I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked befor... See more
Company replied
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Review summary
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This could’ve gone bad - at first the nanit wouldn’t register to me because it said it was registered to its previous owner. In less than 12 hours, Kirstein from Goodbuygear was able to reach out to t... See more
Company replied
I ordered an UPPAbaby Vista stroller and saved a ton with this site. It was open box as described, all parts were included and still had factory packaging. The stroller was flawless, I'm very satisfie... See more
I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia fr... See more
Company replied
Company details
Written by the company
GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
Contact info
United States
- goodbuygear.com
4.1
Great
307 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Jet 3 arrived incomplete and I can’t reach customer service
I purchased the Silver Cross Jet 3 stroller from this website in November while preparing for my baby’s arrival. My baby has just been born, and when I finally opened the stroller to use it for the first time, I realized that the bumper bar is missing from the box.
This has been extremely frustrating and disappointing, especially because I urgently need the stroller now that my baby is here. I have tried to find a way to contact customer service or request help through the website, but there doesn’t seem to be any clear way to do so.
This has been a very disappointing experience so far. I chose this brand because of its reputation, but receiving an incomplete product and not being able to easily reach support is very concerning.
I would really appreciate if someone could contact me as soon as possible to help resolve this issue and send the missing bumper bar or provide a solution.
Thank you.
UPDATE: the support team has been GREAT at helping me with this and keeping me updated on the claim review process 🙏🏼
November 25, 2025
Unprompted review
Reply from GoodBuy Gear
Congratulations on the arrival of your baby, Jimena! We are so sorry that your experience with us has been anything less than seamless during such a special time. Receiving an incomplete product, especially when you need it right away, is incredibly frustrating, and we completely understand your concern.
We want to assure you that our team is actively reviewing your claim and will be in touch shortly with next steps and possible resolutions. We appreciate your patience as we work through this and are committed to making sure you have everything you need for your little one.
Thank you for giving us the opportunity to make this right.
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Was sent the wrong item initially but…
Was sent the wrong item initially but after submitting a claim, the right item was sent/delivered about 2 weeks later. I’d still recommend buying from here!
February 17, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you for your honest review and for sticking with us through the inconvenience! We're sorry the wrong item was sent, we appreciate your understanding. We're always working to improve our fulfillment process, and feedback like yours helps us do that. We look forward to a smoother experience for you next time!
Disappointing Customer Service
I had a very disappointing experience with GoodBuy Gear. I purchased an item as a gift, and it arrived in poor condition, making it unsuitable to give.
After multiple attempts to resolve the issue with customer service, no option for a replacement or return was offered. The lack of accommodation or effort to help resolve the situation was frustrating.
This was my first order with GoodBuy Gear and it will unfortunately be my last. I hope future customers will take their business elsewhere.
March 4, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you for your feedback. We're sorry to hear your experience didn't meet your expectations, however we do want to provide some clarity for anyone reading this review.
When our customer care team followed up, we were informed that the item itself was in full working condition with no functional issues. The concern raised was that the packaging appeared open and used, which is exactly what our Open Box condition describes. All of our listings clearly state:
"Condition: Open Box - These products are typically floor models or returns that have been inspected for safety, functionality and cleanliness. Flaws, if any, will be minor and the original packaging may not be included."
We understand it may not have been what you envisioned as a gift, and we genuinely empathize with that disappointment. That said, our team went above and beyond by offering a return for store credit, even though this fell outside of our standard policy.
We strive to be transparent in all of our listings and stand behind the quality of our inspections. We hope future customers will read our condition descriptions carefully and shop with confidence.
Issue Resolved Quickly
I ordered a Nanit camera for my child. I already own one for my other child, so I was excited to get another. I ordered one from here that was an open box condition. Everything was in the box, it was exactly what I was hoping for. We got it all set up, but the sound didn’t work through the app. I reached out, and communicated with Victoria. She was so helpful in getting the issue resolved for me. She took care of it immediately & made sure my experience was great. I will be ordering from here again!
March 4, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you for your review and for choosing us for your second Nanit camera! We apologize for the sound issue you experienced, but we're glad Victoria was able to resolve it quickly and get everything working for you. Customer satisfaction is our top priority, and it's great to know that came through. We look forward to your next order!
Deceptive, dishonest and unhelpful
We bought a brand-new, unopened item from GoodBuy Gear that failed after about two months. When I tried to use the manufacturer’s 1-year warranty, the manufacturer told me that because GoodBuy Gear is an authorized reseller, the retailer must submit the warranty claim.
GoodBuy Gear refused to help and said the manufacturer warranty is void if you buy through them, and that I should have purchased their paid protection plan instead. That “warranty void” limitation was not clearly disclosed during checkout (product page/checkout/invoice/confirmation emails). They pointed to a separate information page after the fact.
