Going Reviews 827

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the prices and discounts they find, often saving hundreds or even thousands of dollars on flights. Many people mention that the deals on holidays are particularly good, allowing them to travel to destinations they previously thought were unaffordable. Reviewers appreciate how the service helps them explore the world and fulfill their travel dreams. However, some customers expressed dissatisfaction with the subscription process and the website. Issues included unexpected renewals and difficulties canceling memberships. Additionally, some users found the website to be unresponsive or experienced problems with dropdown menus. A few people also noted that while the service is excellent for economy flights, it doesn't always cater to those looking for premium economy or business class deals.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting significant savings on flights, sometimes... See more

Holidays

Clients share positive opinions on holidays, with many expressing that the service has enabled them to travel... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express satisfaction, highlighting... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the site as diligent and helpful... See more

Discount

Customers consistently note positive experiences with discounts. Reviewers frequently receive notifications... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a member of Going for a few years on the Premium tier. I've upgraded to Elite this year and can wholeheartedly say both memberships pay for themselves thousands of times over. Mistake fares,... See more

Company replied

Rated 5 out of 5 stars

There was some internal problems with the fact I didn’t remember I had an old registered email which made it that I had two accounts. It seemed like the correspondence actually had a caring personalit... See more

Company replied

Rated 5 out of 5 stars

I run the sales team at a SaaS company. Seeing another ethical company like Going.com being around was amazing. I had forgotten to cancel my renewal (as usual) - and without any hassle, or questio... See more

Company replied

Rated 5 out of 5 stars

I love Going. The way it’s changed my view on traveling has been life changing. As someone who wants to go everywhere, scouting the best deals with this service has gotten me to places I wouldn’t have... See more

Company replied


Company details

  1. #39 of 50 best companies in Flights Search Site
  2. #8 of 8 best companies in Airline
  3. #26 of 44 best companies in Travel Aggregator

About Going

Written by the company

Going

Since 2015, Going has been on a mission to ensure no one has to overpay for flights.

Going is a travel service that sends amazing flight deals daily to more than 2 million travelers. Members save hundreds of dollars on airfare to destinations all over the globe.

The company does not take commission from airlines or travel agencies — the only goal is to find and send amazing flight deals directly to travelers’ inboxes.

Join Going for free and save hundreds on airfare.

“We just returned from Cape Town, South Africa, thanks to $600 roundtrip flights! Adopting the Going travel philosophy of prioritizing price first, rather than date/destination, has been a game-changer. With open minds and our Going subscription, we’ve been places we never thought possible.”

- Brianne & Chris V.

Here's how it works

  1. Find your airport.
    Choose US departure airports like your biggest airport, closest airport, and maybe even your parent’s.
  2. Watch the deals roll in
    Going keeps a close eye on airfare to over 900 destinations around the world. When the prices drop, you know.
  3. Then book it
    With flight details and booking links, all that’s left to do is say, “Let’s go!”

Join for free


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

827 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Disappointed

I dont hate the site or the app, but it is completely useless to me. I signed up for a discounted premium memebership by being a teacher about 3 months ago and there has yet to be a deal that's even remotely feasible for me within my travel parameters. Half the time I get an alert, click on it and it said Oops something went wrong or just doesn't go anywhere. When I do click on the deal it feeds me into Google flights and it's some random date in February or mid November. I can search Google flights for free.

Would this be a great site for a someone who can travel at any random time? Yes, im sure. However, if you need to fly out of anything but a major airport (think chicago, jfk, lax) and have a select window of dates for travel, you are never going to get a deal.

I understand that going.com cannot control when, where with whom they can find a discount but i feel misled. I'm glad I tried so now I know and I can also tell friends and family not to waste their time and money. I've set it to not renew at the end of my 1 yr membership.

June 30, 2024
Unprompted review
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Reply from Going

Hi, Meda. 

