Enjoyed the fact being able to complete online. I didn't like having to go through all the upgrades that kept popping up. I used tech support via chat and Govi answered my questions.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was made great because I am able to navigate the passport gauntlet through one very efficient app. In addition there are other government agencies that can be accessed through this site... See more
Company replied
This was the easiest way to apply for these documents. I used them for my passport and it went flawlessly. I decided to add my wife and get her documents too. Fast and easy process.
Company replied
I have had an amazing experience with Gov. It was really convenient using this site. I didn’t receive my package but every step has been just really great. And the customer service is Excellent! Tha... See more
Company replied
Company details
Written by the company
GOV+ is the number one platform for easy, hassle-free government applications. Our patented autofill technology streamlines the process to save people hours of valuable time. With GOV+, anyone can file and keep track of all their government applications in one place while taking advantage of automatic renewal, document insurance, family dashboards, real-time tracking, and 24/7 support.
Contact info
151 Calle de San Francisco, 00901, San Juan, United States
- (800) 506-7587
- contact@govplus.com
- govplus.com
4.6
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ease of step by step preparation 👌
The ease of step by step preparation 👌
June 24, 2026
Unprompted review
Reply from GovPlus
Hi Louis,
We’re happy to hear you had a great experience!
Paperwork can be time-consuming, so we’re glad we could help streamline the process for you.
Please keep an eye on your email for updates regarding your paperwork. If you need assistance or have any questions, our support team is available via live chat, email, or phone:
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Other than having to add more…
Other than having to add more information after my first renewal attempt, I had no problems. (Or at least - not yet! I'm assuming that I have filled in all the blanks this time.
June 23, 2026
Unprompted review
Reply from GovPlus
Hi Ellen,
Thank you for taking the time to share your experience.
Our team works hard to simplify life’s paperwork, and feedback like yours means a lot to us.
We encourage you to review your email periodically for any updates about your paperwork. If you need assistance or would like to share additional feedback, our team is available through the following channels:
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Was quick and easy except for taking…
Was quick and easy except for taking passport picture.
June 20, 2026
Unprompted review
Reply from GovPlus
Hi Cindy,
Thank you for your 4-star review.
We’re pleased to hear our service supported you with important paperwork.
To stay informed, please check your email regularly for updates related to your paperwork. If you need help at any point or have additional questions, our support team can be reached through:
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email Support: contact@govplus.com
Phone: (800) 506-7587
Weekdays 8 AM–11 PM EST | Weekends 11 AM–8 PM EST
We welcome any feedback on how we could further improve your experience.
Regards,
Griffin
Customer Service Specialist
GOV+
Paid a $97.00 fee thinking that this…
Paid a $97.00 fee thinking that this covered the entire passport renewal process due to misleading representations on their website. After paying the fees in January there were multiple problems trying to take an acceptable photo on their website. Had to have a passport photo taken at a local drugstore (Additional Fee) and submitted application package including old passport to National Passport Processing facility only to have it returned to me because no further remittance was submitted with package.
In my opinion, this website is a total waste of time and money. Just have your renewal done at a LEGITIMATE Postal Office or Official Agency. I am now out the $97.00 fee paid to them and five months of lost time waiting for their incompetance and still no renewed passport.
January 26, 2026
Unprompted review
Reply from GovPlus
Hi Cary,
Thanks for your feedback. Unfortunately, we need for you to contact us directly as with the information available through Trustpilot we are not able to authenticate you as a customer of ours.
We would like to take this opportunity to address any further concerns.
24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Reply from GovPlus
Hi,
Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. Our customer service team is available 24/7 to assist you with any inquiries
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Reply from GovPlus
Hi Anthony,
Here at GOV+ we value your positive feedback. Thank you for your comments as it gives us valuable insight on the services we provide. Also, please check your email regularly in case we send you updates regarding your application. We sincerely thank you for your feedback.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
It was some what easy to do online
It was some what easy to do online. I hope I did everything right
June 22, 2026
Unprompted review
Reply from GovPlus
Hi Jimmie,
We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We're constantly updating our platform to provide you with the best service possible. Thanks for choosing GOV+!
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
I don't trust Gov+ (Scammers)
I used Gov+ thinking it was a way to get my TSA Precheck updated. I was not getting TSA Precheck all of a sudden on my flights so I assumed it had expired since Gov+ contacted me about the same time. I paid $97 to get my TSA precheck done then they said it wasn't expired yet but they will keep the $ and it will be paid when due....I got busy with other things and let it go. When I requested them to pay once it was about to expire they said there is a misunderstanding those $ weren't for TSA Precheck. So I updated my PSA Precheck at a different site..only $58. Then Gov+ called me a day later saying they see my TSA precheck was updated. I said I did it thru a different site. They said we can issue you a refund but instead they tried to charge my Credit card again. My CC company blocked it since they know these guys are Scammers I assume.
June 22, 2026
Unprompted review
It was very easy to use GovPlus
It was very easy to use GovPlus. Very clear step by step instructions.
