Gotraka Reviews 314

Customer service is not high on their list of priorities. Communication when there are problems (such as stock outages) only happened when I contacted them to find out why my orders had been delayed. They admitted breaking a part in the warehouse (the last in stock) and expected me to pay more for a suitable replacement. Verbal communication with them is challenging, depending on who answers the phone. Pricing is quite good but not always the best. I have given up on them after six orders, two more recent orders were not handled to my expectation or satisfaction.

Team were very responsive. PC came very well packaged, as described and with a nice personal touch. My only criticism is the website is not transparent on the delivery fees to N Ireland, as it makes out delivery is free when it is not.

Have to say absolute first class service from everyone involved in the company, brilliant products, well packaged. The only downside is they use dhl and that caused issue with my delivery. Other than that 100% will be using only this company going forward and would recommend anyone else to use this company.

Easy website to use, customer service replied to my email incredibly quickly, very pleased with the items delivered!

Excellent.

Great price for the kit I ordered (pre built gaming desktop). Answered any email queries on time and the whole process was was easy and quick.

Good price availability and delivered quickly.

The service was excellent, the product just right. BUT two items approximately two inches long turned up in a cardboard box 12"x9"x5" filled with poly air-pocket padding. A padded envelope would have done the job.

Recently purchased my daughter a PC for her Uni work. Ordered it Friday and it arrived Tuesday!

Build quality is superb with quality components and runs like a dream. Extremely well priced too- similar specs on other builders websites cost a lot more.

As a PC gamer myself I'm very jealous as to what she has now, and will definitly be coming back when I'm due an upgrade.

Could not recommend enough to anyone looking to buy a pre-built PC no matter what spec you require.

I'm always a bit cautious when purchasing online but GoTraka were very responsive. I got in touch through chat twice, once to check our delivery would reach us in time for our sons birthday and the second time for a little advice with installation. Both times we were responded to quickly, reassured and helped, even when the second time was out of hours.
Delivery wasn't great as DHL gave a time frame which we rearranged our day to make sure we'd be back in time only to find they delivered 45 mins early so we missed it! We then had to arrange collection ourselves to get the package in time for a birthday. But that was a delivery company issue. It did take the full 5 days for delivery (6 including collection).
It came packaged well and secure with everything needed to get started. A very happy son. Thanks Gotraka ☺️

Quick delivery, helpful msg service

Item arrived on time - very pleased with the purchase and I loved the personal touch (packet of sweets :)) Thanks Gotraka team.

Ordered my first PC so was a bit sceptical and out my depth, came in good time, packaged well and with touching gifts to accompany the product. Had slight issues with the connecting to the WiFi, contacted Gotraka via the live chat who were really quick and efficient at getting back to me and got me in a call with a Tech agent. Tech agent sorted my issue in less than 15 minutes and genuinely sounded invested in getting me back up and running! Couldn't recommend enough.

Great customer service and great product quality a great company and very well designed and excellent

Gaming pc received in a timely manner, customer service was helpful and answered my question regarding the shipping date. Order was well packaged and the only Issue I had was the delivery company had been a little rough despite the fragile stickers all over the box. Because of this the retention clip for the GPU had become detached. Easy fix without any other issues.

Really happy with Gotraka
Order was delivered early with a free upgrade and a bag of sweets.
New PC runs like a dream.
Why can't all companies perform like this?

Easy to order, prompt delivery. Great value for money

Delivery was a bit late but pc came looking good and works perfectly very very good for the price good website

Ordered several PC components from GoTraka (everything except GPU and CPU) and the experience has been excellent. The RAM arrived the very next day even though I didn’t pay for next-day delivery, which was a great surprise. All parts worked perfectly out of the box and I had no issues with setup. Based on my experience, I’d definitely recommend GoTraka for PC components — fast, reliable, and great service.

Excellent customer support on the chat. Real people with personalities and a sense of humour. Really well packaged and the welcome material in the box is brilliant. I have been made to feel I have joined a community of people who care about and enjoy high-performance technology.