Gophr Reviews 1,603

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 421 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the efficiency and helpfulness of the staff. Customers consistently highlight the excellent delivery service, noting its speed and reliability, with many orders arriving well within the expected timeframe, often within a few hours. The overall service is described as brilliant, with people appreciating the clear communication and the professional attitude of the couriers. However, some people were dissatisfied with customer service, describing it as rude, unhelpful, and slow to respond, particularly when issues arose. A few other people also felt that deliveries occasionally went awry, leading to frustration and a perceived lack of accountability or support from the company.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising the speed and efficiency of deliveries,... See more

Staff

Customers had positive experiences with staff, frequently describing them as polite, professional, and very... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, great, and... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the speed and efficiency of the... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My courier Juan delivered some supplies from Wickes rapid delivery service, which is brilliant. Items came just over 2.5 hours and allowed us to get on with the DIY. Courier was polite, professional... See more

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thomasz was on time and came to my back…

Thomasz was on time and came to my back gate where I wanted the pavers and compost to be delivered.
Thank you Thomasz

March 16, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi June,

Glad Thomasz got everything exactly where you needed it. Thank you.

Gophr Team

Rated 5 out of 5 stars

Great courier

Great courier, super friendly and professional!

March 13, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Lianna,

Friendly and professional — just how we like it. Cheers!

Gophr Team

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service. Ordered and was here within the hour. Good communication and very pleasant guy. Thank you. Highly recommend

March 16, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Karen,

Within the hour — that's what we're here for. Thanks for the recommendation!

Gophr Team

Rated 5 out of 5 stars

The order arrived in a timely manner…

The order arrived in a timely manner and there was no damage on the items, Ulisses made the job easy for me!

March 14, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Ulisses made it easy for you. Cheers for this.

Gophr Team

Rated 1 out of 5 stars

Non delivery

Tried using Had delivery by 19-45 awaiting for an urgent project email me at 19-43 not coming we will deliver between 8-4pm next day

Had to stop the job and rearrange

Unacceptable and wouldnt recommend using by anyone

March 13, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

We're sorry to hear this. Please get in touch with us at ops@gophr.com and we'll look into it straight away.

Gophr Team

Rated 5 out of 5 stars

Brilliant service from Abdul

Brilliant service from Abdul. Delivered to doorstep. Great customer service overall.

Brilliant service from Wickes. Delivered with in 3hrs.

March 12, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Abdul looked after you well. Thank you.

Gophr Team

Rated 5 out of 5 stars

GREAT JOB, not enough time for me to go…

GREAT JOB,not enough time for me to go so ordered the parts online and delivered in no time, GREAT communication and service. Thanks.

March 8, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Lee,

Got it to you when you needed it - that's what we're here for. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Mr Henry Emefo - Great service oriented Person - True customer delight

I had a great experience with this delivery driver from Wicks, Mr Henry Emefo. He was extremely kind, patient, and went out of his way to help an elderly person bring several heavy items safely into the house. Instead of just dropping the delivery at the door,he kindly helped carry everything inside and made sure it was placed in a safe spot. His thoughtfulness and willingness to help really made a difference. Excellent service and a genuinely caring person.

March 6, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Pronoy,

Helping get heavy items inside safely and making sure everything was placed properly - that's the kind of service we want to deliver. Thanks for sharing this.

Gophr Team

Rated 5 out of 5 stars

Very happy with delivery

Very happy with delivery, delivery on time within a3 hour drop to my door, was about an hour, very impressed, even offered to put some inside the door for me as heavy items, delivered with care , would happily use again, thank you.

March 4, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Clare,

Thanks for this - see you next time.

Gophr Team

Rated 5 out of 5 stars

I have no transport today

I have no transport today. Needed to get something delivred urgent. Courier collected from store and delivred to door within thirty minuites. The driver was a very courtious nice guy top marks Eldho.

March 3, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Glyn,

30 minutes when you needed it urgently - that's what we're here for. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Couldn't have asked for better

March 2, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi,

Thanks for the review.

Gophr Team

Rated 5 out of 5 stars

Great delivery

Great delivery, driver was fast and friendly, 5 stars 👍🏻

March 1, 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Manoj,

Good to hear - thank you.

Gophr Team

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