Gorailtravel Reviews 

130
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional patience, knowledge, and helpfulness in planning trips. Reviewers highlight how agents attentively listen to their needs, customize itineraries, and make necessary changes, ensuring a smooth and personalized planning process. The service is often described as efficient, with quick responses and detailed information, including video explanations, which greatly enhance the user experience. Customers express significant excitement and anticipation for their upcoming holidays, often referring to them as dream trips or bucket list experiences. The overall experience is consistently described as excellent, with customers feeling secure and well-supported throughout the planning stages.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and excellent... See more

Holidays

People report positive experiences with holidays, expressing excitement and anticipation for their upcoming... See more

Service

Reviewers mention positive feedback about service, highlighting the attentiveness, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and patience of... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as easy, organized, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shout out to Adam for fantastic customer service! Three rounds of itineraries later (because he is extremely patient) we are seeing so much more of Scotland than we imagined. In addition to accounting... See more

Rated 5 out of 5 stars

Sean just finished finalizing our itinerary for our 50th Wedding Anniversary trip to Ireland. We are thrilled. My husband is hard to impress and even he was wowed with the video and itinerary Sean pu... See more

Rated 5 out of 5 stars

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mo... See more

Rated 5 out of 5 stars

Very helpful and patient as we made several changes until we made our final decission. If our trip is a good as I think it is going to be we will use GOrailtravel to plan all our future trips to Europ... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

130 reviews

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4.9

All reviews

(130)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Off to a good start!

We’ve only begun our journey with booking. However, Joe has been amazing. We provided info on our interests and abilities and he set us up with what looks like an amazing trip. He also ensured our booking didn’t get forgotten on our end with regular, helpful check-ins. My ADHD brain really appreciated the assist!

We are all looking forward to our Scotland adventure!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Happy 1st time customer

This is our first time working with Gorailtravel and Joe to create our itinerary for Switzerland this fall/winter. We chose Gorailtravel as our provider after comparing their reviews to similar providers and couldn't be happier. Our dates were flexible so we made multiple adjustments to the original itinerary and Joe was a great advisor to us on timing, hotel choices etc and got the new itineraries to us quickly. Now that we are confirmed we can't wait for our trip to begin with the continued support from Joe!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

We have been looking at rail trips in Scotland

We have been looking at rail trips in Scotland and planning for next year. Sean was able to help us narrow exactly what it is that we want, and to recommend events and places of which we might never had thought.. He was very professional, and fun to deal with. We were very impressed, and would recommend him to anyone looking for travel advice.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very attentive and patient customer service

What I first contacted GoRail, they responded right away. In fact, they responded so quickly I wasn't quite ready to discuss the trip with them. They followed up daily, and when I finally had the details I wanted for the trip, I worked with Joe. Joe was great! Professional, attentive, and very patient with our myriad of questions and itinerary changes. He was very reassuring regarding any unforeseen travel glitches that we might have and explained clearly the refund and rebooking policies. Excellent customer service even with the time zone difference. Also, when he was out of the office, his colleague Adam followed up to make sure plans were moving forward smoothly. We haven't taken the trip yet, but if the smoothness and professionalism of the travel planning is any indication, the trip should be fabulous.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

RailTours - Ask for Adam

Have been working with Adam and he has made himself available based on my schedule and has been very helpful! We have had to make some changes and everything has been seemless!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Trip to Scotland

We are planning a trip to Scotland and Peter has been so helpful and understanding. He is very knowledgeable and heard our wants and needs for this trip and planned our itinerary so that we get the most out of this trip. Thank you Peter for your time, patience and kindness.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

50th Wedding Anniversary Trip

Sean just finished finalizing our itinerary for our 50th Wedding Anniversary trip to Ireland. We are thrilled. My husband is hard to impress and even he was wowed with the video and itinerary Sean put together in minimum time. He treated us like family and seemed to know just what we wanted, knowing we are inexperienced travelers. Thank you for taking care of so many of our worries! We are so excited!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Sean was very professional and…

Sean was very professional and responsive, and provided valuable guidance when planning our trip to Ireland. He answered all questions snd made the process easy.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking for an exciting trip

Alex has been a fantastic support and advisor for my first visit to Scotland. She listened to my goals and interests for this trip and made a plan tailored just for me. I am so excited for this trip and cannot wait to share pictures with my friends and family after!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Ease of access to information needed

Ease of access to information needed! It was laid out in simple and easy to follow format! Peter, went through the details and made sure we were all on the same page! Great service and very courteous!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Peter was AMAZING

Peter was amazing. From day 1 of his contact with us thru the day we finalized and booked our travel, Peter patiently and expertly listened, worked with us, and made changes and scheduling adjustments to make the trip easy for us (four retired elderly folks traveling). He understood our limits and setup excursions and guided tours that would match our abilities.

We are excited about the trip and am sure Peter and GoRail Travels will be part of some of our future vacations.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Joe was very efficient in reaching out…

Joe was very efficient in reaching out to prepare an itinerary for us when previous travel plans were disrupted. Joe made great suggestions and provided hassle free booking experience. Look forward to our trip this summer. Thanks Joe
Deb S

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

A new adventure awaits!

We are so excited to be trying out a new type of travel - by rail. Joe has put together a very interesting agenda for our upcoming August trip - accommodating our prior travel commitments, event changes, dates and answering our list of pre-trip questions. Thoroughly professional!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Alex was an absolute pleasure to work…

Alex was an absolute pleasure to work with. She listened to what was important to us, changed the few things we wanted and put together a fantastic itinerary for our trip! This is our first time going to Scotland and we are so excited to see everything we wanted to!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

We booked our Scottish holiday with…

We booked our Scottish holiday with Tristan, what I really liked was that he got us an itinerary very quickly and then followed up with video calls. He made any adjustments we wanted and answered all our questions quickly. Following up and changing what we needed is very useful for a procrastinator like me. Thank you Tristan :) Kim and Craig

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

We dealt with Sean

We dealt with Sean. He was amazing to putting our trip together. We had 2 video calls with him and multiple texts.
He made several changes after each call. Talking to him was like talking to a friend. Lots of storytelling. I would highly recommend him. He made the booking process so easy.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Peter at GOrailtravel was very helpful

Peter was very attentive and productive with helping us plan our GO rail travel trip to Scotland in September 2026. He modified the itinerary to make sure we would see all the areas we were interested in and worked with us on making changes as requested promptly. He always called on time to discuss the rail trip with informative and detailed emails as a follow-up. He included a great video describing the entire itinerary with a personal commentary and was able to answer all our questions. We are really looking forward to our rail trip to Scotland this Fall. Thanks Peter!

May 20, 2026
Unprompted review

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