Good packing and overall quality of food but DFS didn't ring my bell though I was home, so box left outside my door for hours in hot weather. Some ingredients are also a little past it - particularly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to have box delivered, knowing that I've got meals for next few days. Recipes easy to follow, although I have a box for one person there is always plenty left for another meal.
Company replied
Recipes are good and varied. On occasions the portions are questionable but manageable. Delivery - although consistent, none of the couriers adhere to designated safe place storage they simply dump an... See more
Company replied
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is... See more
Company replied
Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
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I do not recommend Gusto at all
I do not recommend Gusto at all.
They tempt you with offer via email and when it comes to paying they said no offer available. A total waste of time. Truly disappointed with the company and their customer service.
Ombudsman should definitely look into it.
False advertisements!
July 23, 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9759844.- Carole.
Different driver this week
Different driver this week. Followed delivery instructions and did not wake the household by ringing the doorbell despite delivering at 7.45 am. Great improvement in last 3 weeks.
July 15, 2026
Reply from Gousto
Hi Jill, Thanks for letting us know about your experience with Gousto and the 5 stars! I'm really glad you've been enjoying the meals and the tasty meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. Thank you for letting us know your delivery has improved too! Keep sharing the love! - Carole.
Gusto what can I say nice food never…
Gusto what can I say nice food never had any issues with delivery occasionally some of the produce isn’t the best but if you tell them they usual give you a couple of quid off the next box so can’t fault them.
January 18, 2026
Reply from Gousto
Hi Joe, Thanks for letting us know about your experience with Gousto. I'm really glad you've been enjoying the meals and the varied meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. I'm sorry you had an Issue and had to contact us, but glad to hear we sorted it for you quickly! Keep sharing the love! - Carole.
Don’t trust this company with money
Don’t trust this company with your card information, I had a subscription with Gousto where you select 3 weeks worth of meals constantly in advance. I decided to cancel and it was fine for a couple weeks then randomly they claimed the payment from my bank despite the subscription being inactive. When contacting customer service they said they can do it unless you specify when you cancel your whole subscription you cancel every individual week as well. Said giving me my money back could take 10 days.
July 23, 2026
Unprompted review
Reply from Gousto
Hi Sophie, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9759744.- Carole.
Love love Gousto
I must say ingredients are top quality very happy with my choices, very fussy Husband and brilliant he is trying all the recipes I pick, well done Gousto
July 19, 2026
Reply from Gousto
Hi Sue, thank you so much for taking the time to send us a review and thank you for the 5 stars! Best wishes, Sophia - The Gousto Team
Enjoyed the first five
Enjoyed the first five. Easy instructions. Quality ingredients. However the second order was missing tomatoes.
July 20, 2026
Reply from Gousto
Hi Jim & Ann, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9758956. Best wishes - Sophia
Gousto review
Arrived on time. Plenty of choices. Very clear instructions, complete with all (top rate) ingredients and good sized portions.
July 15, 2026
Reply from Gousto
Hi Lynn, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Best food box service
Best food box service! We've had Gousto continuesly for 6 years and are continuing to order from them. They are so convenient and always have lots of choice of cuisines, we have learnt so much from them. Yes the delivery can be a bit rubbish but that's not on Gousto, that's the couriers. If there is ever an issue with delivery, their customer service is great and always solve the problem.
Way better than Hello Fresh who's customer service are awful and their push marketing is too much!
Fantastic company with fantastic customer service which is a rarity nowadays
July 23, 2026
Unprompted review
Reply from Gousto
Hi Louise, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Missing steak and poor quality chicken…
Missing steak and poor quality chicken meant we could only use 1 out of our 3 meals this week - disappointing.
July 20, 2026
Reply from Gousto
Hello Judith,
Sorry to hear about the problem with your box. Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9758248 so we can access your account and look into this for you.
There is a lot of choice with this…
There is a lot of choice with this product, and especially at the fish and chicken end to reduce red meat intake. Although I don't think it advertisers as a slimming product it can help in this regard if you don't over eat on other meals.
Quality has always been good and deliveries excellent.
July 19, 2026
Reply from Gousto
Hello Chris,
Thanks for sharing your feedback. I will ensure that it is passed on for you. If you need any more support, just let us know and have a good day.
Very interesting recipes
Very interesting recipes. I am using ingredients that I haven't used before. Love that everything is already weighed for me.
