The delay was caused by FedEx, the seller actually shipped out very quickly. Overall decent quality for the price. I wish there’s a drill through screw on the post to secure the seat, my son is a bit... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The company made an earnest effort to correct a defect discovered during assembly. The customer service manager offered the option of returning or swapping out a part. They ultimately reimbursed for a... See more
part was easy to find and shipping was quicker than the last time i ordered something. I still have to install the part but the it has been a much improved process so far.
Company replied
The brake line frayed after 4 months of use and GoTrax and customer support came through with overwhelming helpfulness. The product was pretty easy to repair myself, and my daughter loves her scooter... See more
Company details
- #74 of 87 best companies in Car Accessories Store
- #13 of 13 best companies in Children's Store
- #87 of 115 best companies in Electronics Store
- #46 of 48 best companies in Game Store
- #94 of 101 best companies in Hobby Store
- #2 of 3 best companies in News Service
- #70 of 79 best companies in Sporting Goods Store
Written by the company
Driven by the vision of personal electric vehicles being the future of commuting, GOTRAX has been committed to creating fun, affordable, and versatile personal electric vehicles that push the possibilities of transportation. Over the past six years, GOTRAX has become a leading producer of electric vehicles, having sold more than 1,000,000 units since its inception.
Stellar Customer Service is the #1 Mission of GOTRAX
Written by the company
- Customer Service is our Top Concern at Every Turn
- We are on a mission to provide every citizen and commander of the GOTRAX GALAXY with customer service that is out of this universe!
GOTRAX Electric Rideables are Safety Certified for a Cosmic Fun Ride
All Hoverboards, Scooters, ATVs, and Helmets are Tested & Certified
Every product in the GOTRAX GALAXY of electric rideables is carefully engineered with high-quality materials and safety features that meet safety standards.
Contact info
2201 Luna Rd, 75006, Carrollton, United States
- 1-844-4GO-TRAX
- Support@gotrax.com
- gotrax.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
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Purchased two of their scooters
Purchased two of their scooters. After about 1 month of owning it the motor stopped working. I was sent the part to fix it myself. After the replacement part I was sent didn’t resolve the problem I was told I needed to pay for the shipping to get the scooter back to them so they could resolve the problem. I now have a giant paper weight that resembles an electric scooter at my house. My advise is stay way from a company with a poor service plan
March 2, 2025
Unprompted review
Reply from GOTRAX
Hello!
We apologize for the experience you encounter. Please email us to better assist you.
Best regards,
GoTrax
This company produces a very reliable E…
This company produces a very reliable E bike for the money. I have purchased three in the last month for personal use.
March 2, 2026
Reply from GOTRAX
Hello!
Thank you for sharing your experience with us!
Best regards, GoTrax
You guys are very good very excellent I respect you's that's why I buy all my products for my kids and my grandkids
Very excellent and always you guys go tracks
March 2, 2026
Reply from GOTRAX
Hello!
Thank you for sharing your experience with us!
Best regards, GoTrax
Very responsive and smart!
The support was so quick to respond and very knowledgable about my issue!
March 2, 2026
Reply from GOTRAX
Hello!
Thank you for sharing your experience with us!
Best regards, GoTrax
They are fast at getting what you need…
They are fast at getting what you need shipped and have always helped
Me when I had a problem.
March 2, 2026
Reply from GOTRAX
Hello!
Thank you for sharing your experience with us!
Best regards, GoTrax
Amazing scooter
Amazing scooter. Great range and very easy to fold for transport. Highly recommended
January 28, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
An amazing experience!
The selection of scooters was amazing! That with the ease of ordering and the speed of delivery was 5 stars! My son couldn't be happier with the product!
January 28, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
Delivered faster than promised
Delivered faster than promised. My scooter is everything as advertised. I'm very satisfied. Will purchase again if needed. Makes my 15 mile daily commute a blast. The gx3 is the best scooter I have ever owned.
January 26, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
Great Scooter!
Gotrax did an excellent job of quickly getting my G4 scooter out to me. My son needed a scooter for to get back and forth to school and this was a game changer for him! The scooter is super well made, is strong and sturdy, has a lock to keep it protected, and goes many miles before the battery begins to wear down. Thank you Gotrax!!!
January 28, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
I received my scooter in the exact…
I received my scooter in the exact period for delivery or even faster. Definitely recommend getting it, it’s so nice to use.
January 28, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
The website was pretty easy to navigate…
The website was pretty easy to navigate and find what suits me and the purchase went smoothly. The g4 is sturdy although I don’t like how the tires screech when I hit the brake.
January 28, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
Excellent product and very fast shipping
The product I ordered was shipped very fast and is great. I really enjoy riding it. Also, the customer service is excellent.
January 27, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
I got this for my 8 year old son with…
I got this for my 8 year old son with Autism. He loves it. However the battery life is terrible. It’s great for kids who want to ride around the park a few times. But for kids who live in cities and like to actually RIDE. It’s really not compatible. We will need to look for an EBike that is more efficient for good rides. But it’s fun enough to use here and there.
January 28, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
Highly Recommend GXL V2
We ordered the GXL V2 for my 11 year old son. It arrived yesterday and assembly was a breeze!
The scooter comes well-packaged and the instructions are super easy to follow. About 10 minutes after opening the box my guy was zipping up and down the street with a smile on his face!
Excellent build quality. We’ve had a few other brands of e scooters but the Go Trax GXL V2 is much better in terms of build quality.
February 19, 2026
Unprompted review
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
Great response time and solution for a…
Great response time and solution for a needed replacement console. Website wasn't helpful but A. Jones with customer service solved it very quickly. After waiting months, we'll now have the part in 2 days.
February 17, 2026
Unprompted review
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
My initial order was never sent without…
My initial order was never sent without explanation. 4 weeks without response. The 2nd went just fine
January 27, 2026
Reply from GOTRAX
Hello! Thank you for sharing your experience with us! Best regards, GoTrax
Great customer service thank you the…
Great customer service thank you the giveaway scooter and I hope I win the next one
February 14, 2026
Unprompted review
Reply from GOTRAX
Hello!
Thank you for joining our giveaway!
Best regards,
GoTrax
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
Great bike at a better price.
January 28, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
Grandkids Euphoria
Ordered it with no problem, gift for grandkids, had it within the week, and off they go. thanks so much. Good value for a lot of fun
January 28, 2026
Reply from GOTRAX
Hello,
Thank you for your feedback, we appreciate it!
Thank you,
GoTrax
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