GoSimpleTax Reviews 

2,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the software easy to use and straightforward, simplifying the often-complex process of tax submission. Many appreciate the intuitive user experience and the efficiency it brings, especially for non-residents or those with varied income sources. The customer service is frequently praised for being helpful, patient, and providing quick responses to inquiries. However, some customers also noted that the website interface could be more modern or sometimes presented difficulties in navigation. A few other people also felt that dropdown boxes were unclear, or they experienced occasional display glitches and software problems. Additionally, some reviewers reported issues with customer support not fully understanding their messages or providing limited assistance for beginners.

What people talk about most

User experience

Reviewers express high satisfaction with the user experience, often describing the software as very... See more

Website

Customers consistently note ambiguous experiences with the website, with many finding it easy to use,... See more

Service

Consumers find the service to be positive, with many praising its ease of use for tax returns and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, helpful, and patient... See more

Response time

People report positive experiences with response time, often highlighting prompt and clear replies to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time doing a self assessment. I was recommended go simple tax by my partner who used it previously for his property income. I thought I’d need loads of guidance as my income and expenses weren’t... See more

Company replied

Rated 5 out of 5 stars

I have been using the GoSimpleTax app for a couple of years now. They cut to the chase and present me with easy to follow steps to complete my return. As a retired person little changes so it is a cas... See more

Company replied

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,833)

387 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy to use

Very easy to use, and any queries are always answered promptly and efficiently. Staff are friendly and knowledgeable.

May 7, 2026
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Reply from GoSimpleTax

Thank you for your review Anna, and we're pleased you found the support team helpful.

Rated 5 out of 5 stars

I needed to use the software for FIG

I needed to use the software in order to claim tax relief under the FIG regime. First time user. I was able to complete and submit the return with relative ease. I made a few errors which were flagged by HMRC. I needed to use AI to have the errors explained in simple language. Accepted by HMRC on third try.

May 12, 2026
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Reply from GoSimpleTax

Thanks for your reply John and pleased you found the software easy to use.

Rated 4 out of 5 stars

It was easy to use and was very helpful…

It was easy to use and was very helpful overall. Brilliant that I was able to send it to HMRC via the system. The reason I gave 4 stars was because there was a lack of helpful promts to explain various questions on the forms

May 11, 2026
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Reply from GoSimpleTax

Thanks for your review John and pleased you found the software helpful. I will pass you other comments on to the team.

Rated 5 out of 5 stars

I have real difficulty with technology…

I have real difficulty with technology and on numerous occasions I have had to contact the Go Simple staff for assistance. The help was invaluable and I couldn't have completed my self assessment form without their assistance.

May 11, 2026
Unprompted review
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Reply from GoSimpleTax

Thank you for your review and pleased the team were able to assist you.

Rated 5 out of 5 stars

Well designed tool for creating your…

Well designed tool for creating your tax returns. Helpful hints as you go. The glitch in the final submission process to HMRC has been fixed and the whole process was very smooth this year.

May 8, 2026
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Reply from GoSimpleTax

Thanks for the kind review Sandra, and we're pleased the software has worked well for you.

Rated 5 out of 5 stars

Really good

I use simple tax every year for a partnership and 3 self assessments. It’s so easy to use and reliable. Love it, well worth the money to avoid the stress!

May 8, 2026
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Reply from GoSimpleTax

Thank you for your review Claire, pleased you find it so easy to use and helps you avoid the stress associated with tax returns.

Rated 1 out of 5 stars

Slow as molasses in winter

In prior years the filing was quick and straightforward. GST seems to have changed everything and is now running things on a Commodore-64 computer. It kept losing data that I had entered; there was no consistency between my process and that for my wife; and it continually said it was waiting for a response from a website (often shown as TikTok or Facebook!) when, in fact, I had to scroll to the top of the page and click on another button (with no helpful prompt from GST). What took around 15 minutes in prior years took well over an hour this year, and I am not entirely convinced that what they have filed is going to be complete and correct.

May 3, 2026
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Reply from GoSimpleTax

Hello Andrew and thank you for your review. Sorry you did not have an ideal experience. Did you contact the support team about these problems, as they can usually assist with these matters?

Rated 5 out of 5 stars

As simple to use as possible

As simple as it is possible to make a submission to HMRC. All the help file links appear when you need them. Instructions are provided for all the information and where to find it. Overall a very easy program to follow

May 1, 2026
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Reply from GoSimpleTax

Thank you for your review Nick, glad you got all the help you needed and it was easy to use for you.

Rated 4 out of 5 stars

It works pretty well.

It works pretty well. Property insurance crops up twice, however - a bit odd. Perhaps support could contact me please.

April 30, 2026
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Reply from GoSimpleTax

Thank you for your review. Did you contact support about the property insurance thing? They would be able to explain why this happened.

Rated 5 out of 5 stars

Its just makes the tax submission…

Its just makes the tax submission process so much easier , especially as you can use last years tax submission as a basis . It now only took me 30 minutes from start to finish !

April 30, 2026
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Reply from GoSimpleTax

Thanks for your review - great to hear you are getting your tax return submission down to 30 mins!

Rated 1 out of 5 stars

Insane pricing 85.98 UKP for simple tax return

Insane pricing 85.98 UKP, and an unintuitive system, no AI, no suggestions on how to save tax, which it is advertised as doing. No easier than a paper return. The system is very slow online.

April 29, 2026
Unprompted review
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Reply from GoSimpleTax

Thanks for your review and sorry your experience wasn't ideal. Did you contact the support team for assistance at support@gosimpletax.com - they respond quickly and get typically great ratings from other customers?

Rated 5 out of 5 stars

I have used GoSimple Tax for the last 9…

I have used GoSimple Tax for the last 9 yaers, simple to use, remembers what I need each year. Only needed support once which timely and helpfull.

April 30, 2026
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Reply from GoSimpleTax

Thanks for your review Russell and pleased it's been so useful to you for so long.

Rated 2 out of 5 stars

May be good for some, but not all. Glitches can happen.

1. The major problem was a software glitch, which took several days to correct sufficiently to allow submission to HMRC. The internal gosimpletax SA302 still showed the error, however.
2. Dropdown boxes aim to make completion simple, but do not make clear exactly what is being written on the form, so filling is uncertain.
3. I have cancelled my subscription for time and work lost and trust that Gosimpletax will honour the difficulties caused by not charging me the full one-time use price. I will reclaim it, if they do.

April 29, 2026
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Reply from GoSimpleTax

Thank you for your review and apologies your experience was less than ideal.

Rated 5 out of 5 stars

Great Service

Every year I forget the format, and every year Louise & Zak patiently guide me through what is, actually, a very simple process

April 29, 2026
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Reply from GoSimpleTax

Thank you for your review John, and pleased that the support team are able to assist you.

Rated 5 out of 5 stars

Simple and Easy

Simple and Easy

April 27, 2026
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Reply from GoSimpleTax

Thanks for your review and happy you found the software easy to use.

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