Ive been really impressed with Gousto so far but only a few weeks in hence 4 stars. Ive loved cooking usually we do same old meals each week. Ordering is easy, recipes good to follow i wish they'd ada... See more
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Review summary
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There is a lot of choice with this product, and especially at the fish and chicken end to reduce red meat intake. Although I don't think it advertisers as a slimming product it can help in this regar... See more
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The quality of the food which comes from Gousto is always good - although the bags of salad and herbs sometimes doesnt last long hence the 4 stars. Quantities are large - more than enough for the both... See more
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Such a shame but I’ve cancelled my subscription today. The meals were generally really good but the courier was very unreliable. Boxes were often damaged or on several occasions didn’t turn up at all.... See more
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Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
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Cancellation trap!
After cancelling my subsciption on Monday 20th July and receiving an email confirming that, I was surprised to receive an email today stating a box will be delivered, and the sum of £46.43 has been taken out of my account, it would appear that even though I had cancelled, I hadn't read the fine print, that they would send me one last box unless I also cancelled that! Don't get caught out by that trap. The food and menu choice are really good though.
July 27, 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9765654. Best wishes
Gone off veg
Gone off veg, really smelly chicken not just when open when cooked also. Complained via email got a whopping £6 refund for 2 boxes that I had to chuck most of the ingredients away. Will not order again.
July 19, 2026
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9765553. Best wishes
We love Gousto!
We love Gousto! The weekly 'big red box' delivery is always something to look forward to, unpacking all the delicious fresh food inside ready to enjoy throughout the week ahead.
Gousto makes healthy eating so much easier and enjoyable and also saves an enormous amount of waste. My family love the meals I produce and it is all thanks to the fantastic recipes we select each week and the excellent, quality ingredients which make up the meals.
July 18, 2026
Reply from Gousto
Hi Alex,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Not my foodYou sent me food I would never eat not…
You sent me food I would never eat not the first time when you sent me food I ordered it was great this time 4 meals I won’t eat and it cost me a lot of money
July 19, 2026
Reply from Gousto
Hi Barbara, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9765522 so we can access your account and look into this for you.
Generally I love this service
Generally I love this service. There’s a good mix of food options, it conforms to my dietary needs well and the food usually arrives reliably and in good condition.
I’m only putting 4 instead of 5 because I am vegan and have chosen “plant based” as a preference but the app continues to show me non-plant based options if they don’t have enough plant based options for that week. I’d rather choose from 10 options than 20 when I have said I can only eat 10 of them anyway.
I also understand that accidents can happen with any kind of complex boxing and delivery service. While the problems aren’t large I have had a missing or damaged or spoiled ingredient at least once every 2 months or so that I have been using the service (about 2 years now) and that can get wearing. Today a cream carton burst during delivery and spread cream over everything else in the box. Last month a cauliflower was rotten on the inside. All the other ingredients were fine and the boxes in between didn’t have any issues.
I still plan on using the service as I do find it cost effective, convenient, easy to use and has improved my cooking skills and dietary variety. But it’s not 100% perfect.
July 27, 2026
Unprompted review
Reply from Gousto
Hi Jacob,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Missing ingredients
A lot of the ingredients were missing from this week’s delivery : green lentils, cardomon pods, soft cheese, spinach. I could not make 2 of the meals.
July 22, 2026
Reply from Gousto
Hello JC,
I'm sorry to hear about the missing ingredients. Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9765477 so we can access your account and look into this for you.
Wide range of cuisines to tempt every palate
Gousto is great at offering a range of intersting recipes for the cook and for the diner. Some are simple, others more complex for a more confident cook. For better interest and quality you may have to pay a supplement. Ideal for two people bur not for a family budget.
July 21, 2026
Reply from Gousto
Hello Harry, thanks for sharing your feedback. I will pass it on for you. Have a great day and let us know if you need any support.
Amazing choices and all have been…
Amazing choices and all have been fabulously tasty!
Great site, efficient and easy to use!
May 8, 2026
Reply from Gousto
Hello Neil,
Thanks for sharing your feedback. I will pass this on. If you need any support, just let us know and have a great day.
Good quality meals and ingredients…
Good quality meals and ingredients which are normally very well packaged and presented. Minimal preparation needed for cooking and easy to follow instructions. Delivery by DPD is great and the boxes delivered in great condition. On two occasions now I have received the ready meals with damaged containers inside undamaged outer cartons which points to the warehouse team not taking enough care when order picking. Generally very happy with the whole process and flexibility.
July 27, 2026
Unprompted review
Reply from Gousto
Hi
Thank you so much for your feedback.
