Gorailtravel Reviews 

130
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional patience, knowledge, and helpfulness in planning trips. Reviewers highlight how agents attentively listen to their needs, customize itineraries, and make necessary changes, ensuring a smooth and personalized planning process. The service is often described as efficient, with quick responses and detailed information, including video explanations, which greatly enhance the user experience. Customers express significant excitement and anticipation for their upcoming holidays, often referring to them as dream trips or bucket list experiences. The overall experience is consistently described as excellent, with customers feeling secure and well-supported throughout the planning stages.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and excellent... See more

Holidays

People report positive experiences with holidays, expressing excitement and anticipation for their upcoming... See more

Service

Reviewers mention positive feedback about service, highlighting the attentiveness, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and patience of... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as easy, organized, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shout out to Adam for fantastic customer service! Three rounds of itineraries later (because he is extremely patient) we are seeing so much more of Scotland than we imagined. In addition to accounting... See more

Rated 5 out of 5 stars

Sean just finished finalizing our itinerary for our 50th Wedding Anniversary trip to Ireland. We are thrilled. My husband is hard to impress and even he was wowed with the video and itinerary Sean pu... See more

Rated 5 out of 5 stars

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mo... See more

Rated 5 out of 5 stars

Very helpful and patient as we made several changes until we made our final decission. If our trip is a good as I think it is going to be we will use GOrailtravel to plan all our future trips to Europ... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

130 reviews

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4.9

All reviews

(130)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking my trip to Scotland

Booking my trip to Scotland, Alex was extremely helpful and knowledgeable on where to go. She listened to my list of places I wanted to go and made adjustments as we made small adjustments.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Best Tour Guide Ever

Sean was so helpful and personable. He listened to all my responses and changed the itinerary accordingly. He was great to work with and we got the trip of a lifetime scheduled with ease and confidence. The videos he sent of where we were going were spectacular. We could not have had a better travel guide. He obviously is very knowledgeable. He was able to suggest alternatives and include things and delete them in the itinerary with ease almost instantly. I would recommend working with him to anyone who is considering traveling.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Saved by Joe after different trip canceled

Our Swiss rail trip was canceled by a different company but we already had plane tickets and pre and post reservations. I found GoRailTravel and they were able to put together a wonderful trip itinerary. I worked with Joe, going back and forth, making sure we had everything we needed and wanted. Even with the 9 hr time difference we were able to talk and get everything planned. I am really looking forward to the trip and will write a review after it is over.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Quality Customer Service from people who want to ensure a great travel experience!

Tristen was a great representative for Go Rail Travel. He took the time to understand what we wanted, worked within our timelines for travel while keeping ongoing and timely communication with an 8 hour time difference in our geographical location's. On short notice are trip was organized with all the sights we wanted to see. Thank you for making travel easy.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Joe was the best

Joe was the best. I’ve dealt with travel agents a lot and he connected with us right away. Understood our needs an efficiently came up with a plan. He was punctual in getting the info to us and explaining and answering our questions. Thank you Joe hope to meet you sometime

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

First time with GoRailTravel

This is my first dealings with GoRailTravel and I have been very impressed with our Travel Agent Sean. Sean is very detailed and put together a great plan for us to see Switzerland. He does an outstanding job listening to what the clients want and offering suggestions and ideas that might enhance the trip as well as introduce things we may not have thought of. The video phone conference is a great tool and really gives you a great preview of what your trip will look like. The reviews for this company are very good, and Sean is a great representative. We are very excited as we work to finalize our agenda for this trip.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Peter was very patient and helpful.

Peter was very patient and helpful with planning a trip to Scotland. He suggested areas to see, worked with me on making changes as requested promptly and made time for several phone calls and informative emails. I especially enjoyed the short video he sent detailing the itinerary. Can’t wait to relax on the trains through Scotland and explore the cities, Isle of Skye and highlands!
Sincerely, Diane

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Adam was fabulous to deal with

Adam was fabulous to deal with, very responsive in the time leading up to and during our trip. The itinerary Adam provided was the perfect balance between a schedule and flexibility. His attention to detail was greatly appreciated and he listened to and met the specific needs of our group of four. I would highly recommend booking through Gorailtravel and specifically Adam.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Dream trip to Switzerland

This is the first time we have used a travel service as I have always done the booking myself. We wanted to see a bit of Italy and and travel by train all over Switzerland. I had a very good initial conversation with Sean who walked me through the process he used for trip planning. It would be far easier for me to have the travel booked by a specialist who can handle all of the hotel bookings, rail travel and recommendations and booking for activities we are interested in. Sean listened well and sent our initial itinerary for review and it was absolutely in line with what I had outlined. We reviewed all of the details and then decided we wanted less train travel time and more time at our destinations for hiking, exploring and site seeing. Sean revised our trip based on my input and came up with a great itinerary that we are very excited about. I am confident if we need to make any changes or have additional questions before or during the trip that Sean will be there to answer them.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Joe was absolutely fantastic to work…

Joe was absolutely fantastic to work with in planning our Italy and Greece trip. From the very beginning, he took the time to understand exactly what we wanted—balancing efficiency, comfort, and unforgettable experiences—and turned it into a seamless, well-thought-out itinerary.

He guided us through everything from flights and rail travel to hotel selections and excursions, making what could have been an overwhelming process feel easy and organized. His recommendations were spot-on, especially when it came to optimizing travel routes and avoiding common pitfalls. We especially appreciated his insight on timing, transfers, and how to structure the trip so it flowed naturally without feeling rushed.

Joe was also incredibly responsive and detail-oriented, answering all of our questions and proactively offering suggestions we wouldn’t have thought of on our own. It’s clear he brings both expertise and genuine care to his work.

If you’re planning a multi-destination trip and want someone who can truly elevate the experience, I highly recommend Joe. He made this dream trip come together flawlessly.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Collaborating for a custom adventure

Working with Alex in advance of our trip has been brilliant. She is responsive, detail oriented, and enthusiastic. It is clear she wants us to have the trip we envision -- a custom experience -- and not a one-size-fits all. My conversations with her and imagining great adventures have already brought me joy!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent first time planning an itinerary

Wehave not been to Ireland before and we wanted to see as much of the country as possible in the time we had. Peter at Gorailtours has been so helpful to accomplish this and make suggestions. I gave him some things I had heard about and he put together a trip that we are really looking forward to. He drafted the itinerary and then followed up with phone calls to get my feedback. This made it much easier for me. He was always pleasant and helpful.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

My wife and I were initially hesitant…

My wife and I were initially hesitant about going with Go Rail Tours because of the overall cost. Joe, our advisor was very patient and worked with us to reduce costs without really affecting the overall vacation experience. We reached a more comfortable number and have booked our trip!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and effortless planning!

Planning a family trip to Scotland has gone extremely well with a totally customized tour designed by the GoRailTours advisor. Prices were more economical than our original efforts to piece together an intinerary. Every detail has been handled! Many thanks.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Tristan! We are excited about our adventure.

The initial contact was made with Peter and after finally deciding exactly what we wanted out of our 25th Wedding Anniversary trip to Ireland and Scotland, we secured an appointment and itinerary with Gorailtours. Tristan was the main agent that helped create and make changes to the itinerary based on where we wanted to visit and when. Tristan was very personable and helpful through the whole process which happened very quickly. He was able to get us the trip we wanted and we place the deposit. We are waiting on the next stage of the process with the reservation team. But so far this has been a great experience. Thanks Tristan!

April 17, 2026
Unprompted review

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