The result is a frustrating runaround: manufacturer says “retailer must handle it,” retailer says “no warranty unless you paid us extra,” and the customer is stuck with a defective product. This experience felt misleading and like a bait-and-switch on warranty expectations for “new” items.
Warning to other buyers: If warranty coverage matters to you, get the warranty terms in writing before purchasing from GoodBuy Gear—or buy elsewhere where the warranty process is straightforward.
March 4, 2026
Unprompted review
Reply from GoodBuy Gear
Hey Mark, Thank you for your review. As a secondhand marketplace, manufacturer warranties typically do not apply to resale purchases, which is why we offer our own 1-year Protection Plan on listings over $100. We hear your feedback that this wasn't clearly communicated during checkout, and we take that seriously.
Unfortunately, we were unable to locate your email thread to review the full conversation. We'd welcome the chance to have a manager take a closer look at your case, please reach out to us directly at connect@goodbuygear.com. While we can't guarantee a specific resolution, we do want to help however we can.
Thank you for giving us the opportunity to address this.
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Fast response time to help with order
After asking the AI agent to forward to customer service for a specific request, I was quickly assisted and followed up with, to confirm success.
February 8, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your thoughtful review! We’re so glad to hear you had a smooth experience and that our team was able to jump in quickly to help after your request was forwarded. Making sure everything is resolved, and confirmed, is always our goal.
We truly appreciate you taking the time to share your experience and are grateful to have you as part of the GoodBuy Gear community 💛
Reply from GoodBuy Gear
Thank you so much! We love being able to offer top brands at prices that make parenting a little more affordable. So glad you snagged a great deal, that’s exactly why we do what we do! 💛
I ordered an open-box Stokke Tripp…
I ordered an open-box Stokke Tripp Trapp High Chair With Baby Set, Natural 2. We were unable to assemble it due to the side pieces being defected (screw holes were placed incorrectly). I submitted a claim and Victoria got back to me and was very helpful. She was able to offer me a partial refund to order the replacement parts or order the parts on their behalf. She provided me updates and a tracking number once she received it. Great experience with GoodBuy Gear! Excellent customer service!
February 19, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re sorry to hear about the issue with the side pieces, but we’re so glad Victoria was able to step in and help make it right.
Providing clear updates and a smooth resolution is always our goal, and it means a lot to hear that you felt supported throughout the process. We truly appreciate your patience and your kind words, and we’re grateful to have you as part of the GoodBuy Gear community! 💛
Shipping issue swiftly resolved
I received a baby item that was packaged in a way that damaged the product. When I contacted the company with my concerns they immediately sent a replacement, and the customer service rep Victoria was exceptionally kind. As a pregnant person I think my situation was handled with a lot of care and consideration. Thank you to all involved in resolving my issue <3
February 23, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this!
We’re so glad we could make it right quickly. Victoria will be especially happy to hear your kind words, taking care of our customers with empathy and urgency is always our priority.
Wishing you all the best during your pregnancy, and thank you for trusting GoodBuy Gear during such a special season!
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Customer Service Is Amazing
I cannot express how much I appreciate this company. I ordered an activity center that was missing parts and was so frustrated. Sent an email and within 1hour the amazing Victoria replied and was trying to get the issue fixed, which she was able to. GoodBuy Gear will be my first stop when purchasing items for my little one.
If you are having issues customer service will make it right.
February 26, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your incredibly kind words! We’re so glad Victoria was able to jump in quickly and get everything resolved for you. Hearing that we’ll be your first stop for future purchases truly means the world to us. We’re always here to make things right and make shopping for your little one easier and more affordable. Thank you for being part of the GoodBuy Gear community!
Buying a travel stroller couldn’t have…
Buying a travel stroller couldn’t have been easier! We got our stroller so quick! I had ordered another piece that we ended up not needing, I reached out to customer support to do a return before we left out of town. They responded almost immediately and helped me get my return sent back that same day my order arrived! We will for sure be ordering from them again!
February 24, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for this amazing review! We’re thrilled to hear your travel stroller arrived so quickly, especially with a trip coming up! And I’m so glad our team was able to jump in right away and help you get that return handled the same day. That kind of smooth experience is exactly what we aim for. We can’t wait to shop with you again. Safe travels and happy strolling!
We decided to purchase the cybex…
We decided to purchase the cybex callisto g 360 in black based on reviews done by tiktok (which is hard to believe do to paid adv)not to mention it was labeled as “barely used,” and let me tell you their inspection team- TOP NOTCH! and their customer service- WONDERFUL COMMUNICATION! I expected nothing but the best before receiving it, and now that I have it in my hands- WOAH!!! the barely used looks like new! no stains, no odors, no scratches, and you know what? at an affordable price! If you speak spanish, what my tt video so you know what I am taking about regarding color and preservation- imashleymontiel.
