I’m very happy with my choice of new mobile. There was an administrative problem with the transaction initially but Scott, Head of Development at Grade Mobile, was quick to resolve it. My purchase was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order ref:275708 Quick response from when they received my old device. My offer was considerably less than quoted however it was a very old model. Had the money put into my account the same day as... See more
Company replied
Order: 277116 Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower t... See more
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Phone arrived in good time and great condition at a great price. Packaged well...and there have been no problems with the phone. One star removed because I was expecting to sign for the phone...but... See more
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Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Leasing Service
- Mobile Network Operator
- Mobile Phone Repair Shop
Written by the company
Phone subscriptions are now here! Grade Mobile is a technology leading phone contract provider. We offer services such as recycling and paying you for your old device, as well as repair and refurbishement, SIM deals, phone subscription, and we host our online store where you buy a range of refurbished devices. We are a passionate group of people from all walks of life and experiences, we are building something special to make a difference, and we really mean it. We don’t like how mobile phone price inflation and environmental waste is ruining customer experience. We are here to change that. We believe that getting the device that you always wanted should be a seamless experience that brings you joy without having to sacrifice your pocket or the environment.
Save Money with a 12-Month Phone Upgrade Plan
Written by the company
- Flexible Mobile Subscription – Upgrade Every Year
- Trade in your phone and upgrade every 12 months with our eco-friendly, cost-saving mobile plan. Smarter. Quicker. Less Waste.
Contact info
Folkestone, United Kingdom
- 0808 175 2343
- contact@grademobile.co.uk
- grademobile.co.uk
Simple. Quick. Sell.
4.1
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Would not recommend
Would not recommend. My quote was over £200 for an iphone I was selling in immaculate condition. When posted, I was then quoted £89 for ‘scratches’. The website is hard to navigate, making it easy to accept the offer but difficult to actually get your product sent back to you should you not want to accept. Total scam!
Order no. 276846
July 30, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for sharing this and we want to address your points directly.
We're sorry the revised offer was so far below the initial quote on a phone you describe as immaculate. If you believe the scratches cited weren't present when you sent the phone, please get in touch at contact@grademobile.co.uk with your order reference 276846 and any photos you have and we'll have the inspection reviewed.
We also take your point about the website navigation seriously — the option to request a return should be as clear and accessible as accepting an offer, and if that wasn't the case we'll look into improving it.
Please do get in touch and we'll make sure the return of your device is arranged if that's still what you'd like.
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Fingers crossed for you! 🎁
Hope to welcome you as a customer soon and show you what Grade Mobile is all about. Good luck!
Best,
Grade Mobile Customer Support Team
Apple Watch
Great customer service! I bought a watch that was advertised as being in excellent condition, but I found some scratches and, in my opinion, it was more “very good” than “excellent.”
I contacted the team and sent them some photos. They agreed with my assessment and offered me a 10% discount.
Very easy and smooth process. Great communication and excellent customer service!
August 1, 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you so much for sharing this — and we're really glad the team agreed with your assessment and resolved it fairly!
This is exactly how it should work — you raised a concern, provided evidence and we listened. A smooth resolution that leaves everyone happy is always the goal. Really glad the communication came through and we hope you enjoy the watch!
Best,
Grade Mobile Customer Support Team
Very pleased with my new phone
August 1, 2026
Reply from GRADE MOBILE
Hi,
Very pleased is all we ever want to hear — thank you!
Enjoy the new phone and hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Order number- 277339
Order number- 277339
Quick efficient service from start to finish, got what I wanted for the device and money was with me within hours, will 100% use these guys again!
July 30, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Jacob,
Got what you wanted, money within hours and a 100% coming back — that's the full package! Thank you so much.
We can't wait to have you back whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Congratulations right back at you for the kind words — thank you! Excellent and on time is always the aim.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
The website etc works brilliantly
The website etc works brilliantly, no issues there at all and communication throughout was superb. However, whatever the quality of your phone do not expect to receive what you expect to receive as it will be downgraded.
Overall positive experience once over the disappointment of their valuation.
July 19, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Kevin,
Thank you for such a balanced review — really glad the website and communication hit the mark!
We hear you on the valuation and we appreciate you sharing it so honestly. We know the gap between initial quote and revised offer is a recurring frustration and it's something we're actively working to address through clearer grading criteria upfront.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of how we grade devices, which can help set more realistic expectations before sending a device in.
Really glad the overall experience was positive once over that initial disappointment and we hope to do better on the valuation side next time!
Best,
Grade Mobile Customer Support Team
Pleased with my purchase
I’m very happy with my choice of new mobile. There was an administrative problem with the transaction initially but Scott, Head of Development at Grade Mobile, was quick to resolve it. My purchase was a refurbished iPhone 13. It arrived within the promised timeframe and was in very good condition. I’ve been really happy with the performance of my new phone so far
August 3, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Mark,
Really glad Scott was able to get the admin issue resolved quickly and that the iPhone 13 arrived on time and in great condition!