-Gousto Team
Highly recommend
Gousto really works for me as a vegetarian as there are plenty of recipe choices and it encourages me to cook a wide variety of fresh ingredients.
It’s also helpful if I have family staying with gluten-free diets as I can easily order separate meals without having to pore over the ingredients.
Overall, I think it’s a great value box and I look forward to picking the recipes each week.
July 19, 2026
Reply from Gousto
Hi J.E,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Value for money and minimal waste
I love the selections and have never had any complaints about Gousto but just recently the steak dishes are a disappointment due to the change in the meat which is nothing like the quality we use to have and I pay extra too which I never minded. Everything else is amazing and I left once and came back due to the money that I realised I was actually saving. I really wanted to give 5 stars but like I said it is just the quality of the steak meat.
July 18, 2026
Reply from Gousto
Hi Toni, Thanks for letting us know about your experience with Gousto. I'm really glad you've been enjoying the meals and the varied meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. Keep sharing the love! I'm sorry you had an Issue with your Steak, I hope you raised this Issue with our customer services team, if not could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9764462.- Carole.
Not Impressed
Still sent out a delivery and charge me for it even though Ive cancelled the subscription well in advance,trying to get in touch with them has not been easy
July 23, 2026
Unprompted review
Reply from Gousto
Hi Denise, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9764361.- Carole.
Protect the rolls.....
The meals are generally good and we really enjoy them, however the bread products are always crushed in the box, with rolls damaged and not protected in transit. In addition, the bread products especially the rolls go mouldy really quickly and don't last the week out.
July 18, 2026
Reply from Gousto
Hi Charlotte, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9764343.- Carole.
Avoid
Got our 1st box and was disappointed to see the fish was frozen 3 years ago! Also it stated it was packaged in China. We weren't satisfied with the quality of the fish but customer services could only provide reassurance that it was safe to eat. We didn't take this chance and both packets were thrown out. Ended up cancelling subscription as a result.
July 26, 2026
Unprompted review
Reply from Gousto
Hi Emma, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9764342 so we can access your account and look into this for you.
Reply from Gousto
Hi Mary,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Reply from Gousto
Hi Sally, thanks for taking the time to leave us a Trustpilot review. I'm really sorry to hear about the short use-by dates on your ingredients. We aim to provide customers with fresh ingredients with the maximum shelf life possible. The dates we provide have been tried and tested with our suppliers. For now, I'll pass your feedback over to the operations team, and we'll review this further with our suppliers to see if there's a way we can increase the dates in the future. Best wishes - Mol, The Gousto Team
Chicken was full of fat
Chicken was full of fat. I had to do the butchers job for him.
July 18, 2026
Unprompted review
Reply from Gousto
Hi Audrey, thanks for taking the time to leave us a Trustpilot review. We're really sorry to hear that the chicken you received was poor quality and full of fat. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9763897' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
The meals are lovely and the portions…
The meals are lovely and the portions seem great but the dates on the food don't last long enough so I've had to buy fresh on some things.
July 18, 2026
Reply from Gousto
Hi Natalie, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9763253.- Carole.
Customer service more rancid than the chicke
We were initially really happy with the selection of food choices and there were no issues with delivery. We had used them for a solid year. The difficulty was when we cancelled to have a break and they offered us a retention discount for four weeks. We agreed to this but were disappointed that not only did they not honour this but wanted the screenshot of the discount, which obviously we did not think to take and should be ok their system. During the summer heatwave two of the chicken meals was off ( stank out the whole kitchen). They refused to refund or give a replacement and wanted us to send photos of the off chicken, Obviously we had thrown it away at the time and the pictures wouldn’t of captured the smell or shown whether it was good or bad chicken. When we tried to resolve this, they were not interested and were rude and dismissive, refused to pass it on to a supervisor, Given we had happily paid for the service for a year we were treated as if we were lying. I have better things to do with my time then frustratingly send emails after work about bad chicken. I would say that the customer service was more rancid than the chicken. Would never use this company again!
July 26, 2026
Unprompted review
Reply from Gousto
Hi Ruth, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear about the poor experience you've had with us since returning recently, that's so disappointing. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9763214' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Great service value for money compared…
Great service value for money compared to food shipping.
Gets you to cook properly reduces waste.
July 18, 2026
Reply from Gousto
Hi Niall, thanks for taking the time to leave us a Trustpilot review. We're so pleased to hear you're enjoying the value and that our service is helping you cook more while reducing food waste. We really appreciate your support! Best wishes - Mol, The Gousto Team
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