so happy with the service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Only been a few days conected
Only been a few days conected , so early days. Great having a good conection. Insolatoion was straight forward , staff were pleasant. Can't say anymore than that.
July 10, 2026
Reply from GoFibre Broadband
Hi,
Thanks for the fantastic review!
We're really pleased to hear you're already enjoying the connection and that the installation was straightforward. It's also great to know our team made a positive impression along the way.
Although it's only been a few days, we're delighted everything has got off to a strong start.
Thanks for choosing GoFibre and welcome to the GoFibre family!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great internet service and amazing…
Great internet service and amazing efficient service
July 10, 2026
Reply from GoFibre Broadband
Hi,
Thanks so much for this positive review! We're glad the internet is up and running smoothly.
Also, it's great to hear about our amazing and efficient service - we think the team are amazing too!
Thanks so much for choosing your local provider!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very smooth installation from start to…
Very smooth installation from start to finish,no issues whatsoever
July 10, 2026
Reply from GoFibre Broadband
Hi Kirsty,
No issues! That's what we want to hear! Thanks so much for taking the time to write this review.
Sounds like our engineers got the memo about smooth installations so that's fantastic, and they'll really appreciate this feedback.
Thanks for choosing Gofibre - Welcome to the GoFibre family!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Was kept informed during the entire…
Was kept informed during the entire process. The installation teams were unobtrusive and efficient at every stage.
July 7, 2026
Reply from GoFibre Broadband
Hey Peter,
Thank you for the fantastic review!
We’re really pleased to hear you were kept well informed throughout the entire process and that our installation teams were efficient and respectful of your property at every stage.
Providing a smooth, professional experience with minimal disruption is exactly what we aim to deliver. Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
From start to finish everything was…
From start to finish everything was handled extremely professionally and extremely quick.
July 9, 2026
Reply from GoFibre Broadband
Hey Marion,
Thank you for the fantastic review!
We’re delighted to hear everything was handled professionally and efficiently from start to finish. Providing a quick, straightforward experience while maintaining a high standard of service is exactly what we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent reliable broadband
Excellent reliable broadband. Cheryl was very helpful arranging everything.
July 7, 2026
Reply from GoFibre Broadband
Hey Adam,
Thank you for the fantastic review!
We’re delighted to hear you’re enjoying an excellent and reliable broadband service. It’s also brilliant to know Cheryl was so helpful in getting everything arranged and making the process straightforward.
We’ll be sure to pass your kind words on to Cheryl. Thank you again for choosing GoFibre and for taking the time to leave us a review!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
So far - very good
Responsive company, excellent install (engineer went to considerable trouble to ensure fibre ran where I asked and equipment located where requested), service provisioned within minutes of installation. Over the 48hrs since installation speeds have never been below the contracted bandwidth. Can't comment on WiFi as using my own.
July 9, 2026
Unprompted review
Reply from GoFibre Broadband
Hey Bob,
Thank you for such a detailed and fantastic review!
We’re delighted to hear you found GoFibre responsive and that the installation experience was such a positive one. It’s especially great to know the engineer went the extra mile to route the fibre and position the equipment exactly where you wanted it.
Getting your service up and running within minutes and hearing that your speeds have consistently met or exceeded your contracted bandwidth is brilliant feedback.
Thank you again for choosing GoFibre and for taking the time to share your experience. We hope you continue to enjoy your ultra-fast, reliable connection!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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