GoMore Reviews 728

Reply from GoMore

Nov 3, 2023

Hi Maja,

Thank you! We are happy to hear that you have had a smooth and easy experience with GoMore.

Let us know if you have any questions and we will help you.

Best regards,
GoMore

Reply from GoMore

Nov 3, 2023

Hi Linus,

Thank you! We are happy to hear that you have had a great experience with GoMore.

Best regards,
GoMore

Reply from GoMore

Nov 3, 2023

Hi Andrii,

We are happy to hear to you have had a great experience with GoMore!

Best regards,
GoMore

Reply from GoMore

Oct 19, 2023

Hi Pasza,

We are glad that we could help you in your matter! If you have any other questions you can always reach out to us and we will help you.

Best regards,
GoMore

Reply from GoMore

Updated Sep 11, 2023

Hi Kid,

Thank you for your review!

We're sorry to hear about your experience via our platform. Firstly, it’s important to us at GoMore that both renter and car owner feel safe using our platform and therefore we make sure to look into every case as closely as we can. When we reached out to you all we wanted was to make sure that we heard both sides of the story and also inform you about the possible next steps. When renting a car with GoMore the rental period is covered by a comprehensive insurance with a deductible of maximum 10 000 SEK per claim. However, it is possible to reduce the deductible to 3 500 SEK by purchasing a reduced deductible when booking, which is the option you chose. If a key gets lost the next step is to report it to our insurance company and if a new key needs to be made the renter pays an amount up to the chosen deductible as per the insurance terms. In this case however, we never debted or invoiced you any money. As mentioned we just wanted more information and let you know of potential next steps, which never became relevant.

Thankfully the key was found, but not until we had already reached out to you. Of course, in situations like this it can feel accusatory but we just wanted to make sure that you, as the renter, were informed and had the chance to explain your side. We’re very sorry if this caused you any stress!

Please let us know if we can help you with anything else.

Best regards,
GoMore Support

Reply from GoMore

Aug 23, 2023

Hi Malene,

Thank you for your review!

We are sorry to hear about your experience renting a car at GoMore.

In your case you rented a car in Sweden and drove abroad to Denmark, where you unfortunately got a fine due to that you drove the car in an environmental zone where this car was not allowed to drive.

We of course understand that this is a very unfortunate situation you ended up in, but you as a renter are responsible to check that the car you rent fulfills all requirements in the country or place where you are about to drive it. The car owner can not be held responsible for this kind of extra cost since he couldn’t know that you were going to that exact area on your trip.

Hope that you understand our point of view and that we have to follow our terms and conditions stating who is responsible for paying the fine.

Best regards,
GoMore Support

Reply from GoMore

Aug 22, 2023

Hi Saku,

Thank you for your review!

We are sorry to hear about the damage on the car that occurred during your rental period. You as a renter are responsible for damages that happens during your rental period and the excess fee (if you haven’t reduced it) is maximum 10 000 SEK. When making a booking we always recommend to choose the option ”excess reduction” which gives you a maximum fee of 3 500 SEK if a a damage occurs or ”excess elimination” which eliminates the excess fee completely in the event something happens.

In this case I can see that our insurance company is involved to determine if the damage is something you will have to pay for or if it’s a guarantee issue. They are handling the case and have sent you the invoice, so they will be able to credit the invoice if that turns out to be the end result.

Please let us know if we can help you with anything else.

Best regards,
GoMore Support

Reply from GoMore

Aug 22, 2023

Hi Eva,

Thank you for your review!

In order to be approved as a renter at GoMore you need to go through our risk assessment and fulfill our requirements, therefore we regularly make credit checks to ensure our concept is safe for all users. If we need more information after the credit check has been made we may ask you to either upload a copy of your latest payslip, invoice issued from own business or documentation showing that you receive student support. Credit checks and risk assessments are done to be able to handle any possible costs in cases where extra costs might arise at a later stage, if a deductible needs to be obtained for an insurance case and also due to safety reasons for the users on our platform.

Please let us know if we can help you with anything else.

