Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My call with David was So informative and inclusive. As a non binary person I’m often worried about what language will be used around gender and anatomy and also someone’s knowledge around queer gende... See more
Company replied
This was my first time Engaging with Freddie. The web portal and the clinician I met with made it all very simple and non confusing. This organization really has its act together as Evidenced by the... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
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Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
489 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Freddie
Thank you! We really appreciate the great feedback.
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Reply from Freddie
Thank you for sharing this! We’re glad the online process felt easy and that delivery was quick and efficient.
Reply from Freddie
Thank you for the kind feedback! We’re glad the communication has been clear and helpful.
Shady financials
I ordered several times. In the beginning it was ok. Last two times they overcharged me 2x and the second time 3x. I complained and asked them to cancel the over order on their end. They cancelled the whole order and did not tell me. They are very shady in their business services. They over order and change your price! I will 100% be looking to go elsewhere. I rarely write reviews, but this is shady business and you should know.
April 12, 2026
Unprompted review
Reply from Freddie
We’re sorry to hear about this concern. The experience described doesn’t align with how our service or billing process typically works, as medication is typically free to patients, and any costs related to insurance copay or deducible are confirmed with patients in advance. We’re unable to locate an account matching these details, but we would like to investigate further. Please contact our support team so we can review this with you directly.
Freddie is the absolute best
Freddie is the absolute best. They treat you with kindness and as a human. I appreciate that it truly is DISCREET. Conversations about sexual health can feel heavy and judgmental, but this didn't. I've tried other sexual health approaches and this feels most simple, kind, and easy to navigate.
April 3, 2026
Unprompted review
Reply from Freddie
Thank you for such a thoughtful review. We’re so glad the experience felt kind, discreet, and easy to navigate. Creating a supportive, judgment-free space for sexual healthcare is incredibly important to us.
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Reply from Freddie
Thank you for the kind words! We’re so glad you love the service and appreciate you taking the time to share your experience.
they are simply amazing i got a very…
they are simply amazing i got a very professional service 100% the best.
March 12, 2026
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re glad you had such a positive experience and truly appreciate you taking the time to share it.
Ease of use
Ease of use. Prompt response and service. Peace of mind. Very quick delivery.
January 12, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad the process felt easy and that you experienced prompt service and quick delivery. Peace of mind is exactly what we aim to provide.
Reply from Freddie
Thank you for the kind feedback! We’re glad the process felt easy to navigate and efficient.
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Prep
The company makes it easy to book lab work at my convenience with no wait time. Fast and efficient.
There must have been a glitch on receiving prep pills, even as 10 business days passed.
Once I reached out, it was super quick.
All in all experience was great.
Thank you
March 24, 2026
Unprompted review
Reply from Freddie
Thank you for sharing your experience. We’re glad the process for booking labs felt convenient and efficient, and we appreciate your patience with the delay in receiving your medication. We’re happy to hear everything was resolved quickly and that your overall experience was positive.
The experience was great..
The experience was great... The company is doing well to communicate and very friendly customer service.
April 3, 2026
Unprompted review
Reply from Freddie
Thank you for the kind feedback! We’re glad you had a great experience and found the communication friendly and supportive.
Super quick and easy to get refills and…
Super quick and easy to get refills and lab work done.
April 2, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad refills and lab work felt quick and easy to manage.
Should have done sooner
Was fast and super easy, I'm glad I finally took the leap.
March 31, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re so glad the process felt fast and easy, and that you felt ready to take that step. We’re happy to be here to support you.
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Friendly and Convenient
Freddie offer the easiest clinical experience I've ever had. They make it really easy to start PrEP making sure you're informed every step of the way.
March 31, 2026
Unprompted review
Reply from Freddie
Thank you for the kind review! We’re so glad the experience felt easy and that you felt informed every step of the way. Making PrEP simple and supportive to start is exactly what we aim for.
Reply from Freddie
Thank you for the great review! We’re glad you had a positive experience and that our team’s communication and service met your expectations. We appreciate you taking the time to share this.
Revolutionary access to PrEP
My experience with Freddie has been exceptional. I've been using Freddie since 2022 and the process is as smooth as it gets. It is amazing to deal with healthcare professionals who care and are knowledgable about MSM sexual health and safe sex.
Getting PrEP has never been easier. Lab requisitions are sent on schedule to me, and to the lab. Everything is routine. In partnership with Affirming Care Pharmacy, my PrEP has always been free, even when I aged out of my parents medical insurance.
March 30, 2026
Unprompted review
Reply from Freddie
Thank you so much for sharing your experience and for trusting Freddie since 2022. We’re really glad the process has stayed smooth and reliable for you, and that our team’s knowledge and care have made a difference.
Reply from Freddie
Thank you for the kind words! We’re so glad Freddie felt like the right fit for you and that you had a great experience.
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Amazing
Amazing, prompt service, attentive health care professionals and friendly contacts! Couldent be any happier! 😊
March 10, 2026
Unprompted review
Reply from Freddie
Thank you for the kind words! We’re so glad the service felt prompt and supportive. We really appreciate you taking the time to share your experience.
As soon as l was called my name to be…
As soon as l was called my name to be taken blood at Lifelabs it was so fast and painless.
They are very friendly and professional
March 6, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re glad the lab visit felt quick, comfortable, and professional, and that you had a positive experience.
Ive had nothing but issues
Ive had nothing but issues. They don't send my results i have to ask for them. My meds are late. It's days before anyone responds to messages. They sent my prescription to my old pharmacy after i already sent them the new info. Now im 5 days from having no meds and 4 emails later im still waiting for a response.
March 10, 2026
Unprompted review
Reply from Freddie
We’re sorry to hear about your experience and the delays you’ve encountered, that’s not the level of service we aim to provide. Please reach out to our support team with your details so we can look into this directly and help resolve the situation as quickly as possible.
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