Gothic Mania Reviews 290

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the unique and stylish designs, often receiving compliments when wearing the clothes. Reviewers frequently highlight the high quality of the products, finding them comfortable and well-made. The ordering process is often described as easy, with items arriving promptly and well-packaged. However, some people were dissatisfied with the product quality, noting that items received were often different from what was pictured online, with thinner fabric or incorrect sizing. There are also significant concerns regarding the return policy, with many customers reporting difficulties in returning items or receiving refunds, especially when items need to be sent back to China. Some reviewers experienced issues with orders, such as receiving wrong items, incorrect sizes, or long delivery times.

What people talk about most

Product

People report ambiguous experiences with product quality and accuracy, with many reviewers expressing... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising the unique, high-quality,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Return policy

Users describe negative interactions with return policies, often finding that returning items is impractical... See more

Website

Reviewers highlight negative aspects of the website, with many expressing dissatisfaction with its legitimacy... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 2 items was happy with the jacket received but when the sweater eventually arrived it was a tiny package made from noticably thinner fabric than pictured. I've written numerous times to the... See more

Rated 2 out of 5 stars

Poor quality (fast fashion-like) clothes, in my case the item arrived defected too, i tried to contact the support team and they kept me waiting forever. Never had a refund

Rated 5 out of 5 stars

I just love shopping at this place, I could easily spend all my savings here! I've looked at other alternative clothing shops but GothicMania's designs are more wearable. I've purchased a few items re... See more

Rated 5 out of 5 stars

The best one ever ❤️❤️❤️Incredibly high-quality, comfortable and stylish sweater! Different from all others! As a person who feels different from the norm, this was perfect for me! It was love at firs... See more


Company details

  1. Clothing Store

Written by the company

At Gothic Mania, we are proud to offer a curated collection of gothic fashion that resonates with the dark, alternative aesthetic. Our brand is built for individuals who embrace boldness and self-expression through unique clothing and accessories. From intricately designed corsets to striking outerwear and detailed jewelry, every piece in our store is selected for its ability to stand out. We are dedicated to creating a space where gothic style meets quality, offering our customers items that are as durable as they are visually stunning.


Contact info

3.2

Average

TrustScore 3 out of 5

290 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I've purchased several items recently

I've purchased several items over the past few months and all have been exceptional quality, really unique and stylish (I always receive compliments when wearing them), and true to size. Once I needed to exchange an item and the process was completely hassle-free. I highly recommend GothicMania!

May 3, 2025
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Rated 5 out of 5 stars

Fantastic first purchase

It was my first order and it was a fantastic experience! The package arrived very quickly and the item is perfect! So beautiful and well-made, really high quality 🥰🥰🥰 I'll definitely shop here more often ✨

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a $35 dress at the beginning…

I ordered a $35 dress at the beginning of May, but apparently the size and style I wanted was not available so they contacted me and told me I could choose another item up to a $50 value because of the inconvenience, which was great. Now it is almost mid June and it’s just been back and forth emails with them giving me the runaround. I’ve asked for a refund if the dress has not yet shipped. When Zi try tracking it, it says “processing order”. I’m trying to be patient because it’s a small business but this is getting ridiculous. All I want is to be refunded but I feel like they’re trying to pull a fast one

June 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely love it

Absolutely love it, the clothes from Gothicmania are very well made and the shipping to Poland is fast.

June 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst customer service experience ever

I’d give less than a star if i could.

I made a mistake on the shipping address (completely on me), but I contacted support within the hour to request a change or to cancel the order. They claim “7 days a week support”, so it shouldn’t be a problem. My first email and follow ups were all marked URGENT in the subject line. They didn’t respond for two days.

When they finally replied, they said the order had already shipped even though as of now, I still haven’t received a shipment confirmation. Even the tracking link still says « ready for processing ». When i said that it was highly unprofessional and that I still expected them to fix it, they just said it was done and they couldn’t do anything. When I requested a refund, they simply ghosted.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Psychedelic Plants Blanket

I absolutely adored this beanie when I first spotted it on the website. I patiently waited two months for it to return to stock, and it definitely lived up to expectations! I truly love it! The quality is excellent and the design is perfect for the price 🖤

April 25, 2025
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Rated 5 out of 5 stars

Just what I was looking for

After searching everywhere for something I felt comfortable in for an upcoming event, I finally found this perfect hooded dress at gothicmania. The delivery was super fast and the quality exceeded my expectations. I paired it with some chunky boots and got so many compliments! Will definitely shop here again.

April 3, 2025
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