Thank you so much for taking the time to share some of the pitfalls in your experience with Going so far. It's appreciated, we hear you, and because of feedback like yours, we're building something to help ease many of the pain points you mentioned 💚️ It's critical to recognize everyone's varying travel availability/schedules, so again, thank you for highlighting that as something to improve upon. 

Additionally, while we love our website, check out our new mobile app to help speed up your access to deals! There, you can find a globe feature, and similar to our website, you can utilize the month filter to narrow down the deals you're truly looking for. 

In the meantime, regarding the issue of running into an error page, can you please reach out to us at support@going.com so that we can investigate what's taking place? We want the remainder of your membership to be as smooth as possible. 

Thanks again, Meda 

- The Going Team

Rated 5 out of 5 stars

Values found!

Great tips/advice to help me find great fares to my destination a half world way during the holiday season.

September 20, 2024
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Reply from Going

Hi Stephen,

Thanks for taking the time to leave us this feedback! We're so happy to hear that we've been able to help you find great deals on travel 😊️

The Going Team

Rated 5 out of 5 stars

I love the reminders for finding my flight to PDX, and then "Just Do It" at PDX!

I love the reminders for my destinations and starting points.

Found a great weekend city visit to PDX that I will be going soon.

But I wish the prices would be compared not at the bare bones, no carry on, but at the next level up. (select seat/one carry on or with better travel times than 4:40 am arriving 11:55....PM) Just a thought

************************************
An update for a post-trip review!

The flight found by Going was not the exact flight I ended up buying on United, but it worked out, and I love walking airports on layovers so all good - Boy there is a lot of construction at ABQ, DEN, PDX and SFO - must be the year!
For those who like airports not just for the flight, the changes at PDX are beautiful, a lot of natural wood, improved TSA, not as Closter phobic and even an indoor forest! (worth seeing if you stop over).

Arrived in PDX and made the best of the weekend visit - McMenamins Kennedy School Hotel is a blast, and the boiler-room bar in the basement is worth visiting - be sure to buy a McMenamins Passport for added adventure! An afternoon of music (and passport stamps to get a free shirt) at the McMenamins Grand Lodge in Forest Grove, then back to downtown to McMenamins Crystal Hotel for the second night, walking to several other McMenamin breweries and pub in the local area (and yes, more passport stamps earning a free Capt. Neon burger and tots!), and then by chance walking by the PDX area ice cream company Salt and Straw. - Did you know they make dairy-free ice cream for your Dog?!

Monday morning, it was back to PDX airport and then a stopover at SFO (come on! No Anchor Steam beer anymore - sad. and couldn't find SFO sourdough bread to torment seatmates on the next flight leg. And when has a pint of beer cost $20! - ouch!)

Conclutions. A quick weekend doesn't translate to a "cheap" weekend, but it was fun and I'd say worth it. Lyft/Uber around PDX cost more than the flight, Hotel rooms in PDX are getting up there in price, but you find some of the best of Oregon at PDX airport (breweries, wineries, distilleries, coffees and Tillamook cheese!) - Maybe just stay at the airport for a day!

Lastly a note to United. I understand that the "personal item only" airfares are meant to be "uncomfortable". I get it. But, not allowing check-in without agreeing to charge my credit card, so if the gate person finds your personal item too large, you are charged automatically..... It is open to potential abuse (size is subjective) and a bit humiliating as well- "yep you are a cheap person".
NOT a fan.... Call me out at the gate if needed, and what about those folks who only use debit or gift cards????

In conclusion, to quote Nike (also from PDX) - PDX...Just Do It!
Happy Adventures!

September 19, 2024
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Reply from Going

Thank you for taking the time to share your detailed review! We're thrilled you had a great time exploring PDX and enjoying all the unique experiences, especially at McMenamins. Your insights about the airports and costs are super helpful! Safe travels, and we can’t wait to hear about your next adventure! ✈️

The Going Team

Rated 5 out of 5 stars

I get amazing flight discounts

I signed up for Going recently and it's been great. I haven't booked anything based on their recommendations, but I will.

