Grabr Reviews 

1,862
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Soy software developer y mi pedido era una batería original para mi notebook que no consigo en mi pais. El viajero fue muy correcto, claro y amable. El servicio me solucionó la situación. Estoy muy co... See more

Rated 5 out of 5 stars

Awesome service, used it many times and never got disappointed. Even when things went wrong (ironically on my first order), Grabr refunded me the whole transaction amount. And you can split payment in... See more

Company replied

Rated 1 out of 5 stars

I have been using grabr for almost 10 years. They have the worst customer service I have ever dealt with in any industry. They will just ignore support tickets they don't care to answer. They say... See more

Company replied

Rated 5 out of 5 stars

It's services works pretty well, an It's a helping hand to avoid paying exorbitant international shipping taxes, especially in countries like Brazil, where you are pay more then the double on most... See more

Company details

  1. Online Marketplace

Written by the company

Connecting the world through travel. Shop hard-to-reach items and a traveler headed your way will deliver it. #MyGrabrStory


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(1,862)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Satisfied with my 2 purchase requests

I submitted 2 requests: One for the US and the other for Spain. I received enough offers to choose from.
I´m very satisfied with both: Got my products in time and communication with the travellers who purchased them was agile.

November 29, 2024
Unprompted review
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Reply from Grabr

Thanks for sharing Gisel!

Rated 5 out of 5 stars

I recommend Grabr

I used Grabr several times, a unique time a traveler didn’t buy on time and I lost the promo price. I recommend Grabr.

November 25, 2024
Unprompted review
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Reply from Grabr

Thanks for sharing Luiz!

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Rated 5 out of 5 stars

Easy to use

Easy to use. Reliable because yo pay only when receiving your package. The options available to comunicate with the buyer are good.

November 14, 2024
Unprompted review
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Reply from Grabr

Thanks for sharing! We appreciate your feedback!

Rated 5 out of 5 stars

incredible experience

I discovered Grabr through a recommendation and made small purchases to try it out and everything went well.
Grabr team is excellent. I recommend Grabr

October 21, 2024
Unprompted review
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Reply from Grabr

Thanks for sharing!

Rated 3 out of 5 stars

orders don't often go smoothly

orders don't often go smoothly, half my attempts the traveler was stopped by customs, one time for like 14 hours, all his belonging confiscated and so order canceled ect.. delivery is often organized last minute, only for a few hours, at a place that could be pretty far.

November 12, 2024
Unprompted review
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Reply from Grabr

We’d like to take a look and help you. Would you mind reaching out to us so we can investigate further https://help.grabr.io/hc/en-us/requests/new 📩 please?

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Rated 1 out of 5 stars

Big SCAMMERS

Big SCAMMERS, they will suspend your account once you receive money. No communication for account suspension. Just lie that they are doing some investigation which is not the case. Very poor customer service as well. -100%

October 22, 2024
Unprompted review
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Reply from Grabr

We are sorry that you had a bad experience. Your satisfaction is important to us. We invite you to contact our customer service to resolve your situation. We are committed to improving and providing better service to our users.

Rated 5 out of 5 stars

The service is just perfect

The service is just perfect. I used to use the service before and last week I was on a rash time and Grabr did it again. I just received a costume for my kid in only 8 days. Thank you Grabr for make this happen =)

October 22, 2024
Unprompted review
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Reply from Grabr

Thanks for sharing!

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Rated 1 out of 5 stars

Unfair to the buyer

I signed up to buy a special birthday gift that wasn’t available in my country. Unfortunately, the traveler delivered the item 15 days later than promised, and I received no compensation from either her or Grabr. Grabr doesn’t offer any claim or cancellation options once you’ve paid. I won’t be using it again.

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Refund policy is based on IP weirdo

Totally negative just because of their INSANE refund policy.

I placed an order for the delivery from US to Argentina. Once I was paying it, the system showed that if I use Aegentinian bank card, I'll only be able to refund my payment to their Wallet. However I have a Thai bank card and I used it to pay. At the moment of payment system explicitly showed that a refund to my initial payment method is possible

Guess what? When the order was cancelled by a traveller, the refunded my money to their idiotic internal wallet.

Once I contacted their non-client-oriented support line, they told me, their refund policy is based on...IP (!) IP?? Really?

October 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Completely recommended!

Grabr is an app that I found just a few months ago. My first purchase was a success so I started using it relatively often for specific purchases of products that I can't find in my country or that if I can find them, they have an excessive extra cost.
I recommend it to all those who want to buy something in another country and don't plan to travel there in the near future.
There is a text chat with the person who will bring you the order, your money is protected until you have the product in your hands and the traveler buys exactly what you tell him, so you minimize absolutely all the errors of buying the wrong product.
It is definitely a "WIN WIN" for both parties. They earn their commission. You get the product that you can't get in your country and you pay for it to be brought to you. It's that simple!
Completely recommended!
Greetings!

October 1, 2024
Unprompted review

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