We recently had both our gas fire and our boiler serviced. Byron did an excellent job. He was very thorough, professional and friendly throughout. And its reassuring to know that Matt and Mark are... See more
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Review summary
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Reviews shaping this summary
Friendly and efficient as always....We have had our boiler and gas fire serviced each year by Grandisson. They also give good, practical, unbiased advice e.g when we were considering installing a wood... See more
Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
899 reviews
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Really good customer service
Really good customer service, from our initial visit to their showroom, to the house survey, and to installation. Always prompt with answer and on time to visits. Clean and tidy on install day, very very happy with the finished fire.
March 6, 2025
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Very well done and always carried out well…
Very well done and always carried out with all that is needed.
March 1, 2025
Company is excellent
Company is excellent. Engineer very friendly and kept the room in excellent condition. Would recommend this company. Patricia K>
March 1, 2025
Easy to arrange.
On time, easy to arrange. Polite competent service engineer who checked everything and left no mess.
Perfect.
February 28, 2025
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We are very happy with our new fire…
We are very happy with our new fire and fireplace. All the Grandisson staff were great, providing excellent service and support from the start to finish.
February 19, 2025
What nonsense it is to ask me for a…
What nonsense it is to ask me for a review when all I did was come to the showroom to buy a replacement Carbon Monoxide detector.
You should be more selective when you ask for customers to spend their time unnecessarily.
February 14, 2025
Great service
Great service , very thorough.
Prompt for appointment and very tidy worker. Very kind to my Aunt who is very deaf.
February 19, 2025
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Service of our fire was completed on…
Service of our fire was completed on time and in a professional and courteous manner
February 19, 2025
Arrived on time to complete service
Arrived on time to complete service. Was done very thoroughly and with helpful advice.2
February 14, 2025
Very clean and tidy work in my lounge
Very clean and tidy work in my lounge, really nice guys Matt and Corrie and Martin , really pleased with the finished fire and also outside brick work Excellent
February 9, 2025
Excellent company
Excellent company. Customer service was top notch. My Wife and I are super happy with the results. Our new stove has been a game changer this winter. I would highly recommend Grandisson to anyone looking to get a fireplace.
September 11, 2024
Unprompted review
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He came on time
He came on time, serviced my gas fire, and even read my gas meter for me, and was very polite.
February 1, 2025
Great service and left clean
Great service and left clean, tidy with a friendly face.
February 2, 2025
Very helpful engineer.
Very helpful engineer.
Arrived on time, very tidy and cleaned up afterwards.
February 1, 2025
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Loose door settling in after refitting…
Loose door settling in after refitting leading to excess draught. Catch and rope adjusted, now all fine. Completed within time so no extra charge.
February 1, 2025
Replacing an old gas fire
From the showroom visit, to the pre install visit and the install Grandisson were fantastic. What to us looked like a huge complex job was done in one day but two very hard working chaps, and the finish product is better than we ever hoped. Old gas fire and brick fireplace out, new electric fire and sandstone fireplace in.
January 28, 2025
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