The flight deals I've seen so far have been much better than anything I've been able to find on my own, and I'm learning a lot about credit card miles and points

September 19, 2024
Unprompted review
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Reply from Going

Thank you for your review! We're glad to hear you're enjoying Going and finding great flight deals.  Happy travels 😀️

The Going Team

Rated 5 out of 5 stars

I was impressed with all the options…

I was impressed with all the options available for you to try out for your next trip

September 16, 2024
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Reply from Going

We're so happy to hear this! Thanks so much for taking the time to leave a review 😀️

The Going Team

Rated 5 out of 5 stars

Bucket list Okinawa flight deal

I was able to book a flight to Okinawa due to the watch/alert feature. This is a bucket list destination so I was very happy for the alert plus I have booked prior flights at great prices due to my membership. Highly recommend.

September 9, 2024
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Reply from Going

Hi Orlando,

Thanks for taking the time to leave us this review. That is so awesome! Our team is thrilled to hear that you've been enjoying our Watchlist feature, deals, and that we've helped you score that great deal to Okinawa! We hope you have an amazing time! 

The Going Team

Rated 5 out of 5 stars

Appreciate the daily alerts

Going introduced me to Google Flights, which is the best search engine for flights I've used (better than Kayak, which had been my go-to). I get daily emails of sales, and I've booked a couple flights so far based solely on the alerts I've gotten from Going. I appreciate that there is an army of people looking for great deals so that I don't have to.

September 2, 2024
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Reply from Going

We are beyond thrilled to hear this! Thank you so much for taking the time to leave a review 😁️

The Going Team

Rated 5 out of 5 stars

Great product and prompt customer…

Great product and prompt customer service

August 14, 2024
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Reply from Going

Hi Michael,

Thank you so much! We're so glad to hear that you've been enjoying our service and have had positive experiences with our support team 😊️

The Going Team

Rated 5 out of 5 stars

I recommend Going to friends and family…

I recommend Going to friends and family all the time! My mom even brags about how I'm "somehow" always able to find really good flight deals.

The deals I get are frequent enough that I don't mind paying for the premium tier, and I don't have the time and energy to search for deals anyway. Once we even got round trip tickets to Sydney for $350 from Hawaii (before I was a paid tier), and I've gotten $500 round trip to Tokyo! I also just got a points deal for 51k points round trip to Seoul. The emails are always really informative with links to guides on how to book with points etc. and clear explanations of what dates will or won't work, and sometimes alternative solutions. If you dont have flexibility in when/where to travel it might be a bit difficult to get a deal that works for you but it's still worth it to sign up. I love this company and will keep recommending it!

August 16, 2024
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Reply from Going

Hi there,

Thank you SO much for taking the time to share this feedback. We're absolutely thrilled to hear about your experience, and are so glad that we've been able to be a part of your travels. We look forward to bringing you even more amazing cheap travel deals and trips 😊️

The Going Team

Rated 1 out of 5 stars

Exorbitant fees.

Exorbitant fees.

August 16, 2024
Unprompted review
Going logo

Reply from Going

Hi Jessica - thank you for taking the time to give us your honest review of the fees associated with 2+ years of our membership service at the Elite tier. While some believe it's a bit high, we think the additional benefits of Elite are well worth it when you find that great deal that can save more than 2-3x's the fee yearly. We send deals curated to your airport that can be 60-70% lower than normal fares, helping you snag some amazing deals. We make it very clear when you sign up how to manage your membership as well as send reminder emails about your trial ending, your upcoming charges and renewal, and confirmations.

Rated 5 out of 5 stars

I travel often for both business and…

I travel often for both business and pleasure. You folks always have good offers and good advice. I appreciate the clarity of your communications and feeling that you're on my side to give me the best tips, not just the ones that favor you or your associates or OTAs.

