Working with Freddie has been such a breeze! From the time I filled out the online application to getting my first prescription, everything went smoothly. The staff are incredibly knowledgeable, carin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My call with David was So informative and inclusive. As a non binary person I’m often worried about what language will be used around gender and anatomy and also someone’s knowledge around queer gende... See more
Company replied
This was my first time Engaging with Freddie. The web portal and the clinician I met with made it all very simple and non confusing. This organization really has its act together as Evidenced by the... See more
Company replied
I am just starting again to take PrEP after more than a year. I totally forgot to make a review before. Their medical team / customer service are always on top! They were approachable and knowledgab... See more
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Company details
Written by the company
Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.
Contact info
Canada
- gofreddie.com
4.8
Excellent
491 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The RN ,made me very comfortable ,she…
The RN ,made me very comfortable ,she was amazing thank you
Gabriel
January 30, 2026
Unprompted review
Reply from Freddie
Thank you! We’re so glad you felt comfortable and well supported. We’ll be sure to share your kind words with the team.
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Super easy and quick process
Super easy and quick process! Very knowledgeable and kind nurses/staff
January 29, 2026
Unprompted review
Reply from Freddie
Thank you for the great feedback! We’re glad the process felt quick and easy, and that our team made you feel well supported.
Wonderful spirit
Wonderful spirit, wonderful nurse Warmly just an awesome vibe I felt comfortable talking with her,
January 29, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this, we’re so glad you felt comfortable and supported. Creating a welcoming, judgment-free experience is incredibly important to us.
Reply from Freddie
We really appreciate you sharing this, happy to hear it was a great experience.
Compassion and care
My questions and concerns were listened to with compassion and care.
January 28, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this. We’re really glad you felt heard and supported with compassion and care.
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What keep’s me with Freddie?
They have a very systematic approach, very good client education, user friendly online system and the pharmacy that their work in is very helpful. In general, Freddie is highly competent!
January 28, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this thoughtful feedback. We’re glad the system, education, and pharmacy support have all worked well for you. That consistency and clarity are exactly what we aim to provide.
Easy, convenient, reliable.
Being intimate without worrying about contracting an STI has improved my sexual experience. I would recommend freddie to anyone looking to have stress free sex
October 1, 2025
Unprompted review
Reply from Freddie
Thank you for sharing this. We’re glad Freddie has helped make your experience feel easier, more reliable, and less stressful. We really appreciate the recommendation.
The whole experience was great
The whole experience was great. The delivery of the tests was fast. It was easy to schedule an online video consultation appointment and the doctor I talked to was very thorough. Even though my insurance was not accepted she did discuss how to get prep through my insurance . I would recommendFreddie to people I know even though I’m going through my closed insurance.
January 27, 2026
Unprompted review
Reply from Freddie
Thank you for taking the time to share such detailed feedback. We’re glad the process felt smooth, the care thorough, and that your provider was able to walk through options around insurance. We really appreciate the recommendation.
My nurse was AMAZING
My nurse (Tracy or Macecy) was AMAZING.
She was able to effortlessly guide me through the process without a sense of rushing. She was well aquatinted with my intake paperwork. Really great onboarding experience.
January 25, 2026
Unprompted review
Reply from Freddie
This means a lot, thank you! We’re so glad you felt guided and supported throughout the process. Experiences like this are exactly what we strive for.
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Very accessible and reliable service.
January 15, 2026
Unprompted review
Reply from Freddie
We really appreciate you taking the time to share this. Making care accessible and dependable is exactly what we aim for.
Informative and very helpful would…
Informative and very helpful would recommend
January 23, 2026
Unprompted review
Reply from Freddie
Thank you for the recommendation! We’re glad you found the experience informative and helpful.
Reply from Freddie
Thank you for sharing this! We’re so glad you had a friendly, professional, and informative experience. That’s exactly what we aim for.
Very easy to use
Very easy and very important to be able to reach out to other people especially medical staff
January 22, 2026
Unprompted review
Reply from Freddie
Thanks for the kind words. We’re happy to hear the platform felt easy to use and that connecting with medical staff made a difference for you.
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Great experience
The doctor was on time, very professional, and answered all my questions.
January 22, 2026
Unprompted review
Reply from Freddie
We really appreciate you taking the time to leave a review. It’s great to hear your appointment was on time and that all your questions were answered clearly.
Cody was so professional easy to talk…
Cody was so professional easy to talk to..
Made sure I had no questions.
Explained everything in detail.
January 20, 2026
Unprompted review
Reply from Freddie
Thanks for this great review! We're so glad you had an easy time working with Cody, that's exactly what we aim for!
Freddie cares and helps you stay sexually healthy
This organization is very professional, resourceful or helpful, and most of all, very caring and transparent. Being supported and guiding by a caring team like Freddie has been wonderful and a complete treasure for me. I highly recommend this company if you wish to stay well regarding your overall sexual health.
January 17, 2026
Unprompted review
Reply from Freddie
Thank you so much for this thoughtful review. We’re really glad to hear that our team’s care, transparency, and guidance have made a meaningful difference for you. Supporting people in feeling informed, cared for, and confident about their sexual health is exactly why we do what we do.
Individual fielding the intake…
Individual fielding the intake interview and question was extremely helpful and informative.
January 17, 2026
Unprompted review
Reply from Freddie
Thank you for the kind review! We’re so glad the intake process felt helpful and informative. Our team works hard to make sure everyone feels supported from the very first step.
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Great First meeting
My nurse practitioner was very very helpful. She listened she was enthusiastic. She was compassionate. She was awesome.
January 17, 2026
Unprompted review
Reply from Freddie
Thank you for sharing this! We’re so happy to hear your first meeting was a great one and that your nurse practitioner made you feel listened to, supported, and cared for. That’s exactly the experience we aim to provide
Shitty Customer Service
I was excited to use Freddie, but apparently I can't.
So a few days ago, I sent in an application for PrEP with Freddie. I figured that for my own safety, it would be a good idea. But I learned that I would be sent a lab kit that would require a blood prick test. I expected that, but then I get an email saying it was shipped. So I email Freddie and let them know that I have a phobia of blood, and was asking for tips on how to manage that while doing the test.
They asked me to check if I can do an in person test, I said I couldn't and told them my insurance provider (which they already knew, because the application form they make you fill out asks for your insurance provider). And then after that, they tell me they can't help me because I'm not in network, and then someone proceeded to cancel my appointment without letting me know, but not my lab kit shipment. Along with this, they completely ignored my concerns about my fear of blood after I told them my insurance provider, and are actively telling me they can no longer help me.
As I'm writing this the lab kit is currently in my apartment with me, waiting to be used, yet I'm apparently not supposed to have it. Instead of stopping me from applying when I gave my provider, they sent me a lab kit immediately, then ignored my concerns about the kit and refused to help me after I gave them my insurance provider.
I have remade my appointment, and I'm waiting to see what happens then, but apparently this company is careless enough to not check for if someone's insurance is in network until after they have already made their appointments and receive lab kits. I'm incredibly frustrated by this. I don't know what to do with this lab kit currently in my apartment, and I don't know if I can actually get PrEP from Freddie, and customer service has been complete shit to me and unhelpful. I hope that This gets fixed after my situation.
I really wish Freddie worked out, and that I could use them. I love what Freddie is doing. I hope these issues get fixed.
January 16, 2026
Unprompted review
Reply from Freddie
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to raise concerns around the insurance process. Our support team is aware of the situation and will be reaching out directly to help resolve this as quickly as possible.
Reply from Freddie
Thanks for the 5 stars! That's exactly what we aim for.
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