I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked befor... See more
Company replied
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Review summary
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This could’ve gone bad - at first the nanit wouldn’t register to me because it said it was registered to its previous owner. In less than 12 hours, Kirstein from Goodbuygear was able to reach out to t... See more
Company replied
I ordered an UPPAbaby Vista stroller and saved a ton with this site. It was open box as described, all parts were included and still had factory packaging. The stroller was flawless, I'm very satisfie... See more
I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia fr... See more
Company replied
Company details
Written by the company
GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
Contact info
United States
- goodbuygear.com
4.1
Great
305 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Great quality unbelievable prices
Great quality, unbelievable prices, most of the open boxes products come on very damaged boxes that nobody wants when purchasing directly from the store, I personally do not care, I've received products in closed / sealed bags, totally brand new products for shocking prices, honestly you won't find any better out there, at the beginning I was bit reluctant, I tried buying a couple of non expensive items and ended up using it to buy top brands like cybex for a third of the price in the market 😍
May 25, 2026
Unprompted review
Reply from GoodBuy Gear
We love this so much! Thank you for giving us a chance and for sharing your experience. A Cybex at a fraction of the price? That's the GoodBuy Gear magic right there. 🙌
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I received an incorrect order
I received an incorrect order, and Victoria assisted me with my claim. The process was smooth, and I received a refund. I would gladly do business with them again.
May 24, 2026
Unprompted review
Reply from GoodBuy Gear
We're so glad Victoria was able to take care of you! Mistakes happen, but making it right is always the priority. We can't wait to have you shop with us again!
Wrong item inside correct box
I ordered a Wayb Pico car seat in “Open Box” condition and when I opened the box, it was a completely different product inside. The box/packaging was correct, but the contents inside definitely wasn’t checked or validated by Goodbuygear. This was unfortunate as I am a returning customer and this experience left me questioning Goodbuygear’s quality control and product management process.
May 20, 2026
Unprompted review
Reply from GoodBuy Gear
We're so sorry to hear this, especially as a returning customer, your trust means everything to us. This isn't our standard and we want to fix it. Please reach out at connect@goodbuygear.com if you have not already.
Ordered halo bassinet and it arrived on…
Ordered halo bassinet and it arrived on time. the base doesnt seem new but rest all parts are fine. Works well.
May 23, 2026
Unprompted review
Reply from GoodBuy Gear
So glad it's working well! That said, we want every part of your order to feel exactly as described. If the base gave you pause, please don't hesitate to reach out, we're always happy to take a closer look.
Always love shopping from goodbuygear…
Always love shopping from goodbuygear for baby and toddler gear at a great price.
May 24, 2026
Unprompted review
Reply from GoodBuy Gear
This never gets old to hear, thank you! 🙌 We love having you shop with us. See you next time!
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Great deals
Received an “open box” Diaper Genie in perfect condition. I couldn’t find any used ones locally so finding this one for a fraction of the original cost saved us some money. The only thing I would note is that shipping was a bit pricey in my opinion, which cut into the overall savings. Other than that, it was a good experience and I’d buy from GoodBuy Gear again.
May 22, 2026
Unprompted review
Reply from GoodBuy Gear
So glad the Diaper Genie arrived in perfect condition! 🙌 We hear you on shipping costs, it's real feedback we appreciate. We hope the overall savings still felt like a win, and we'd love to have you back!
Quick shipping, great prices and good condition
Everything arrived within 3 days and in great condition! Everything was at least half off of current retail price. I am very pleased with my purchase!
May 19, 2026
Unprompted review
Reply from GoodBuy Gear
This is exactly what we love to hear! Quality gear, great prices, and fast shipping, we're so glad it all came together for you. Thank you! 🙌
Shipped great
Shipped great! Haven’t gotten to use it yet but I am so excited. I’m grateful for the opportunity to purchase NWT/gently used baby gear.
May 13, 2026
Unprompted review
Reply from GoodBuy Gear
That new gear feeling is the best! We're so glad we could make it accessible. Thanks for being part of what makes this whole thing so worth it!
Not going to give an awful review cause…
Not going to give an awful review cause I've had great success with this company in the past but I ordered a $450 stroller that never came to my house - so this past time I was let down. Hopefully they will resolve this soon.
May 5, 2026
Unprompted review
Reply from GoodBuy Gear
We really appreciate your loyalty and your patience here, we know this isn't the experience you're used to with us, and we're sorry about that! We're not seeing an open email or claim from you just yet, so please drop us a line at connect@goodbuygear.com or file through our returns portal and we'll take it from there. We want to get this resolved for you quickly!
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Empathetic Customer Service by Victoria
Victoria helped me with resolving an issue with an item that arrived damaged. While getting through to chat took a day, everything after that was straightforward and most importantly empathetic.