August 10, 2024
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Reply from Going

Hi Vesta,

Thanks so much for taking the time to leave us this review! We're so glad that you've been enjoying our cheap flight deals and travel tips and articles 😊️

The Going Team

Rated 5 out of 5 stars

I booked with cheapoair and they really…

I booked with cheapoair and they really helped me change my booking and were very helpful and professional with my needs! I have been using their services for many years and am very pleased with their customer service and patience with me! When I have a problem they address with high standards and quality! Thanks for Keenan, Adrien and most of all Corbin a supervisor who totally solved my problems with changing and refunding my money! I will keep using their services and share them with all family and friends! Great job Cheapoair! Sincerely Toby Douglas

August 6, 2024
Unprompted review
Going logo

Reply from Going

Thank you so much for taking the time to leave a review 🙂

The Going Team

Rated 5 out of 5 stars

Saved 100's or maybe 1000's so far, foreign and domestic!

Caught a deal when tickets to one of my bucket list locations went on sale for about half the normal price!! Scott's cheap flights aka Going has saved me hundreds every year. And my husband and I thousands! It lets me know immediately when a deal pops up somewhere I want to go, foreign and domestic - great as my family lives all over the states.

August 3, 2024
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Reply from Going

Hi Christa,

That's so awesome! We're so stoked to hear that we've been able to save you and your husband so much money on travel! We're looking forward to bringing you many more great deals for cheap flights 😊️

The Going Team

Rated 5 out of 5 stars

Fun, helpful site

Consistent emails to destinations I am interested in. I recently purchased a trip to Paris as a result of Going.

July 26, 2024
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Reply from Going

Thank you so much for taking the time to leave a review, and we can't wait to see what parts of the world you score a deal to next 🙂

The Going Team

Rated 5 out of 5 stars

Going-Jet Set for Everyone!

I love this company. Through Going I have been able to afford to explore amazing places and experience incredible things. Rome,Florence,London,Bath,
Lisbon,Madrid,Seville,Granada,
and Oaxaca all in the span of five years! Each for less than $500 round trip! The process has been easy and the trips have been purchased and planned well in advance allowing time to
plan thoroughly and save effectively so that each journey was maximized to the fullest. The additional information about everything from points to industry forecasts to great profiles on under appreciated spots and up to date price drops and mistake fares enable us to really score. I’m going back to Spain next spring on a Going deal and will probably look to book something next fall! This has been a massive game changer in my quality of life-Thanks!!

July 28, 2024
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Reply from Going

Hi Tim,

That is so awesome! We are absolutely thrilled to hear how many deals and amazing trips we've been able to help you find over the years. We hope you have a great time on your upcoming trip to Spain and are looking forward to sending you many more travel deals and information ☺️

The Going Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick response. Very helpful.

July 28, 2024
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Reply from Going

Hi Carl,

Thank you for taking the time to leave us this review! We're so glad to hear that you've been enjoying our cheap flight deals and service 😊️

The Going Team

Rated 5 out of 5 stars

Excellent tool on the pulse of…

Excellent tool on the pulse of international travel. AM going to reunite with family overseas thanks to timely notification of amazing deal.

July 24, 2024
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Reply from Going

Thanks so much for the glowing review! We appreciate your kind words and are so happy we could help you reach your family across the globe 💚️ 

The Going Team

Rated 5 out of 5 stars

I always get the best deals and it's…

I always get the best deals and it's easy to navigate to the airlines to book. So far 2 trips tp Paris and one to London. I can travel more often because of the deals I find!!! THANKS GOING!!!

July 24, 2024
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Reply from Going

We are beyond thrilled to hear about the amazing deals you were able to score! Thank you so much for taking the time to leave a review 💚️

The Going Team

Rated 5 out of 5 stars

Love the deals and support!

July 24, 2024
Unprompted review
Going logo

Reply from Going

Thanks for the love, Alex! We're thrilled to be your go-to for traveling on a budget, and are grateful to have you on board 💚️ 

The Going Team

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