Gofoexpress Reviews 4,856

This company totally sucks, when you try to contact customer service, you get a damn robot witch is no help at all!
I am totally done with these assholes, I'm going to UPS!

I've never had a problem getting a package from Shein until GOFO started delivering from them. I never received my package that I ordered now Shein has to issue a refund. Shein really needs to go back to the USPS. These people are really unreliable and their drivers are really dumb.

For the last two months I have had problems with the delivery people. The people that deliver my packages have been coming down my streets 60 to 70 miles hour this is a residential area with kids and animals. I have tried talking to them does no good. What will it take for them to listen to plow into a kid or dog, This is not acceptable!!

GOFO is the worst!!! They consistently deliver my packages to the wrong address even though my address is clearly printed on the package, either the couriers can't read or they simply don't care where they drop your packages, its beyond frustrating and their customer service is little help.

4 different deliveries had to be redelivered because there driver was ether lazy or incompetent never the less I have two doorbell cam videos of gofo trucks passing my house.
Don't let me get started on there customer service now I have to ensure with retailers that they dont use Gofo services

GOFO Express is the worst delivery company on earth. Wish I could give negative 5 stars. I have been trying to receive my package for days. There is no way of collecting your package in case of botched deliveries. No office location for pickups. They only attempt to do late night deliveries. Does not work for commercial deliveries. Delivery persons do not follow delivery instructions. Your package is lost on another planet and at the mercy of the deliverer. Their website states they provide 24/7 support but their answering service states their hours of operation is
9:00 am- 9:00 pm EST during week days and 9:00 am - 8:00 pm on weekends. Customer service is hopeless, they are only there to lessen your pain until it’s time to RETURN to SENDER. Avoid using this company!!!

A monkey could do this job !
I was waiting for a package to be delivered to address where I get a ton of packages but the driver tried saying it was a incomplete address and then customer service is rude and lied the whole time ! I will be pursuing this legally !

CRAZY SCAMMERS! THEY NEVER DELIVER THE PACKAGES! STAY AWAY!!!

Instead of taking the package and leaving it at my door, the delivery guy threw it from about 10 feet away to my door. It was electronics that did not work, possibly from the driver throwing it. For deliveries, this company is the worst of the worst.

The proof a delivery picture was not of my apartment. I walked around to the other apartments and could not find it anywhere. Called the hotline to only get an AI chat bot.

This my second delivery from Gofo express and once again outstanding service, with real v time photo of delivery. From California to New Jersey two days from Jersey to me one day excellent service will hope Aliexpress continues to use them dor all my future deliveries

Expect incompetence like you’ve never seen before if this carrier is handled in your package. I bought something on eBay twice. I’m 0 for two and it’s never arrived even though it says it has. what a joke!

This company hires thieves. I had an envelope taped to my front door for my lawn maintenance person that contained $100 in cash. He called me to let me know that the envelope wasn't there but there was a package from Gofo at the door. Awfully coincidental that the package was there and the envelope was gone. Tried getting in touch with customer service and it got me nowhere. This company has apparently only been around for about 3 years so no reputation except for hiring lowlifes who steal from their customers.

I contacted their customer support to ask them for an in-person delivery, their representative was super nice and accommodating so I provided them with the apartment complex unique password for entry, and they deposited my $500 package in a code-protected locker instead. Not a big deal, it's a big apartment complex and these lockers have never caused issues. If they had just abandoned my package in the unattended ones, that would be a different story. Just sharing my positive experience for visibility

Horrible service- they say that they delivered my package and I should check cctv- but there is literally no package anywhere- either they steal it and sell it to someone i have no clue.

I was very disappointed after using the delivery service. The delivery person stolen my package and placed an incorrect package at my front step to make it look like my actual package was delivered. I contacted the service and they were very unhelpful! They just kept telling me that the tracking information shows a picture of my package in my front porch but that wasn’t even the package I ordered. Additionally, when the driver took a picture the package, they took a picture of it IN their van rather than taking a picture of it faced up in my front porch. Not only that when I checked my doorbell camera, which recorded everything that happened, I saw the two different ladies who came with the same incorrect package. The First Lady, who was the delivery person that I 1000% believe took the package, showed up with a package and before leaving she picked up the package and was like “wait this is the wrong package” then took the package and left. The package I received didn’t even have my name on it; it was a completely different address, tracking number, and name. Less than 10 minutes after the first lady left, another person, a teenager, came with THE SAME INCORRECT PACKAGE, then dropped it off at my house and left. There was no doubt that they were both related and not only that but it was a prom dress I ordered as well that was incredibly expensive so it’s no coincidence since it was prom season that they both knew what was inside my package. The GOFO representative I spoke to was trying to blame the website I ordered the dress off of, but in reality it was the delivery service that messed up. Please please please do not use this service, they don’t even track the delivery person that drops off the package which is a significant red flag. Please use other services like Amazon because GOFO sucks and cannot be trusted.

It took longer than I hoped but it was free shipping so I can't hate! It came without dents and many photos so I have no complaints. Looking at the other reviews made me laugh seeing all the hate and the despicable things that happened. The videos on YELP are crazy> but overall I have had a great expierence with GOFO.

This is the absolute worst shipping company. If you're a business, DO NOT USE THEM! I have had nothing but issues with 4 packages to be delivered to my home. I've lived here for 9 years and get multiple deliveries a week with no issues UNTIL gofo. First package took 2 WEEKS from the time it arrived at their warehouse until delivered. They said my address was restricted?? So I called and confirmed address etc. Out for delivery next day, but then NOT delivered and it said due to insufficient address! Then packages were put on hold. Finally 2 packages came including the one they kept for 2 weeks, but 1 was still on hold that should have been delivered then as well but wasn't. Sunday a new package was out for delivery but again NOT DELIVERED because driver said insufficient address?!?! The same address that 2 packages were delivered to the day before! So I call AGAIN and jump thru all the same hoops and get promised redelivery....well Tuesday the 1 package from Sunday comes but not the other one that has been held for a week at this point. I keep calling, emailing and no resolve. You can't speak to a manager either. I was even gonna drive to the warehouse but can't find any info on maps. This is THE WORST COMPANY I have ever dealt with and I use to manage a medical center. The customer service is HORRIBLE and the actual service is even more APPALLING. DO NOT USE EVER!!

I have a box with bold writing that reads: PLEASE HIDE PACKAGES.
Especially if the package is small enough to fit behind that box. So why would they put it smack in the middle of the porch? Well it got stolen because this company only makes their delivery person do what their policy says Not what the customers requests are. I MADE THAT BOX TO PLEASE HIDE PACKAGES FOR A REASON. SO THEY WON'T GET STOLEN. WELL THIS COMPANY IS NOT GOING TO HONOR US BECAUSE THEY'RE DELIVERY PERSON DID EVERYTHING CORRECT EXCEPT FOR READING MY BOX TO PLEASE HIDE MY PACKAGE.. SO THEREFORE WHOEVER USES THIS COMPANY YOU'RE TAKING THE CHANCES OF YOUR PACKAGES STILL BE IN STOLEN AND THE COMPANY WILL BE PROUD OF THEIR DELIVERY DRIVERS BECAUSE THEY DID THEIR POLICY BUT DIDN'T READ MY BOX.. SEE THEY STILL GET PAID WHILE YOU GET RIPPED OFF.

Rank right up there with USPS. We live on a busy country road. They drop our packages down by the road, not up at the house under the covered porch where they are protected. They usually drop them in a pile of fire ants. Awesome folks they hire!