GOTRAX Reviews 2,430

My only concern is how to operate in the beginning it’s not cleared unless you try many times so far the scooter is great .

It is everything I had hoped it would be and the set up was very easy. This was a great purchase!!! If there had been GOTRAX stickers in the box it would have been perfect.

Very nice and good

Never order from them they sent me the wrong tires then tried to be disrespectful and I specifically asked for solid tires and they sent me tires that need inner tubes and then want to use their don't return policy whatever you do do not go to go tracks do not buy anything from them because they're going to lie deceive manipulate in their customer service all of them suck every last one today asses suck never order from them replying back to gotrax lying don't email them because I've emailed them several times and you still haven't replied so that's a lie if you going to reply on here reply the truth and stop lying

Fast and simple to buy, quick delivery, quick to install

100% customer friendly

The part showed up on time how it was supposed to last super but unfortunately is the wrong one but timing is right maybe I picked the wrong one or I don't know but one of the plugs is not it and that's the main one the one that goes to the back tire

I shouldn’t need to purchase spare consoles because the Gotrax G4 product keeps breaking. I purchased two G4 scooter. Both had multiple failures during the warranty period. The part ordered I ordered to replace a warranty console (maybe 3 months old) because of the #3 error code on the display. I’ve put in several warranty issues since purchasing these. I am very upset about spending on that money on two scooter only to now have had 4-5 warranty issues and now forced to buy replacement parts, like a motor and now a console. All within 14 months of owning these poor quality scooters. Gotrax needs to do better. Oh, and you have to wait for weeks for part to become available - but they don’t factor that into your warranty period consideration. Just to bad Mr customer. Better luck next time you buy your kids 400 dollar scooters. So Gotrax get Zero stars in my opinion. I would never treat one of my customers like this if my product performed so poorly from initial use.

UPDATED 2/26/2026

Since posting this review, which I should have written better, I was contacted by GoTrax.

The company was not happy once they learned about my experience. To help overcome the challenges with the scooters, GoTrax offered to replace one of them at no cost. I do appreciate GoTrax looking closely at my situation and stepping up to help resolve the matter. This really helps with restoring confidence within their company, and showcases their commitment toward customer satisfaction.

The tire refuses to go on the rim no matter what I do. I have literally boiled it for several minutes and still didn't help

No warranty no return policy. No aftermarket options. Replacement parts are almost as expensive as replacing the complete scooter or bike.

I had an issue with the product and they sent me a new one right away. They were quick about it too.

quick response and sent me a new handlebar as soon as possible since my display stopped working

Emailed regarding an out of stock park after hours and got a prompt reply from Alex Jones looking to help. Quickly got the part ordered the very next day!

Had a battery issue with our scooter. Alex, from support, requested us to submit pictures and video proof along with a brief write up of the issue. After providing them with the pictures and video, a replacement battery was promptly sent.

Awesome scooters, great company! My wife and I both got scooters through gotrax and have been totally satisfied with them! They ride smooth and go the perfect speed! Highly recommend checking out all they offer!

Non-existent customer service. This is my second scooter from Gotrax. I upgraded from a very inexpensive one to an Ares which I paid over $1000.00 for. I had a problem with the tires and stems out of warranty and promptly ordered them both. That was 6 months+ ago. The first order was cancelled after a month without notification because they were out of stock. No phone call, no email, nothing. I diligently monitored the website and as soon as they were back in stock on December 38th, I ordered two tires and two valve stems. On January 7th, I received the tires but no valve stems which means I can't use the tires I paid for. I promptly called the company and got a receptionist who stated that she thought that the stems would be sent out within a few days but she was unable to transfer me to parts, service, or a manager. She stated that everything is done by email and she promised to have someone reach out to me. That was 3 weeks ago and I have received no communication. I have tried reaching out via email but no response. And now, nobody even bothers to answer the phone. It is a shame because I really liked my scooter but it is useless without these parts. It is my recommendation that you not consider this company due to its inability to provide after sales support.

The GoTrax Edge hover board is my daughter's absolute favorite. She uses it indoors for now & since she got it as a birthday gift, I have not seen her walk :)

When we had to contact the GoTrax customer support for something, the experience was fantastic there as well.

All in all, a great bunch of products included with great customer service.

Heyyy this is O.P_ride3 and the ebe1 is amazing I like suspension on the bike I just wish it was more speed and battery life but overall great bike

Came with nice package, easily assemble, very fun to drive, my kids like it.

Had their scooter for 3years the best purchase I’ve ever made on the gotrax ares