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Rated 5 out of 5 stars

Soy software developer y mi pedido era una batería original para mi notebook que no consigo en mi pais. El viajero fue muy correcto, claro y amable. El servicio me solucionó la situación. Estoy muy co... See more

Rated 5 out of 5 stars

Awesome service, used it many times and never got disappointed. Even when things went wrong (ironically on my first order), Grabr refunded me the whole transaction amount. And you can split payment in... See more

Company replied

Rated 5 out of 5 stars

It's services works pretty well, an It's a helping hand to avoid paying exorbitant international shipping taxes, especially in countries like Brazil, where you are pay more then the double on most... See more

Rated 1 out of 5 stars

I signed up to buy a special birthday gift that wasn’t available in my country. Unfortunately, the traveler delivered the item 15 days later than promised, and I received no compensation from either h... See more

Company details

  1. Online Marketplace

Written by the company

Connecting the world through travel. Shop hard-to-reach items and a traveler headed your way will deliver it. #MyGrabrStory


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience

Great experience, the platform allow a clear process between payment, purchase (from the traveler) and delivery. When I needed support, Grabr responded very quickly. I already bought 4 itens thought Grabr, will definitely buy again.

May 27, 2025
Unprompted review
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Reply from Grabr

Thanks for sharing Daniel!

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Rated 5 out of 5 stars

Highly recommended

Highly recommended, the truth is that I immediately contacted who could bring the order, everything was super practical and the delivery in Buenos Aires was perfect!

May 13, 2025
Unprompted review
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Reply from Grabr

Thanks for sharing Valeria!

Rated 5 out of 5 stars

Amazing

Amazing. Works like a charme

May 3, 2025
Unprompted review
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Reply from Grabr

Thanks for sharing Joel!

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Rated 5 out of 5 stars

Great!

I’ve already ordered several items through Grabr, and besides the joy of receiving them, there’s also the exchange of information with travelers, which is usually enriching! I highly recommend it!

March 14, 2025
Unprompted review
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Reply from Grabr

Thanks for sharing Erwin!

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Rated 5 out of 5 stars

Very easy

Easy to buy, easy to receive.

March 3, 2025
Unprompted review
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Reply from Grabr

Thanks for sharing Fábio!

Rated 4 out of 5 stars

Only one downside

The only downside is that the traveler is free to buy the product I ordered from anywhere. It’s not an issue if they find the same product at a lower price elsewhere or in a physical store, even though the amount I pay is based on the price listed in the ad attached to my order. The problem is the risk of them purchasing a different product than the one in the ad I provided. In the end, everything worked out fine, but I was concerned when I found out that the traveler didn’t buy the product through the ad I shared, as there was a real possibility that they could have bought something different from what I requested (e.g., an older version, clearance item, refurbished, display unit, etc.). If there were a way to lock this in, it would provide extra security for the buyer.

February 20, 2025
Unprompted review
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Reply from Grabr

Hello Amilton! For these cases, Grabr offers a Money Back Guarantee in the event that there’s an issue related to your order, such as not receiving it, or if it’s wrong / damaged / broken upon arrival. To get more details into our policy, please follow this link https://help.grabr.io/hc/en-us/articles/360006794613-What-is-Grabr-s-Money-Back-Guarantee-

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Rated 1 out of 5 stars

DATA COLLECTION SCAM.

I made my first purchase days ago, and instead of sending me a confirmation email, they asked me to send sensitive information (my ID, card used, and a video of myself holding my ID and credit card to the camera) I've paid for services with Stripe (Grabr's payment processor) for five years and I never received such requests. So, I refused to send Grabr support any sensitive data.

Five days later, I got the refund email, but my account was blocked because I refused to share sensitive information.

This request is nowhere to be found on the app ToS, no matter what Grabr support claims in their replies.

Don't be fooled: Stripe only asks for your passport or ID picture to create a merchant account, not to make payments as a final user. Stay away from this shady app.

January 6, 2025
Unprompted review
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Reply from Grabr

Hello Cecilia. In certain instances, payment verification becomes necessary due to financial regulations such as "Know Your Customer" (KYC). Our security system occasionally requires identification and verification to ensure the validity and authorization of a transaction, hence the request for supporting documentation.
We deeply regret the inconvenience you've experienced. Kind regards.

Rated 5 out of 5 stars

Awesome service

Awesome service, used it many times and never got disappointed. Even when things went wrong (ironically on my first order), Grabr refunded me the whole transaction amount. And you can split payment in 12x installments no interest rates, that also is awesome. Thanks Grabr!

December 27, 2024
Unprompted review
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Reply from Grabr

Thanks for sharing! We appreciate your feedback Nilo!

Rated 5 out of 5 stars

Grab a place to buy

I have purchased on Grab many times with an excellent experience each time.

December 16, 2024
Unprompted review
Grabr logo

Reply from Grabr

Thanks for sharing! We appreciate your feedback!

Rated 5 out of 5 stars

I'm very happy

I'm very happy, everything went well and for that reason I recommend Grabr.

December 5, 2024
Unprompted review
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Reply from Grabr

Thanks for sharing Paulo!

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Rated 5 out of 5 stars

Very Satisfied with my 2 purchase requests

I submitted 2 requests: One for the US and the other for Spain. I received enough offers to choose from.
I´m very satisfied with both: Got my products in time and communication with the travellers who purchased them was agile.

November 29, 2024
Unprompted review
Grabr logo

Reply from Grabr

Thanks for sharing Gisel!

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