I'm glad I chose Goodbuy Gear because of their gearantee and customer service. They are also helping the planet!
May 19, 2026
Unprompted review
Reply from GoodBuy Gear
This truly made our day! We're so glad Victoria was able to take good care of you, and we'll be sure to pass along your kind words to her. We know waiting to connect with our team isn't ideal, and we appreciate your patience. Reviews like this are exactly why we do what we do. Thanks for choosing GoodBuy Gear and for helping keep great gear in circulation!
I was sent the wrong mattress twice
I was sent the wrong mattress twice. Then when I was finally sent the correct mattress the zipper was broken off the waterproof cover. I was offered a partial refund since I didn’t want to go through the trouble of shipping a mattress back for the third time. Unfortunately they don’t make a replacement waterproof cover for the mattress so stuck with one that has a broken zipper.
April 3, 2026
Unprompted review
Reply from GoodBuy Gear
Alexandra, we're so sorry for the frustration this experience caused, especially during your pregnancy. Sending the wrong item twice is not the experience we want for any customer, and we completely understand why that was exhausting. We're glad we were able to connect on a resolution, and we appreciate your patience throughout. That said, we know a partial refund doesn't fully make up for the inconvenience, and we're sorry the cover situation didn't have a cleaner fix. We'd love the chance to make this right, please reach out to us at connect@goodbuygear.com and we'll see what else we can do.
Really happy with this site
Really happy with this site! It is a great sustainable option for good deals. I had a minor issue with a crack on one of my items and they resolved it right away (within just a few hours!), so I was also very happy with the customer service!
May 15, 2026
Unprompted review
Reply from GoodBuy Gear
This is exactly what we're here for! We're so happy you found us, and even happier we could make that hiccup right so quickly. Quality gear at great prices and a team that's got your back, that's the goal every time. Thanks for shopping sustainably with us!
Package didn't arrive and shipping…
Package didn't arrive and shipping company says missing. Please help.
May 14, 2026
Unprompted review
Reply from GoodBuy Gear
Oh no! We're really sorry you're dealing with this! A missing package is the last thing we want for you, and we're absolutely here to help make it right. We just need to hear from you first so we can dig in. Please shoot us an email at connect@goodbuygear.com or file a claim at goodbuygear.com/apps/redo/returns-portal/login and we'll get on it as quickly as we can!
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Reply from GoodBuy Gear
That's what we're here for! 🙌 Thanks for shopping with us!
My stroller wagon took over a week to…
My stroller wagon took over a week to ship and then when it arrived there was an issue with it. I filled out the report and got a prompt decision and a new wagon was sent. It took a few days to ship and did not arrive in time for the trip that I had originally ordered the item for. It is great and it was a great price, just disappointing that the timing took much longer than anticipated.
May 11, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this, and we're really glad we were able to get a replacement out to you quickly once the issue was reported! That said, we completely understand the disappointment of missing your trip. That's not the experience we want for anyone, and we appreciate your patience throughout the process. We hope you and your little one get to break that wagon in soon, it sounds like it was worth the wait! 🙌
Great experience purchasing my Orbitbaby stroller
Great experience purchasing my refurbished Orbitbaby M+ stroller. Everything came in great shape and I’m enjoying the stroller very much. Great quality product with high end finishes and very compact.
May 8, 2026
Unprompted review
Reply from GoodBuy Gear
The Orbit Baby M+ is such a great pick. We're so glad everything arrived in great shape and that you're loving it. Enjoy every ride with that little one!
Super smooth ordering and delivery…
Super smooth ordering and delivery experience. Very pleased with the way everything was packaged. Way better than paying full price!
May 5, 2026
Unprompted review
Reply from GoodBuy Gear
Way better than full price AND a smooth experience? That's the dream! So glad the ordering and delivery hit the mark, we put a lot of care into how things are packed up and shipped out. Thanks for the kind words, and happy shopping!
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My “open box” items arrived in great…
My “open box” items arrived in great shape and as-described. Will definitely be continuing to shop here for open box and refurbished baby gear.
May 8, 2026
Unprompted review
Reply from GoodBuy Gear
This is exactly what we love to hear! Open box and refurbished gear is such a smart way to get quality items for less, and we work hard to make sure everything arrives just as described. We can't wait to help you find your next great find. Thanks for shopping with us!
Love the color
Love the color. It was in great condition and came packaged perfectly in the box!
May 6, 2026
Unprompted review
Reply from GoodBuy Gear
We're so glad it arrived in great shape and all packaged up nicely. Enjoy it, thanks for shopping with us!
Great purchasing experience
Fast shipping, great product and in good condition as advertised. Excellent website for buying used and new baby items!
May 4, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much, this made our day! We work hard to make sure every item is exactly what you expect, so it's wonderful to hear the condition matched the listing. We hope you and your little one love it!
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