Best regards,
GoMore Support

Reply from GoMore

Jun 15, 2023

Hi Yasothorn,

Thank you for your review!

We are so sorry to hear that you have had a bad experience with GoMore. We can see that you accidentally booked a car that was manual instead of automatic, and we of course understand that this is an unfortunate situation for you. However, since it’s clearly written in the rental ad, you as a renter have a responsibility to check that you are renting a car that fits your needs. If you cancel a booking very late there is a cancellation fee that goes to the car owner as a compensation since they have booked and prepared the car for you.

We hope that you understand that we need to follow our terms and conditions in this case and therefore compensate the car owner, but we have also given you a compensation from our side: GoMore points so you get a discount on your next booking. We hope that these points will come in handy.

Please let us know if we can help you with anything else.

Best regards,
GoMore Support

Reply from GoMore

Dec 27, 2022

Hi Henrik!
Thank you so much for your kind words. How nice to hear that we've been able to help you out. We hope to see you again in the future whenever you're in need of renting a car. All the best!

Reply from GoMore

Dec 14, 2022

Hi Louie,

Thank you for your review and we are sorry to hear about your experience of the validation process.
As a security measure GoMore validates all renters before the first time they rent a car. We then check identity, driver's license, background control and credibility. Usually this is done automatically when the user signs with Swedish BankID. If a BankID signature cannot be provided we instead request documentation about for example current income to verify the renter's credibility manually. The reason we check credibility is not only for the purposes of a single rental but for continuous use and also in case extra costs were to arise during or after a rental, such as in case of damages. Of course this documentation is only used for the purposes of verifying your profile and not shared with other parties or members. We only do the verification once and thereafter you can rent a car as often as you'd like.

Usually our verification process is very quick and you get an answer shortly if you need to upload any additional document. However, outside our business hours (evenings and weekends) the waiting time can be a bit longer even though we verify profiles regularly then as well. For example, if you send in your profile late at night you will probably have to wait til the next morning before you get an answer, if you haven't signed with BankID and been approved immediately.

We hope that you decide to give GoMore another chance.
Best regards,
GoMore Support

Reply from GoMore

Dec 27, 2022

Hi Kamesh!
thank you for your feedback. How nice to hear that you enjoyed your rental. We do hope to be able to provide more support during weekends in the future!

Reply from GoMore

Oct 25, 2022

Hi Pierre,

Thank you for your review and I am very sorry to hear about this experience when verifying your profile. We always conduct a background check, credit check etc to ensure all users live up to our requirements when renting a car. This is a very important factor for us. Here, I can see that we asked for additional information from your side and that your profile now has been accepted :) Welcome to GoMore and I look forward seeing your first booking.

Best regards,
Nora
GoMore Sweden

Reply from GoMore

Oct 5, 2022

Hi!
We're very happy to hear about your experience with GoMore and hope to see you back soon! :D

Reply from GoMore

Sep 27, 2022

Hi Adam,

Thank you for your review!
I am very sorry to hear about this experience regarding our approval procedure. To us, safety is always our highest priority in order to keep our platform as safe and secure as possible as an important factor when sharing cars. Thereby, we always do a credit check, background check and control of your driving license when you rent a car for the first time with us. Due to the value of a car, we need to ensure that you live up to a high credibility and our terms and agreement. Just to clarify, we do accept people who're self employed and you're able to upload any documentation that could verify this information. This is also written in the approval step and as of what I know, we also emailed this information to you from our support.
I am sorry to hear if you've experienced any longer replies from our support. That's very unusual and I assume you tried to contact us during the weekend, where our handling time might be longer than on business days.

Again, apologies for any inconvenience this may have caused.

Best regards,
Nora
GoMore Support

Reply from GoMore

Sep 27, 2022

Hi Pavlo,

Makes us very happy to hear that you are appreciating our service. Thanks for sharing cars with us and for taking better care of our planet ♻️

Best regards,
Nora
GoMore Sweden

Reply from GoMore

Sep 27, 2022

Hi Marvin,

Thank you so much for your kind words and for sharing cars with us! 💙

Best regards,
Nora
GoMore Sweden