July 19, 2026
Reply from Gousto
Hello Patricia,
Thanks for sharing your feedback. Glad to hear that you are enjoying the meals. I will pass on your feedback. Have a great day.
Reply from Gousto
Hello Maria,
Thanks for sharing your feedback about one of the meals. I will pass this on to our chefs. Have a great day.
Generally good quality ingredients
Generally good quality ingredients, sometimes veg small and the spring onions don’t have much spring.
July 19, 2026
Reply from Gousto
Hello Glen,
Thanks for sharing your feedback. Glad to hear that you are enjoying the service. Sorry about the small ingredients. I will pass on your feedback. Let us know if you need any more help, and have a good day.
Nothing is correct half the food is…
Nothing is correct half the food is bruised, change things without asking. Don’t always send the instructions. Driver dumps package in plain sight. Hello fresh blows you out of the water.
July 19, 2026
Reply from Gousto
Hi Cam, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9757131. Best wishes - Sophia
Off chicken
3 times i ve ordered and 3 times the chicken has been off.
Evri don’t deliver til 9pm, i don’t know if this is the issue or if its off before it gets shipped.
Won’t order again, it’s a shame because i like the idea and the recipes.
July 19, 2026
Reply from Gousto
Hi Mary, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9757058. Best wishes - Sophia
Happy with the service from Gousto…
Happy with the service from Gousto meals are great and enough for 2 servings apart from fish portions a bit small but overall a great company
July 19, 2026
Reply from Gousto
Hello Jean,
Thanks for sharing your feedback. I will ensure it is passed along to our chefs. If you need any more help just let us know and have a great day.
The vegetables are not good to keep…
The vegetables are not good to keep also you changed spinach to kale . Not the same at all very disapointing.
July 19, 2026
Reply from Gousto
Hi Joanne, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9756617. Best wishes - Sophia
We love Gousto
We love Gousto, saves time every week trying to find different meals and ingredients at the supermarket. It is easy, no subscription, cancelling weeks for holidays etc is so easy , the meals are filling, great choices and no waste . We really love the ease , variety and convenience of Gousto
July 19, 2026
Reply from Gousto
Hi Anthea, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Absolutely love Gousto
Absolutely love Gousto! The meals are delicious, the customer service is always friendly, and the app makes choosing meals really easy. I particularly love the wide range of vegetarian and vegan options. Highly recommend!
July 22, 2026
Unprompted review
Reply from Gousto
Hi Sarah, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Decided to try this company ,got my…
Decided to try this company ,got my first box at half price and all I can say is it was still over priced ,cheap cuts of meat and the ready meals were flavourless and tasted vile,
So I cancelled my subscription straightaway 5 days before my next box was due to be delivered ,get charged for my next box the very next day !!!! Customer services tell me we charge people's card 3 days before your next box is due to be delivered ,well they charged mine 4 days before my next delivery day BUT why are the even charging me when I've cancelled my subscription? Now I'm told I have to wait up to 10 days for a refund ...if you find your self in this situation make sure you screen shot any online conversations you have with them because they do not send you the transcript of it like most companies do .... AVOID THIS COMPANY!!!!
Update to there reply .....I cancelled on the Monday and money was taken out of my bank in the Tuesday ,if I've cancelled then you have no right to take money from me ...and I'm sick of companies blaming banks and there process ! You shouldn't have taken the money when I can canceled my subscription ....there is a word for it THEFT!!!!
July 21, 2026
Unprompted review
Reply from Gousto
Hi Justin,
Thank you for your feedback. We're sorry to hear that our products and service didn't meet your expectations.
Regarding your subscription, orders are processed ahead of the delivery date, and if an order has passed the weekly cut-off, it will still be charged even if the subscription is cancelled afterwards. Any applicable refund is then processed in line with our standard timescales, although the time it takes to appear can vary depending on the payment provider.
If the order was cancelled, but you still saw a transaction, its likely due to the pre-authorisation. This happens the day before a formal payment is collected, your bank reserves the funds in preparation for the formal payment the following day. As you cancelled after the pre-auth but before formal payment this left the pending transaction held by your bank, it typically takes them up to 10 days to release to your available balance.
We're also sorry to hear you were disappointed with the quality of the meals and your customer service experience. We appreciate you taking the time to share your feedback, and your comments will be passed on to the relevant teams as we continue to improve our service.
Best wishes,
Jodie - The Gousto Team
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