The website said delivery would be 3 to 5 working days. It took nearly 3 weeks to deliver my bottle of wine. It was the right bottle of wine when it did arrive though. There was no communication to... See more
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Review summary
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I still haven’t received my online purchase and it’s over 8 days and on trying to contact them I got little response apart from saying it will be arriving in the next few days ????
Ordering was hassle free online and products arrived in excellent condition having been carefully wrapped and parceled up. Parcel left in our safe place and we had information about this. The parcel... See more
Located this firm whilst searching for Eldorado tonic wine. I was able to order and pay online and they sent the bottle down from Scotland intact via Yodel within a few days. A good service
Company details
Contact info
58-59 Inverleith row, EH3 5PX, Edinburgh, United Kingdom
- 01315528064
- shop@goldenacrewines.co.uk
- goldenacrewines.co.uk
3.4
Average
461 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Prompt delivery
Prompt delivery, well packaged and a lovely unexpected gift for a friend
June 6, 2025
Missing miniature
I ordered a miniature. 10 days after I ordered it it still has not arrived. I called the number on the website and 3 times the person on the other end ended the call without finishing the conversation. I still have not received my miniature.
June 2, 2025
I haven’t received my order and no…
I haven’t received my order and no update and can’t get in touch with anyone!
It’s such a bad company!
Don’t use!
Reported to fraud team!
May 23, 2025
Starting to think I've been scammed…
Edit. .. after calling many times I got through to be told they were waiting for a delivery on Sunday for it to arrive. Why taking orders for things you don't have and not contacting the buyer is beyond me. Two days later the phone kept ringing out. Eventually a lady answered. I told her I wanted a refund. I did say my colleague and I were due in Edinburgh next week on court duty. She said her colleague would call me in 15 mins. They did and I now have a refund two days later.
I've emailed many times for a tracking number. Got nothing back. Starting to think I've been scammed . Sick of messaging. These bottles are gifts.
May 24, 2025
prompt and courteous
Was very nervous after reading the recent bad reviews about non delivery or refund. however, i got my delivery with in a week and notification of such delivery so very happy customer. So thank you very much/
May 22, 2025
Unprompted review
Terrible.
I will not be useing this company again as i didn't receive my order not very happy at all tried calling to find out what happened to my order but just rang out someone did answer eventually but they cut me off when i asked about my order very ignorant
May 19, 2025
Dear oh dear
Dear oh dear, what a dreadful experience. After a quick confirmation of my order I awaited its arrival. After three weeks I had to contact the business by phone. They apologized and said delivery would be by the end of the week, it wasn’t. Emailed to say if having difficulty fulfilling the then to issue. The emailed back saying refund would be issued and to all a few days for it to show. After a week, nothing. Emailed asking for an update and reference number for the refund, again nothing. Not good. I will update this review once I have a conclusion.
April 7, 2025
find what I searched all over…
To find what I searched all over (Asda/waitrose/tesco etc online) definitely use in future also and highly recommended!!!!
April 27, 2025
Very easy to use and understand…
Very easy to use and understand straight forward checkout and payment was fast shipment item exactly what ordered and brilliant price really happy package was well packed keeping the glass bottles safe and un smashed thankyou .
April 26, 2025
Still awaiting the order...
Ordered the wine for collection.never arrived despite chasing multiple times.
Went to them to arrange a new delivery to a home address. Promised in a couple of working days. 2 weeks later still nothing.
Shocking service and just lies.
April 1, 2025
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