Going Reviews 827

I used you site to get the $355 SFO-GRU tkt and I was scammed.i ended up paying $570+ for my ticked for what I thought was a seat upgrade but it wasnt. I just paid that much for my ticket delta said the tkt was purchased thru a site called LAX and the $200+ went to LAX not Delta . I have never had this happen with an airlines direct site! N I realize this is not due to your app but I am curious where you came up with $357 as a price

Good to get reminders / updates about flight prices for locals i’m interested in visiting.

Amazing concept very poorly executed. Downloaded twice and truly spent an hour playing with the app, but the amount of times the app crashed or would display errors was jut too much for my time. Hopefully it does get better and works better for an elite membership.

I've scored some amazing flight deals because of Going! We are headed to Zurich, Switzerland for spring break '25 because Going sent me a deal using points that was TOO GOOD to pass up. With our flights being almost FREE, we are able to afford a European family vacation without blowing our budget!

I signed up for a multi-year elite membership with a 14 day trial period. During the trial period I reached out to elite support because I wasn’t seeing many deals on premium seats. I received what appeared to be a cookie cutter response with 3 suggestions (which I had already taken if someone actually looked at my account before sending a response).

Next I received an email stating the trial for my one year membership would be ending soon (again I had applied for a multi-year elite membership). I sent an email seeking clarity to why there was a discrepancy and asking for info on how to cancel the trial. I never received a response. I emailed again seeking clarity on the membership and why I was getting suggestions for actions I had already taken. I only received a response after having to email them a second time and only after the trail period had ended. They said they have a small team and are very busy (which is an indicator there is a staffing problem). The response indicted they had enrolled me in the multi-year membership and not the one year membership as their email had originally indicated.

Here are my concerns now:
1) If the emails I receive about the service I applied for are not accurate, does this also spill over into the accuracy of the flight notifications? (i.e. can I trust the communications they are sending?)
2) If they are short staffed in responding to customer questions, are they also short staffed in the areas responsible for identifying and sending flight notifications? As these are very time sensitive and the whole reason why some would pay for the service.
3) If I send a question into elite support and the response I receive is to take three actions which I had already taken, why didn’t they look at my account before responding? This approach only causes frustration. Better if I would have been told that’s the best we can do, and we don’t have any other options/suggestions. At least I would have known and been able to make a more informed decision about the service during the trial.
4) Most businesses offering a free trial membership will typically give their best effort and try to build trust during the trial, in an effort to secure the sale. So far I’ve learned, communications regarding membership are not accurate, answers to questions do not take into account your relationship and actions you’ve taken, the number of elite ‘deals’ are fairly limited and they are short staffed.
…some food for thought if you are thinking about trialing or enrolling in this service.

My response — the reply doesn’t address most of my original concerns. The acknowledgment about being busy doesn’t address the issues raised about inaccurate emails, communications and cookie cutter responses. I’m not yet seeing the value of paying for an elite membership, with very limited elite deals and the communications from customer service have not answered the questions asked — but instead have offered suggestions I had already taken.
When you say your team work hard to get me the information I needed — why wasn’t the information accurate and correct in your original communications? This would have saved both of us the time of having to go back and forth and me needing to seek clarification. When your team did reply, why didn’t they answer the questions asked instead of trying to suggest things I had already done? and I assume they could have seen this if they simply looked at my account? Again this caused further back and forth because the original questions were not answered.
I also believe that if you are going to offer promotions around your busiest time of year you should be able to forecast and plan staffing to meet the demand. This is a common business practice that is often indicator for how well a business is run. Most businesses will create service levels to insure they are planning and staffing for the busy/peak periods. I’m asking you to please do better since I’m locked into a multi year contract, due in part to your in-accurate communications and not replying to my emails in a timely manner.
I appreciate the response, however it follows the same pattern of justifying your non-performance and not addressing what is documented as my concerns and your non-performance to fix the issues. Are the issues being addressed?
Additional 1/23/25 Update: After posting my response to the Going reply, I had a member of the Going support team reach out to me via email and made commitments to address the issues I encountered. I give them credit for caring enough to follow-up, therefore I've increased my rating from 1 => 2 stars. I'll give them sometime to see if they actually address my concerns in future communications/performance and will consider additional adjustments based upon my experience.
2/18/25 Back to one star, another email doesn’t work

I like fact that I can pick my favorite departure sites and destinations. It’s was I who was wrong in this case.

A very frustrating experience. Spent nearly 200.00 dollars for Elite. Could never get the “deals” however I did get way too many emails for destinations I had no interest in.
And I did teach out numerous times to Going. Once I replied 3xs to a message then got a reply that said “since we haven’t heard back from you we’ve closed the ticket”
Now I understand why Going has so many positive reviews. I was threatened by Going that I had to “prove” that I was an elite user. When I took the time to respond they “ offered” a free membership. When I responded I got an email that said Hey there,

It's been a few days since we've heard from you. We'd love to help you if you still need us. We look forward to assisting you.
again after I responded numerous times. Please don’t waste your money.

I found it useful for finding cheap flights to vacation spots.

Prompt service and timely reporting of deals.

Customer service was excellent - they responded very quickly and were very helpful in fixing my problem.

I've been a subscriber for many years now, and am very happy with the unique service they provide. You pay a relatively small annual subscription fee, and you get all sorts of emails with fantastic international and domestic flight deals. You don't book through Going (formerly Scott's Cheap flights) - you just take the info they give you, go to Google Flights, and book from there. We've traveled to places we never dreamed of visiting all because of these deals.

I wrote about using miles to buy a ticket and wanted to know if a miles upgrade is possible on flights where miles business class tickets were refused initially. The answer i got was fuzzy and not clear simply because the answer was not known.

I love flights.in peru on christmas night se were on bus and4hours Time travelling to slum s hotell bus got broken.i stopped a lorry and we travelled hours for christmas dinner

Great deals. Just being able to see what the deals are and the information about different countries and cities is a plus. Always check Going when I'm looking at a place I will be traveling to so I can see if I can find a deal.

We have taken advantage of the great flight deal notifications from Going.com several times in our trip planning and saved money that we can use towards explorations in our destination

Concise, frequent, deals I don’t find elsewhere. All it took was using one deal and wow I saved a bunch of money and paid for the subscription 10x

Going has great products and provides customers with fast, efficient and professional customer service. A+++++

I love Going!
Everyone is so positive and helpful

Going somewhere I’ve never gone before!!! I’ve been traveling for decades now and going west my whistle wanting to go on every single published fare. Always loving and inspiring tidbits on locations and destinations.

My customer service email contact answered my question completely with great detail, appreciated.