June 22, 2026
Unprompted review
Reply from GovPlus
Hi Jimma,
Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Everything was easy
Everything was easy. Completed except my photo kept getting refused - reason unknown
June 21, 2026
Unprompted review
Reply from GovPlus
Hi,
Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Easy to order
June 20, 2026
Unprompted review
Reply from GovPlus
Hi Clancy,
We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We're constantly updating our platform to provide you with the best service possible. Thanks for choosing GOV+!
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
The site has expectations that help you…
The site has expectations that help you get your business done correctly and fast. It was designed to help people who need it.
June 20, 2026
Unprompted review
Reply from GovPlus
Hi,
Thank you for your kind words! Hearing that GOV+ made your experience positive and hassle-free truly motivates us. We’re committed to offering efficient and user-friendly solutions, and it’s great to know we delivered for you.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Total scam all they did was fill out an…
Total scam all they did was fill out an application for me and I still have to pay more fees. I should have just gone to the post office and avoided the middle man who took more than 3 months. Save yourself the time and money and go to the post office.
June 19, 2026
Unprompted review
Reply from GovPlus
Hi,
Thanks for your feedback. Unfortunately, we need for you to contact us directly as with the information available through Trustpilot we are not able to authenticate you as a customer of ours.
We would like to take this opportunity to address any further concerns.
24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
this is a fast and easiest application…
this is a fast and easiest application i have filled out the questions was right to the point i highly recommend this for any one who need this and thank you
June 19, 2026
Unprompted review
Reply from GovPlus
Hi Sophia,
We’re so pleased to hear about your positive experience with GOV+! Simplifying complex forms and creating a stress-free process is our priority, so we’re glad we could provide the support you needed. Thank you for choosing our service!
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Quick and easy not a run around site…
Quick and easy not a run around site straight to the point.
June 19, 2026
Unprompted review
Reply from GovPlus
Hi Melissa,
We truly appreciate your kind words! It’s great to know our platform made your process easier. GOV+ is designed with user-friendliness in mind, and we're glad we delivered. Feel free to explore our other services and reach out if there’s anything we can do to make your experience even better. Also, remember to monitor your email for updates on your application.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Reply from GovPlus
Hi,
Thank you for sharing your positive experience! Hearing that our platform was helpful and easy to use truly motivates us. We’ve designed GOV+ to simplify complex processes, and we’re glad you felt that. Be sure to explore our other features and check your email regularly for application updates.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
I REQUEST A REFUND FOR ALL THE CHARGES…
I REQUEST A REFUND FOR ALL THE CHARGES THEY DID ON MY ACCOUNT. 1. $62.00 THEN 2. $97.00 THAN 3. $58.75 I RECEIVED A MESSAGE FROM TSA STATING I NEED A RENEW MY TSA. I WAS THINKING I DID SOMETHING WRONG AND SEARCH BANK ACCT. FOR THE PAYMENT, COULD NOT FIND IT. THEN I DID PAYMENT #3 TO CORRECT ANY ERRORS I DID. TURN OUT #1 WAS A SUBCRIPTION TO GOV+ #2 WAS SOME GOVERMENT CHARGE. THE CORRECT ONE WAS #3 THE ACTUAL TSA RENEWAL. I DID NOT CONTINUE AND CALL THEM AND ASKED FOR A REFUND SINCE I HAD ALL THOSE CHARGES. AFTER GETTING UPSET AND ADVISING I WAS GOING TO WRITE A REVIEW THEY DECIDED TO GIVE ME A REFUND FOR $138.75 THAT'S WHAT HAPPENS WHEN YOU CAN'T MAKE IT TO THE TSA OFFICE PERSONALLY. I'VE LEARN MANY THINGS THIS WEEK. AND FOR ALL WHO ARE WONDERING IT WAS MY AGE. IT WAS ALL THE POP UP THAT THEY SENT. BE CAREFUL GO THE O'HARE AIRPORT AND GET IT DONE INSTEAD. AGE 70 CAN'T AFFORD TO LOSE MONEY.
June 18, 2026
Unprompted review
Renewing my passport had to be the…
Renewing my passport had to be the easiest it's ever been
Very simple, especially when you're just renewing
June 18, 2026
Unprompted review
Reply from GovPlus
Hi Wendy,
Thank you for your wonderful feedback! We’re thrilled to know that our service met your expectations and made the process easier for you. GOV+ is all about providing an efficient and stress-free experience. Please keep an eye on your email for updates on your application, and let us know if there’s anything else we can assist you with.
24/7 Live Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Phone Support: (800)506-7587 Weekdays 8AM to 11PM EST ; Weekends 11AM to 8PM EST
Regards,
Griffin
Customer Service Specialist
GOV+
Taking a photo without uploading or is…
Taking a photo without uploading or is very difficult. I must have my glasses on to read anything. Getting my face in the oval wasn’t easy.
June 18, 2026
Unprompted review
Reply from GovPlus
Hi,
Thanks for your feedback. Unfortunately, we need for you to contact us directly as with the information available through Trustpilot we are not able to authenticate you as a customer of ours.
We would like to take this opportunity to address any further concerns.
24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
No need for this service.
No need for this service when the local USPS doesn’t cost or charge anything to apply for a passport.
June 11, 2026
Unprompted review
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