We recently had both our gas fire and our boiler serviced. Byron did an excellent job. He was very thorough, professional and friendly throughout. And its reassuring to know that Matt and Mark are... See more
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Review summary
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Friendly and efficient as always....We have had our boiler and gas fire serviced each year by Grandisson. They also give good, practical, unbiased advice e.g when we were considering installing a wood... See more
Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
898 reviews
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Usual first class service
Usual first class service. The engineer was on time and when he left it was very clean and tidy
April 19, 2025
Happy Customers!
Pre sales attention was equalled by a great installation. The team were efficient, courteous and completed the installation on time, as promised. Very happy with the finished product.
April 14, 2025
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arrived on time
arrived on time, engineer was polite and thoughtful, clean worker and got on with the job, will use them again for sure.
April 13, 2025
Gas fire.
Excellent service, the guys were very polite and friendly, their work was very impressive, would definitely recommend 👍
April 6, 2025
From start to finish a great service
From start to finish a great service.
I had help choose the design and the installation was quick and completed on one day. Very professional.
April 12, 2025
Great service from sending out emails…
Great service from sending out emails to remind you to book your appliance serviced, very professional and knowledgeable staff.
April 11, 2025
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Excellent service
Excellent service, on time, quiet and good job. Would recommend them to everybody.
April 10, 2025
Very good service from the man who…
Very good service from the man who obviously knew his job. Knocked off a star as I think the charges are rather expensive.
April 6, 2025
Amazing service from start to finish
Amazing service from start to finish! Friendly and helpful advice when we first visited the showroom and a really smooth hassle free installation that was completed as planned. Highly recommend!
March 11, 2025
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Great service
Got an appointment quickly for wood burner stove service, Ben arrived punctually, was pleasant and professional and left everything as it was when he arrived. Great service.
March 14, 2025
Efficient service
Efficient service, reliable and courteous staff. Engineer very respectful of property.
March 13, 2025
Very helpful and prompt response…
Very helpful and prompt response helpful phone calls and very informative . Lovely chaps who fitted my stove clean and tidy and friendly
March 14, 2025
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On Time & professional
March 7, 2025
Really good customer service
Really good customer service, from our initial visit to their showroom, to the house survey, and to installation. Always prompt with answer and on time to visits. Clean and tidy on install day, very very happy with the finished fire.
March 6, 2025
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