Gophr Reviews 1,605

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 421 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the efficiency and helpfulness of the staff. Customers consistently highlight the excellent delivery service, noting its speed and reliability, with many orders arriving well within the expected timeframe, often within a few hours. The overall service is described as brilliant, with people appreciating the clear communication and the professional attitude of the couriers. However, some people were dissatisfied with customer service, describing it as rude, unhelpful, and slow to respond, particularly when issues arose. A few other people also felt that deliveries occasionally went awry, leading to frustration and a perceived lack of accountability or support from the company.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising the speed and efficiency of deliveries,... See more

Staff

Customers had positive experiences with staff, frequently describing them as polite, professional, and very... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, great, and... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the speed and efficiency of the... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My courier Juan delivered some supplies from Wickes rapid delivery service, which is brilliant. Items came just over 2.5 hours and allowed us to get on with the DIY. Courier was polite, professional... See more

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quick and courteous

The delivery was well within the promised time frame. The goods were exactly as ordered and the driver was most efficient, helpful and polite.

April 13, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi James,

Good to hear it all went smoothly - thank you.

Gophr Team

Rated 5 out of 5 stars

Ciaran Teague was amazing

Ciaran Teague was amazing! Very friendly and helpful. Really appreciated the quick service. I ordered my items at 11:30 and within an hour they were delivered to my address. Ciaran helped carry the heavy pavers to my back garden with no hassle. Brilliant service! thank you :)

April 10, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Nicola,

Glad Ciaran got everything where it needed to be so quickly - thank you!

Gophr Team

Rated 5 out of 5 stars

Bang on time

Bang on time. Helder couldn’t have been more helpful, parking in the red route lay-by with ease, and taking the time and trouble to bring my B&Q garden furniture right into my back garden exactly where I asked. Extremely charming, helpful and personable gentleman.

April 10, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Marilyn,

Sounds like Helder really looked after you - thank you.

Gophr Team

Rated 5 out of 5 stars

Great Courier Service

Charles and George have been extremely helpful today - great couriers, offering a great service. The Gophr team worked quickly to resolve an issue not caused by fault of their own, yet still were happy to support in an efficient way, using their initiative to quickly resolve the issue

April 9, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Aimee,

Charles and George clearly handled that brilliantly - thank you for sharing this.

Gophr Team

Rated 5 out of 5 stars

Brilliant

Brilliant. Really quick service. Turned up with a smile and a happy face even though I could tell it had been a long day. Top bloke top service. Highly recommend

April 8, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Samuel,

Glad he made a good impression - appreciate the recommendation!

Gophr Team

Rated 5 out of 5 stars

Great Service

Had a few deliveries from Shan Khan now. Always on time, very helpful and a really great service.

April 8, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi William,

Good to hear Shan continues to look after you. Thank you.

Gophr Team

Rated 1 out of 5 stars

Been working 6 months done long hours I’m not very happy how you revoke hard old man like always trust person also done extra all time job fighting in traffic to get things on time unfortunately gophr

Been working 6 months done long hours
Under stress from London traffic most job in city of London done extra effort to satisfy the client one mistake late due to electric car won’t charge my phone died to contact the customer, been sacked and revoked with right to apeall one word you are revoked
To be honest they have no feelings harsh company

February 8, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Kaced,

Thank you for sharing your feedback. We know couriers face real challenges out there - traffic, parking, technical issues - and we do take that into account before any decisions are made.

That said, account closures follow a thorough review of performance, including previous warnings and direct contact from our team.

We wish you all the best for the future.

Gophr Team

Rated 5 out of 5 stars

Great service

First time I use this service and it has been great, especially on Easter Sunday! Quick collection and fast delivery, all in perfect order

April 5, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Julia,

Glad we could deliver on Easter Sunday - thank you!

Gophr Team

Rated 5 out of 5 stars

Fantastic Service

Placed order this morning at 10.00 for concrete and Trellis and choose the rapid delivery, it was obviously dearer than the usual £4, but by 12.00 the courier Ali Fuseini arrived and was very friendly and helpful and was happy to place the heavy bags in where needed. Really pleased with the service and highly recommend.

April 4, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Chris,

Glad Ali got everything where it needed to be - cheers for the recommendation!

Gophr Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. A friendly and helpful driver Claudio Simoes who helped lifting my 20 bags of compost from the van into the garden. Went above and beyond, brilliant company

April 3, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Julie,

Sounds like Claudio really went the extra mile - thank you.

Gophr Team

Rated 5 out of 5 stars

Bruno was amazing he was so helpful and…

Bruno was amazing he was so helpful and kind and everything went seamlessly! We really appreciate you. Thankyou!

April 3, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Bruno looked after you so well - thank you!

Gophr Team

Rated 5 out of 5 stars

Fantastic guy,

Fantastic guy,
Order delivered fast and undamaged.
Would highly recommend.

April 3, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Mike,

Appreciate the recommendation - thank you.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service. From ordering to delivery was in under 2 hours. The tracking app was spot on and the driver, Emilio Borges was a very pleasant cheerful and helpful chap.

April 3, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Stephen,

Under 2 hours and a great experience - thanks for this.

Gophr Team

Rated 5 out of 5 stars

Excellent company

Excellent company. Ordered from Wickes and it was delivered within 3 hours. The delivery driver Andriy Korunov was very polite and friendly and was more than happy to unload many bags of sand and stones probably weighing over 200kg!

April 1, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi David,

Sounds like Andriy went above and beyond — glad it all went smoothly. Thank you.

Gophr Team

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