Goth N Rock Reviews 1,182

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the delivery service, noting that items arrive on time and in good condition. Some people are pleased with the products, finding them to be of good quality, comfortable, and stylish, with some mentioning that items fit well and are durable. However, some people were dissatisfied with the return policy, citing difficulties with the return process, unexpected costs for returning items to China, and issues with restocking fees. There are also mixed opinions regarding product quality and what is received versus what is advertised, with some customers reporting that items did not match descriptions or photos, were made of different materials than expected, or had poor finishes and incorrect sizing. The order process also generated some frustration, with reports of long delivery times, items not being shipped, and a lack of communication from customer service regarding order issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. Many reviewers express significant... See more

Quality

Consumers find quality to be ambiguous. Many reviewers express significant disappointment, citing poor... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive... See more

Delivery service

Reviewers mention positive feedback about delivery service, with some customers praising super fast shipping,... See more

Return policy

Customers consistently express significant dissatisfaction with the return policy. Many reviewers report that... See more

Based on these reviews

Rated 3 out of 5 stars

I have today recieved my package at last. Looks like they sent me a replacement which I'm delighted with. I could have been saved from all the heartache if they had shown they would help me, a... See more

Rated 3 out of 5 stars

I ordered a coat. Took so long to receive. Didn't get it in time for what I needed it for. But with that being said, I finally did get it. Love the coat. Good quality. Stylish looking. Will I orde... See more

Rated 2 out of 5 stars

Shipping and delivery time went perfect. When they arrived though, it wasn't quite the fabric i expected. it should've been normal jeans but they came from china. The quality sank but in the store pic... See more

Rated 2 out of 5 stars

The item arrived and wasn’t what I expected based on the photo but quality seemed fine. I contacted them for a refund, received one reply and have been ghosted ever since. The customer service is non-... See more


Company details

  1. Clothing Store

Written by the company

At Goth N' Rock, we are passionate about offering bold, alternative fashion for both men and women. Our collections feature a wide array of gothic and rock-inspired clothing, from jackets and dresses to footwear and accessories, including chokers, rings, and bags. Each item is carefully curated to represent edgy, rebellious styles that allow individuals to express their unique personalities. We also frequently offer sales, making our distinctive apparel accessible to everyone who wants to embrace their dark aesthetic.


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible

Horrible , I purchased a leather jacket for $59 plus i paid $25 for express shipping . Now the jacket looks nothing like the picture they advertise i could tell it was going to be cheap material when I felt how light the package was and then i ordered on march 6th and didnt receive the jacket until march 23rd , SCAM I WANNA CURSE SO BAD but ladies please don’t buy anything from them

March 23, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

NEVER ORDER FROM THIS SHOP ITS A SCAM

NEVER ORDER FROM THIS SHOP ITS A SCAM - they send you completely wrong items / nothing like described , refuse to refund you unless you PAY yourself to send it back first , awful customer service and crap quality and WRONG clothing sent

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Clean and Versatile

Simple design but executed perfectly. The details are subtle yet sharp, making it easy to pair with almost anything in my wardrobe.

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

No payment or replies after return the goods

The product were not the quality what I expected (I thought it was an American company, but apparently they operate from China). Returning the goods costs me more the € 30 plus handling cost of Goth n'Rock of 8 dollar. I had to sent a proof that I sent the goods, which I did. They never reacted anymore. No money back, no replies on my email. It's a scam.

January 29, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

horrible!

Waited ages for delivery and when it arrived I was very disappointed. One item looked nothing like the picture and was very big despite being a 'small' size, and both were 100% polyester fabric despite being sold as premium cotton and polyester blend. They looked and felt horrible. If I had know they were from China I would not have ordered.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Premium Feel

Impressed by the weight and texture of the material. It has that premium feel without being stiff. Fits true to size and looks even better in person.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Scam company. Do Not Waste Your Money!

Scam company.
Material is cheap and nasty. Not as described. Product does not look as it should. Sizes are way too small. Was offered a mystery gift worth $50 for only $20, what arrived was a $5 plastic skull ice tray. When contacted, as per typical scam, unable to refund due to cost to do so. Oh but we can give you a store credit and you can re order the same poor quality item. No thank you.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Do not deal with this company

Do not deal with this company. Ordered a jacket, took a long time to receive. Jacket didn't fit and wasn't as described. Their customer service won't let me return the jacket and is refusing to refund the purchase price.

March 14, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Beware...!

Beware...!! Scam site...!!! I received a shirt that was completely different from the colors on their website. There's no customer service. Customer service either doesn't respond, or it takes several weeks for them to respond. I also ordered a ring, but after several weeks of waiting, I received an email saying they no longer had it in stock. I asked for a refund, but I haven't gotten a response. I think they're waiting for the goods from China. I can't explain all this time!

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid!!!

Bought a jacket from this company on 2nd March. I was going through my PayPal activity and noticed they have taken 2 payments.
The second payment is for a 'mystery gift' I didn't order. A dispute is now raised with PayPal!!

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

no customer service at all, rip off

the tracking is horrid, they tried to charge me 3 times, my bank sent me a fraud alert. They never answered one email, but made tickets with auto response. I learned my lesson to check online about a company. still have no idea if item will ever be received, oy.

March 7, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

No responce

Bought trousers for over $100.
Very low quality and the size was not correct.
They never responded on my e-mails.
Do not buy!

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Cheaters…

Communication was very good until I both the products... Then received low cost poor quality items with no tags... No answer to emails for refund or return...

February 16, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

THIS SITE IS A SCAM!!

THIS SITE IS A SCAM!!! DO NOT BUY!!!!!!!! I bought a pair of pants . They came and was a totally different product ! They then ask you to return to China so then you don’t actually return. Then when I did they then disappear !!! Still have not gotten a response or my refund

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke avoid return £25

Absolutely horrendous experience. jacket sent was the wrong size and so doesn’t fit . For me to return costs over £25 ! They are blatantly flouting distance selling regulations as the item is not fit for purpose! Do they care ? Nope so unless you want to keep a £70 that doesn’t fit / not as described I suggest you buy elsewhere disgusting trading should be struck off then they want £5 restock fee as well
Oh n they don’t want to pay customs either so they illegally ask you to put the cost of the item at £5 !!! So in the event of it getting lost you’re only insured for that amount

January 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look