It's always great to hear when a problem is handled well by the team and we'll make sure Scott sees this. We hope the phone keeps impressing you and look forward to seeing you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Thank you for taking the time to leave a review! We'd love to know more about your experience and where we could have done better.
Feel free to get in touch at contact@grademobile.co.uk and we'd be happy to hear your thoughts. We hope to give you a more positive experience next time!
Best,
Grade Mobile Customer Support Team
Order (277228)
Order (277228)
Great service from start to finish! I sold my daughter’s iPhone 13 to Grade Mobile and had a really positive experience. I received a good price for the condition of the phone, communication was great throughout, and the payment was made really quickly. The whole process was easy and hassle-free. I would definitely use Grade Mobile again and would recommend them
I received a small gesture from Grade Mobile for providing a constructive review, but this was not conditional on leaving a positive review.
August 1, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Amy,
What a lovely review to read — thank you so much!
A good price, great communication, quick payment and hassle-free from start to finish — that's everything we set out to deliver. Really glad the experience hit the mark and that we could help with your daughter's phone.
We look forward to having you back whenever you need us!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi Nicola,
Great service is always the goal — thank you!
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Excellent service
From start to payment was so easy and quick , good communication and fast payment would highly recommend
August 6, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Lisa,
Easy and quick from start to payment, great communication and a highly recommend — that's everything we aim for! Thank you so much.
We look forward to having you back whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi Vaida,
Amazing, quick and smooth — three in a row! Thank you so much.
Always a pleasure and we'll see you for the next one!
Best,
Grade Mobile Customer Support Team
Great product as described
Great product as described. The condition was excellent, delivery very quick
July 24, 2026
Unprompted review
Reply from GRADE MOBILE
Hi David,
Excellent condition as described and delivered very quickly — exactly what we promise! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
I sent a newly refurbished iPhone…
I sent a newly refurbished iPhone 14 plus got quoted 270 and then the offered 60 and says the phone has deep scratches when it dosnt have a mark on the phone so I would avoid this company
August 8, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Scott,
Thank you for sharing this and we're sorry the experience left you feeling this way.
A drop from £270 to £60 citing deep scratches on a newly refurbished phone with no marks is something we'd like to look into properly. If you have photos or any documentation of the phone's condition before sending, please get in touch at contact@grademobile.co.uk with your order reference and we'll have the inspection reviewed by a senior member of the team as a priority.
Please also remember you're always welcome to reject the offer and have your device returned free of charge.
Best,
Grade Mobile Customer Support Team
order
order - 276445 - was easy to navigate selling my phone and very quick. definitely would recommend
July 29, 2026
Reply from GRADE MOBILE
Hi Danny,
Easy to navigate, quick and a definite recommend — thank you!
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Very quick and simple process
Very quick and simple process. Payment was made same day as quote received
August 5, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Aaron,
Same day payment from quote to bank — quick and simple exactly as it should be! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
I should have read the reviews before…
I should have read the reviews before dealing with this cowboy company.
I was offered £185 online and sent my phone.
They then offered £90 as it was in poor condition with cosmetic damage to the front, back and housing.
There wasn't a scratch or mark on the phone and they said the battery health was 91%.
The phone was always kept in a case with a screen protector.
Luckily I took photos before sending so it will be interesting to see if it is returned in the same condition as I sent it.
I would agree with a lot of these reviews that this is a scam company.
I will update when I receive the phone back.
Update: I'll wait until I receive the phone back before my next move.
All options are on the table including taking them to the small claims court.
August 7, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Martin,
Thank you for sharing this and we want to address it directly.
We are not a scam company and we take allegations like this seriously. Cosmetic damage cited on a phone kept in a case with a screen protector, that you have photos of before sending, is something we absolutely want to look into.
Please get in touch at contact@grademobile.co.uk with your order reference and those photos and we'll have the inspection reviewed by a senior member of the team as a priority — before the return is processed if at all possible.
The device will be returned to you in the same condition it was received by us and we'd like the opportunity to review the findings properly.
Best,
Grade Mobile Customer Support Team
A fair price for older tech
A fair price for older tech. Arrived earlier than the stated delivery date and was exactly as described. I would certainly buy from this company again
July 27, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Chris,
Arrived early, exactly as described and a fair price for older tech — really glad it all came together! Thank you.
We look forward to having you back whenever you're ready!
Best,
Grade Mobile Customer Support Team
From ordering my Apple Watch Series 7…
From ordering my Apple Watch Series 7 to receiving it the next day, an excellent service. Also very pleased with my watch.
August 7, 2026
Unprompted review
Reply from GRADE MOBILE
Hi Diane,
Ordered and on your wrist the very next day — that's the Grade Mobile experience! Really glad you're pleased with the Apple Watch Series 7. Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
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