GoodBuy Gear Reviews 

Easy purchase process with great pricing on better product lines. Items delivered in reasonable timeframe. Every time I've been happy with my purchase, sometimes purchasing the item again for someone else! This arena makes an expensive stage of life more affordable, thank you GoodBuy Gear!

Everything was as advertised. Timely and accurate

I ordered a swing to use when my new grandbaby visits. We put it together and it worked. We didnt use it again until they visited a few weeks later to find out that the swing did not work correctly. The electronic pad malfunctioned on the first use. After emails with Goodbuy Gear, they agreed to refund me for the swing. Be sure to check the product completely when buying once it arrives. In the end Goodbuy Gear made it right. So I feel they are a fair company.

Customer service is outstanding! I am obsessed with Woom bikes and have purchased them from Woom, Woom Warehouse, Facebook marketplace, and this time from GoodBuy Gear. I paid extra for the GoodBuy Gear protection plan when I ordered the open box bike. The wheel valve stem was damaged upon arrival. The box itself seemed intact so I’m not sure if the damage was missed at inspection or if it was damaged during packing because the valve stem cap was missing and left the delicate Presta valve vulnerable. I contacted the company immediately and sent pictures and videos of the product. Over the next two weeks, there were several emails exchanged to help solve the issue. Victoria was prompt and courteous in responding to my questions. As a customer, I value the effort made to notify me of updates of the replacement parts. While the bike didn’t arrive exactly as I would have liked, and there was a delay in being able to use the product, the quality customer service surpassed any disappointment. I will definitely do business with GoodBuy Gear again!

I've made a number of purchases through GoodBuy Gear. I've purchased strollers, gear and toys.
Once, I purchased a gently used stroller and they forgot to send one of the bassinet parts. I notified them, sent a photo, they found the part in their warehouse (they were moving warehouses at the time) and sent it to us within a couple of days. This time, I purchased a refurbished Hatch that didn't function. They worked with Hatch directly and I received a full refund.

GoodBuy Gear has been my go-to for all things baby gear! I've saved hundreds while prepping for the arrival of our first little one. Some of the most notable purchases so far have been a Jool changing pad, Ingenuity bassinet, Canopy Humidifier, Frida Baby Air Purifier, Momcozy bottle washer and so much more! I opt for open box and all of them have been in pristine condition. I also added GBG gift cards to my Babylist registry and added a note that everyone was more than welcome to shop secondhand for our registry items. I don't know why anyone would pay full price instead of using GoodBuy Gear -- it's the ultimate parenting hack!

Very fast delivery-arrived earlier than expected. And the items were in perfect condition.

I ordered a 20” wheel for my daughters woom 4 and was sent a 24” wheel.

I am so glad I gave "GoodBuy Gear" a try! I have champagne taste with a poor man's budget, so I was looking for a good deal. We bought an "open box" Cybex Beezy 2. Yes, the cardboard box had seen better days BUT the contents were unharmed. I saved so much money by going through this website! Plus, the stroller itself is what we were looking for. I babysit for my 2 grandbabies and the Graco I had was getting worn. Plus it was quite bulky and heavy and didn't roll nicely. This closes and opens so easily! Plus its so much lighter and takes up less room in my trunk. Very pleased all the way around!

I am very pleased with my purchase from good buy gear. I received both items for nearly 50%off in open box condition. One of the boxes was more damaged than I initially expected, but the product looks brand new. Will shop with good buy gear again!

Received the stroller and it had no front wheels!!!

Awesome! Products were great quality we love them

Great experience. Good quality products even though they are marked as open box. Highly recommend.

AVOID! bought a couple of open-box items from them. One was inaccurate to the advertised item and the other had critical missing parts.
claimed and got a really sweet answer with no action. they argue the missing parts were not described, so lets say you buy an open box stroller but wheels might not be included. had to buy the missing parts in order to make it work....unheard of.

I had an excellent experience with this store! Victoria was incredibly helpful and professional, making the whole process smooth and easy. I really appreciate the outstanding customer service and prompt support. Highly recommend this store to anyone looking for a reliable and friendly shopping experience!

Great customer service

First time I put it up the pop up shade cover snapped in two places. I'm now stuck trying to figure how to repair so I can even use it once. 🙁

I am so sad to say I ordered an “open box” Woom 2 bike for my son’s birthday, expecting it to be an open box with all of the pieces… the bike is used, the brake on the front is broken and the screw is missing for the seat. I should have known better. Don’t buy from this website!!

I purchased the Silver Cross Jet 3 stroller from this website in November while preparing for my baby’s arrival. My baby has just been born, and when I finally opened the stroller to use it for the first time, I realized that the bumper bar is missing from the box.

This has been extremely frustrating and disappointing, especially because I urgently need the stroller now that my baby is here. I have tried to find a way to contact customer service or request help through the website, but there doesn’t seem to be any clear way to do so.

This has been a very disappointing experience so far. I chose this brand because of its reputation, but receiving an incomplete product and not being able to easily reach support is very concerning.

I would really appreciate if someone could contact me as soon as possible to help resolve this issue and send the missing bumper bar or provide a solution.

Thank you.

UPDATE: the support team has been GREAT at helping me with this and keeping me updated on the claim review process 🙏🏼

Was sent the wrong item initially but after submitting a claim, the right item was sent/delivered about 2 weeks later. I’d still recommend buying from here!