Loved the experience! I will be definitely buying my soon to be here daughter, her car seat hopefully cybex decides to come out with a new color so I can purchase it through here! Definitely give it a shot, I truly believe you won’t regret it.
February 22, 2026
Unprompted review
Reply from GoodBuy Gear
Wow Ashley, this made our day 🖤 Thank you so much for taking the time to share your experience!
We’re thrilled to hear your Cybex Callisto G 360 arrived looking like new and lived up to (and exceeded!) your expectations. Our inspection team works hard to ensure every item truly reflects the condition listed, so hearing this kind of feedback means everything.
Also, congratulations on your soon-to-arrive baby girl! 🥹 We’d love to help you find the perfect car seat when the time comes!
Thank you again for trusting us and for spreading the word. We’re so grateful to have you as part of the GoodBuy Gear family.
fast shipping and great open box…
fast shipping and great open box products so far.
February 20, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for the kind words! We’re so glad to hear your order arrived quickly and that you’ve been happy with our open box products 🙌 We work hard to make sure our deals truly feel like a win, so this means a lot to our team. We appreciate you being part of the GoodBuy Gear community, and we hope to see you back again soon!
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Stroller arrived broken
Stroller arrived broken and they also would not let me apply a 20% coupon to my order which I received less than 24 hours after placing it. I submitted a claim for the broken stroller and I am waiting for a response…
February 19, 2026
Unprompted review
Reply from GoodBuy Gear
We’re so sorry to hear this, that’s definitely not the experience we want for you. We’d truly love the opportunity to look into both the stroller concern and the coupon question more closely. If you haven’t already, please reach out to us directly at connect@goodbuygear.com with your order number and a few more details, and our team will be happy to assist right away.
We appreciate your patience and look forward to making this right.
I had a wonderful experience with this…
I had a wonderful experience with this store.
I purchased a baby item and everything was perfect — fast delivery and excellent quality. Unfortunately, the product later developed an issue, but the customer service was absolutely outstanding.
The team responded quickly, was incredibly polite and attentive, and stayed in constant communication with me. The replacement process was smooth and completely stress-free. Everything was handled professionally and with genuine care.
This is truly one of the best customer service experiences I’ve had. I will definitely continue shopping here and happily recommend this store to others.
February 20, 2026
Unprompted review
Reply from GoodBuy Gear
Victoria, Wow, thank you so much for this incredibly thoughtful review. It truly means the world to us. While we’re sorry to hear there was an issue, we’re so glad our team was able to step in quickly and make the replacement process smooth and stress-free for you. Providing clear communication, genuine care, and standing behind our Gear-antee™ is always our goal. Hearing that this was one of the best customer service experiences you’ve had is such an honor. Thank you for trusting us and for recommending GoodBuy Gear to others, we’re so grateful to have you as part of our community.
Open box
I bought about 4 things so far, all new but open box and all things have been as described. Happy with all my purchases so far.
February 7, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you for the thoughtful review! We’re so happy to hear everything arrived as described and that you’ve loved your purchases so far. We appreciate your support!
Reply from GoodBuy Gear
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our customer service team. We’re always here if you need anything!
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I recieved a damaged table top when I opened the box.
I bought a Lalo children's table and chair set that was considered an "open box" item. The table top was damaged, and was just kind of let loose in the box, not protected from the shipping process. I understand the concept of "open box", but expect that the product would be shipped properly to not receive damage. The table is still able to be used, but has blemishes on the table top. I would recommend to be careful if buying an open box item, as the shipping process can damage the product if it is not wrapped to prevent damage.
February 6, 2026
Unprompted review
Reply from GoodBuy Gear
We appreciate you sharing this feedback. We are so sorry that your item did not arrive in the condition you were expecting. If you’re open to it, please connect with our team at connect@goodbuygear.com so we can review your order and make this right. Thank you again for your transparency and for shopping with us.
I got the wrong car seat from them…
I got the wrong car seat from them initially, old, but these guys amazing - they sent me the correct one immediately and no need to worry about wrong one, just recycle. thank you
February 1, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your understanding and for giving us the chance to make it right! Mistakes can happen, but we’re always committed to fixing them quickly and making sure you get exactly what you ordered.
We truly appreciate you choosing to shop secondhand and helping keep perfectly good gear out of landfills ♻️ Your support means so much to our small team.
If you ever need anything else, we’re here for you!
Where is my purchaseI would love to write a review about my…
I would love to write a review about my purchase, but I have not received it.
February 8, 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your patience! We’re so happy our team was able to connect with you and get everything sorted. We see that your order was successfully delivered on Tuesday, yay!
We hope you’re loving your new gear already, but please don’t hesitate to reach out if you need anything at all. We’re always here to help.
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