Gorailtravel Reviews 

130
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional patience, knowledge, and helpfulness in planning trips. Reviewers highlight how agents attentively listen to their needs, customize itineraries, and make necessary changes, ensuring a smooth and personalized planning process. The service is often described as efficient, with quick responses and detailed information, including video explanations, which greatly enhance the user experience. Customers express significant excitement and anticipation for their upcoming holidays, often referring to them as dream trips or bucket list experiences. The overall experience is consistently described as excellent, with customers feeling secure and well-supported throughout the planning stages.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and excellent... See more

Holidays

People report positive experiences with holidays, expressing excitement and anticipation for their upcoming... See more

Service

Reviewers mention positive feedback about service, highlighting the attentiveness, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and patience of... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as easy, organized, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shout out to Adam for fantastic customer service! Three rounds of itineraries later (because he is extremely patient) we are seeing so much more of Scotland than we imagined. In addition to accounting... See more

Rated 5 out of 5 stars

Sean just finished finalizing our itinerary for our 50th Wedding Anniversary trip to Ireland. We are thrilled. My husband is hard to impress and even he was wowed with the video and itinerary Sean pu... See more

Rated 5 out of 5 stars

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mo... See more

Rated 5 out of 5 stars

Very helpful and patient as we made several changes until we made our final decission. If our trip is a good as I think it is going to be we will use GOrailtravel to plan all our future trips to Europ... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

130 reviews

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4.9

All reviews

(130)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

We are planning a group trip to…

We are planning a group trip to Scotland and Adam has been phenomenal. Working out information, itineraries and details for such a large group has been streamlined, friendly and fantastic! We can't wait for the next stage!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

GoRailTours - ADAM is your man!

Adam was my advisor from GoRailTours, and he was fabulous. I started somewhat broad with my ask for a 6 day trip around Scotland. He quickly sent me the itinerary and asked for a follow up call. I asked again for another itinerary after reviewing all the various samples off the website. When we got on our initial call we planned something even different. He listened to me about doing to many day tours vs either small guided or self tours. He built another itinerary that i probably will go with. When we had our 2nd call to finalize, i made a few more tweaks and plan to confirm which one before the weekend. I appreciated his patience and his guidance on what would be a must see vs not to have an enjoyable vacation vs a crammed packed one. If you enjoy working with an efficient, knowledgeable, patient person who will work tirelessly for you, then Adam is who you should ask for! Can't wait to do this amazing Scotland tour with my daughter that Adam helped create, memories will be made!
Stephanie Pearland TX USA

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Peter is the best !!

Peter was amazing in stetting up a tour for us to meet our wants and keep it with in budget. He was so prompt in responding to my emails and called when he said he would even with a 6 hour time difference. Looking forward to touring Ireland in the fall.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

An Unforgettable Scottish Rail Adventure – Perfectly Planned

I recently worked with Peter to plan my Scottish Rail, Castle and Distillery Tour (September 8–16, 2026), and I could not be more pleased with the experience.

From the very beginning, Peter took the time to truly understand my interests — scenic rail journeys, historic castles, and immersive whisky experiences — and thoughtfully refined the itinerary to align perfectly with what I wanted. Together we crafted an incredible journey that includes Edinburgh’s Royal Mile and underground ghost tour, Stirling Castle, Inverness and Loch Ness, the Jacobite Steam Train through the Highlands, Glen Affric, Culloden, Speyside whisky touring, and a wonderful Wde Whisky tasting experience in Edinburgh.

Peter was always friendly, engaging, responsive, and genuinely invested in making this trip exceptional. He answered every question thoroughly and helped fine-tune the details — from hotel selections like Motel One Edinburgh-Royal and Craigmonie Hotel in Inverness, to rail passes and guided experiences — ensuring the entire journey flows seamlessly.

What stood out most was how collaborative the process felt. Peter made adjustments with ease and offered thoughtful suggestions while always respecting my preferences and budget considerations.

