The website said delivery would be 3 to 5 working days. It took nearly 3 weeks to deliver my bottle of wine. It was the right bottle of wine when it did arrive though. There was no communication to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I still haven’t received my online purchase and it’s over 8 days and on trying to contact them I got little response apart from saying it will be arriving in the next few days ????
Ordering was hassle free online and products arrived in excellent condition having been carefully wrapped and parceled up. Parcel left in our safe place and we had information about this. The parcel... See more
Located this firm whilst searching for Eldorado tonic wine. I was able to order and pay online and they sent the bottle down from Scotland intact via Yodel within a few days. A good service
Company details
Contact info
58-59 Inverleith row, EH3 5PX, Edinburgh, United Kingdom
- 01315528064
- shop@goldenacrewines.co.uk
- goldenacrewines.co.uk
3.4
Average
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
£50 order never received
£50 order never received, was a birthday present, have been scammed. Ordered and heard nothing from them at all, no refund has been issued also. Do not use.
April 3, 2025
Unprompted review
Order processed quickly and good…
Order processed quickly and good communication emails advising of delivery date and time and wines arrived punctually in good condition
Will use again
March 9, 2025
Do not use this business if you want your order
Order Not received but they sent me an email asking to review the product. I assumed it was a postage issue but when I contacted them they hadn’t even submitted the order to their supplier. There is zero communication from them when calling they answer then serve people in the shop instead of dealing with complaints, I asked for them to follow up with me to confirm they could fulfil my order I didn’t hear from them. I called and asked for a refund they said it would be with me within 24-48 hours a week later still no refund the employees are useless. Do not use this business.
January 22, 2025
After waiting for a week for it to…
After waiting for a week for it to arrive,after they’d said it’d been dispatched, having 2 emails to review item before I received it then I had a email to say they’ve refunded me as item was not in stock, not happy as this was a gift.
January 19, 2025
Good service and letting me know when…
Good service and letting me know when my order was dispatched
January 16, 2025
Excellent service and good price
January 9, 2025
Excellent value and service
Excellent value and service. Quick delivery. Would definitely use again.
January 16, 2025
Really fast delivery and item was well…
Really fast delivery and item was well packaged!
January 6, 2025
Don’t order from this company
Don’t order from this company.
Worst customer experience, director of the company just lies to her customers. Didn’t send me the third bottle I paid for. Back and forth with her for ages. Still don’t have it. Awful. Don’t order. scammer
December 11, 2024
Seriously impressed by delivery…
Seriously impressed by speed of delivery (same day!) Will definitely be back.....
December 14, 2024
Product has not arrived
Product has not arrived. Apparently lost in transit. Order resent and arrived sometime latter. Otherwise, all good.
October 24, 2024
Order didn't deliver
Had to follow up to get order in but as soon as got through on phone, the team got order sorted.
October 3, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.