GoSimpleTax Reviews 

2,830
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy, simple, and straightforward, praising its intuitive design which simplifies the tax return process, especially for non-residents. People frequently highlight the excellent customer service, noting the team's patience, politeness, and quick, helpful responses. However, some people were dissatisfied with the website's interface, suggesting it could be more modern and clearer, citing confusing dropdown boxes and navigation difficulties. A few also noted occasional system glitches or slow performance, and some felt there was insufficient upfront guidance on complex topics.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, often describing it as easy, simple, and... See more

Website

Users describe ambiguous interactions with the website, with some finding it incredibly easy to use and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt, helpful, and... See more

Service

Clients share positive opinions on service, with many reviewers praising its ease of use and effectiveness... See more

Response time

People report positive experiences with response times, appreciating the prompt and helpful support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,830)

384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and quick

Easy and quick

April 18, 2026
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Reply from GoSimpleTax

Thank you for the review Lea, pleased you found it easy to use.

Rated 5 out of 5 stars

A great bit of software…

This is such a great bit of software for a small business owner like me. It made the process of submitting my tax return so easy and straight-forward, taking all the stress out of an essential part of running your own business.
It has saved me hundreds of pounds in unnecessary accounting fees.

December 1, 2025
Unprompted review
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Reply from GoSimpleTax

Thanks for the knd review Carl, and we're pleased you found the software so useful and easy to use.

Rated 1 out of 5 stars

No Refund on Cancellation

I have used them for three years and they are easy to use. This year I no longer need them and cancelled the service after seeing a payment of $161 go out of my account. Apparently, even though I will not be using the service this tax year they won't refund me because I was on the autopay option. What a joke!
Be VERY CAREFUL when you chose this company. DONT do anything on autopay. They will take your money and not care.

April 14, 2026
Unprompted review
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Reply from GoSimpleTax

Thank you for the review and sorry that your experience wasn't ideal. By the time any funds are drawn, there have typically been at least two emails advising that this is about to happen, giving you the opportunity to cancel it.

Rated 1 out of 5 stars

UK non-resident filing CGT of UK resident rental property

As UK non-resident, I found GoSimpleTax is very easy to use to file UK income and UK residential property rental income. However, I found that to file UK non-resident SA108 CGT of UK residential rental property with GoSimpleTax is very confusing. I spent many hours via their online e-mail tax support to file UK NRCGT. I also found that HMRC gov.uk notes on NRCGT are cryptic and equally confusing related to SA108 form boxes 52.1 through 52.5, specifically if your NRCGT is negative. My recommendation is that GoSimpleTax should provide their support via telephone appointment or online screen sharing if the issue is not resolved after multiple e-mails. In addition, GoSimpleTax should assign a same person to respond to e-Mail tax query rather then different person for a same e-mail query.

April 22, 2026
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Reply from GoSimpleTax

Hello and thank you for your review. We do not offer tax advice, we provide software to assist you in filing your return to HMRC that is fully compliant with legislation and HMRC requirements. Unfortunately, UK tax is excessively complex.

Rated 4 out of 5 stars

As usual good value

As usual, easy to use and good values for money.
Validation was new this year and I did have difficulties uploading my passport.

April 21, 2026
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Reply from GoSimpleTax

Thanks for the review Mr Turner and pleased you found the software easy to use. The validation is a relatively new thing, and is part of the ongoing battle against money laundering that governments the world over are fighting.

Rated 5 out of 5 stars

Successful submission of Tax Return!

Successful submission Tax Return!.
I’m not terribly computer literate for this day and age, but the Coco AI and human staff online chat were most helpful in my making the transition to MTD, and I thus was successful in submitting my tax return today with all my figures correctly appearing. I look forward to continuing with GoSimpleTax and Coconut for future HMRC submissions. Thoroughly recommend!

April 16, 2026
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Reply from GoSimpleTax

Thank you for your kind review Gabriel and happy that the support team and Coco were able to assist you so well.

Rated 5 out of 5 stars

Instant functional expert advice

Process, Follow up and suggested Amendment process system in an effort to correct period date errors, bringing the submission inline with factory with in the actual year in question is excellent

April 14, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Brian, and pleased we could help you.

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Definitely made digital tax simple!

April 14, 2026
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Reply from GoSimpleTax

thank you for your review Angela, glad we could make it simple for you.

Rated 5 out of 5 stars

First Time User

Simple, understandable and effective Self Assessment Tax submission Solution

April 7, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review William and pleased the software was simple to use.

Rated 4 out of 5 stars

Very simple to use and on the whole…

Very simple to use and on the whole clear guidance. Some more help needed for sole traders. GoSimpleTax said no errors found but still got bounced back from HMRC and took some time to work it out

April 7, 2026
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Reply from GoSimpleTax

Thanks for the review Mark

Rated 4 out of 5 stars

I have have had a rolling subscription…

I have a rolling subscription and was encountering problems, however, it was sorted the day I posted my review after waiting 4/5 days....so my update is....
I give 4 stars now and not five, as your sight seemed to have a lot of glitches this year. Also, any help emails I sent took days before they were acknowledged. I'd never had that type of delay before, and it was quite stressing. My tax return has now been submitted.

I'd like to add, I was pleased when I pressed compleat, and a warning came up to tell me something wasn't right with my tax return. When I checked, I'd ticked a wrong box. So, thank you.

I will be renewing my subscription next year, as this was the first year I've ever encountered these problems. Best regards.

April 14, 2026
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Reply from GoSimpleTax

Hello Lisa, i understand this matter has now been dealt with. Please let me know if not. Thanks

Rated 5 out of 5 stars

Straight forward to use.

The front page summary showing all the SA forms so one can select the correct forms.

Please note the SA tabs on the left when they are highlighted in red, this means there is missing information.

April 14, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Steven and pleased you found the software useful.

Rated 5 out of 5 stars

Good Simple Tax Submission Services

I have been using GoSimpleTax services to submit my tax return from last 3 years now. It’s easy to use, no clusters, easy layout and clear with figures updating immediately.

The only negative side is the cost have gone up. Well at least I find it more. To get it half price, you have to Which? Member.

January 7, 2026
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Reply from GoSimpleTax

Thank you for your review Rakesh and we're happy you find it easy to use.

Rated 4 out of 5 stars

Easy to use but needs to remind the…

Easy to use but needs to remind the team to transfer previous years to current year. The transfer should be automatic

April 12, 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Marc and we're pleased you found the software easy to use. There is the ability to bring forward previous years data as explained in this help article - https://support.gosimpletax.com/portal/en/kb/articles/can-i-copy-my-last-years-information-into-the-current-return - we don't make it automatic as some users may wish to bring forward data from earlier years than the previous year.

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