If you’re considering a rail-based tour through Scotland, I highly recommend working with Peter. His expertise, attention to detail, and personable approach truly elevate the planning experience and give you confidence that your trip will be unforgettable.

I am beyond excited for this adventure — and grateful to Peter for helping bring it to life!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

This is exactly what we were looking…

This is exactly what we were looking for. Someone to turn our wants into an itinerary that works with our previously planned Red Stag hunt near Inverness. Adam was able to have our tour reach all the highlights and end tour right where hunt picks up. Perfect! Really looking forward to this adventure

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

We are planning a trip to Scotland in…

We are planning a trip to Scotland in September 2026. There are 3 of us - myself, my husband and a friend. We were originally going to plan the trip ourselves, rent a car and do all of our own planning and booking. My husband saw the Go Rail Tours website information and we decided to contact them to get some information. I had a bit of difficulty at first with connecting with someone but as soon as I made contact with Peter it has been wonderful. Peter has been excellent at listening to what we want to experience from this trip. He has been extremely patient as we have made adjustments to suit our needs and our budget. He has explained things in good detail and I’m confident that if we need to make any changes/adjustments down the road that he will work with us to make this trip an amazing experience for us all.
Peter also went out of his way to chat during his weekend to adjust some things on our itinerary. When I confirmed the trip with Peter he genuinely sounded excited and happy for us.
We are all very excited about our upcoming trip to Scotland.
Thank You Peter!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

10 Star Rating for a Superior Customer Service Experience!

I recently worked with Adam to explore our options for consideration of booking a train tour with Gorailtours.com, and I couldn’t be more impressed with the level of service I received. From the very first inquiry, Adam was attentive, knowledgeable, and genuinely invested in finding the perfect itinerary for my husband and me. Adam even went as far as to provide services and follow-up with us after hours and over the weekend. Hats off to Adam as he represents Gorailtours.com and not only provides excellent customer service. His diligence and commitment to his job and clients provides for an awesome customer experience. Thanks Adam, for a job well done!! :-)

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Right from first contact Peter was…

Right from first contact Peter was extremely helpful by listening to what I wanted to see and do in Scotland. He came upwith a perfect plan and explained it all in detail.
Loved the map and detailed itinerary. Can’t wait to go

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Responsive Agent

Peter has been great at adapting a trip agenda to my desires. He works quickly and always seems to be available to suit my schedule. I've enjoyed working with him.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I loved working with Peter

I loved working with Peter - he was knowledgeable and extremely patient as he helped me create my dream trip to Scotland-can't wait to go!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Adam Smith has been awesome!

I am in the planning stage of my dream trip to Wales and Scotland and Adam Smith with GoRailTours has been fantastic. He sent me a great itinerary, fully explained all the details and costs, and even made a very helpful video pairing a map with pictures of the areas and attractions as he walked us through the trip. He hopped on multiple calls to answer all my questions and make adjustments to ensure we LOVE our experience.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Adam at Gorailtours was a…

Working with Adam at Gorailtours was a wonderful experience. Adam took great delight in helping up plan a "Bucket List" tour in the Scottish Highlands. Adam was truly excited we were excited about the choices he proposes. Will certainly recommend Adam and Gorailtours to friends and family!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great personalized service!

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mostly self-directed. He helped us design a trip that hit all the places we really wanted to go, plus recommended other activities we wouldn't have known about. He was very patient with all our changes and questions and provided more than enough detailed information for us to make decisions.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Adam did a great job of putting…

Adam did a great job of putting together a couple of itineraries for us. Our plans are on hold for now but we will reach out for more info when we are more definite about doing the trip. Thanks Adam!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Peter was brilliant at helping us pull…

Peter was brilliant at helping us pull our trip together. We were specific about just going to Dublin, Dingle and Galway and he pulled together a great itinerary for us. Very patient and with some great pub and activity recommendations.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Adam Rocks

Adam did so amazing with us and booking the trip of our dreams 🙏🏼 thank you so much man! We can’t wait 😌

January 22, 2026
Unprompted review

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