GoodBuy Gear Reviews 

Love the color. It was in great condition and came packaged perfectly in the box!

Fast shipping, great product and in good condition as advertised. Excellent website for buying used and new baby items!

I ordered a pack and play and it came in perfect condition, even included the changing table apparatus which I wasn't expecting!

Loving this website.

Extremely disappointed in Good Buy Gear.

On April 21, 2026, I purchased a Silver Cross Dune Stroller (2022, Stone Tan, SKU 10007408.1.820) from GoodBuy Gear for $399.99. When it arrived, the canopy - an integral, built-in part of the seat unit - was missing.

I filed a claim with GoodBuy Gear. My claim was denied by a representative named Victoria, who stated that "the listing noted that the canopy was missing." This is false.

I have screenshots of the full listing showing:
- No mention of a missing canopy in the title, description, or condition notes
- A "What's Included" section that lists Rain Cover (Yes), Belly Bar (Yes), and Sun Sail (Yes) - with no disclosure of the canopy being absent

The canopy is not an optional accessory. It is a structural component physically attached to and part of the seat unit. I cannot purchase it from Silver Cross's website as an "accessory" because it's not an accessory. Silver Cross's own product documentation titles the stroller "Dune Chassis & Seat" - the canopy is inseparable from the seat.

Moreover, I checked other listings of the exact same stroller in different colors, and none of them specified that the canopy was included. The listings are exactly the same word for word. Yet those listings included the canopy. One was sold for $295.16 - more than $100 LESS than what I paid, and it was a complete stroller. Another was sold for $379.99 - $20 less than what I paid, yet was also complete. Why did I pay THE MOST for a stroller that was missing an integral part?

GoodBuy Gear sold me an incomplete item without disclosure, then denied my claim based on an inaccurate characterization of the listing. I am requesting either a full refund with a prepaid return label, a replacement of the entire stroller with a canopy included, or a replacement canopy provided at GoodBuy Gear's expense.

Desired Resolution: Full refund OR replacement stroller or canopy shipped at seller's expense.

I've made a couple of purchases from this site. Everything has come as described, and shipped really quickly. Overall, I've gotten what I've expected, packaged well. Very happy with the website and will purchase here again.

Great gear. Transparent listings. I've been buying from goodbuy gear for a while now. On a recent order there was a small mixup that was an honest mistake and Trixia went above and beyond to help me get it resolved. I tell everyone I know about goodbuy gear. Good for your wallet AND the planet!

The product arrived and it had an odd smell, I looked closely and there was old dried food or spit up on the carrier in the mesh. I decided not to return it because it is washable, but disappointing it wasn't fully cleaned for the price.

Got a stroller for $100 less than retail and it was in tip top condition just like new!!! Came fast. Will use this site again.

I think the company is good and I am hopeful they will make it right but my last two purchases were not described accurately and had damage (despite being listed as new/unused condition). I just ordered a playpen and it is missing 4 screws, was very dirty, had broken pieces and the wood was cracked in a few areas. Whoever was inspecting the product clearly missed it or was not doing their due diligence. I just submitted a claim for a return for a refund.

I purchased the Nuna Travel LX stroller and car seat system. I’m not due until August so I haven’t have the opportunity to use it yet but my experience so far has been great. I ordered it as open box and everything came wrapped up brand new. I can’t wait to use it come August!

Product was supposed to be here Friday. It’s now Sunday and product probably won’t be here until Tuesday based on tracking info. Disappointed considering shipping cost me more than my product. I paid $4 for my product and $13 for shipping just for it to be late. Hopefully the product is good.

Overall happy with my purchase. Their gently used qualifier is underestimated imo. If buying used expect item to be heavily used.

Every new parent should know about this site! Not only can you find insanely luxurious baby gear for half the price (and it’s open box and never been used) but you have the most fabulous team to work with on the customer service end if anything goes wrong. We ordered a brand new Cybex stroller and bassinet (that came in the wrong color by accident) and after reaching out to support we were immediately given options for exchanging and swapping to make sure the set matched. Victoria on the customer service team was incredible and within minutes we had our new product selected and a shipping label sent for our exchange! All of this was about half the cost if not more of purchasing this product from Cybex or another website. Everything arrived quickly and is in impressive condition, truly never been used and so easy to assemble! I love GBG!!!!!

Ordered open box, and both came in good quality condition! Was a good deal for the items compared to used on marketplace or buying new from the companies' page. Worth it!

Accurate description and photos. Love that I can buy gently used baby items.

I had such a great experience with GoodBuy Gear! I was on the hunt for a travel stroller and found exactly what I was looking for on their website. Even better, I found a color that’s no longer available on the manufacturer’s site.

When the stroller arrived, it was in pristine condition. It looked like it had been opened and never used. The only issue was that it didn’t come with the car seat adapters it was supposed to include. I reached out to customer service and was pleasantly surprised by how quickly they responded.

Victoria from their team was incredibly helpful. She got back to me right away, clearly explained my options, and offered to either purchase the adapters on my behalf or provide a partial refund. She was not only fast but also thorough and communicative throughout the process, which I really appreciated.

The replacement adapters arrived very quickly, and everything is now perfect. We couldn’t be happier with the outcome.

Huge thanks to Victoria and the GoodBuy Gear team. We will definitely be shopping here again.

Helmet arrived exactly as described on goodbuygear.com. Quick and easy purchase.

Good buy gear has a great customer service dept. they 100% back their items. I am a repeat customer for all of my children needs. I have only had one item not work 100% which they gave me my money back and were very easy to work with.

Products came on time and were exactly as described as always. I get everything for my kids here!

We ordered 2 different items. We received two of the same item instead of the 2nd item. However customer service was stellar at sorting it out. Tho a little frustrating it is a great little company selling items a reduced pricing.