We recently had both our gas fire and our boiler serviced. Byron did an excellent job. He was very thorough, professional and friendly throughout. And its reassuring to know that Matt and Mark are... See more
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Review summary
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Friendly and efficient as always....We have had our boiler and gas fire serviced each year by Grandisson. They also give good, practical, unbiased advice e.g when we were considering installing a wood... See more
Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
898 reviews
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Very proficient service by very…
Very proficient service by very personable, efficient and excellent engineer (Byron Day). Appointment was as scheduled and work was carried out with care and pains were taken to keep environment of gas fire tidy and clean.
July 30, 2025
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Gas Fire Annual Service
Had my gas fire's annual service and, as always, Byron was prompt and very cheery. As usual he did an excellent job and left my fire looking brand new again.
July 29, 2025
Unprompted review
Professional, knowledgeable, responsive
Knowledgeable, responsive and genuinely friendly customer service throughout regarding our boiler.
July 8, 2025
Great choice of fireplaces
Good range across all types of fireplace. Knowledgeable and willing to discuss options.
Fitting went well with polite workmen.
July 12, 2025
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Efficient log burner service
The service of our log burner was easy to organise and they arrived promptly as agreed. Friendly and efficient service as always. Would recommend.
July 13, 2025
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Reliable
Friendly, reliable service. Continuity of staff is reassuring and builds confidence.
July 3, 2025
Helpful friendly Grandisson
Helpful staff who send reminders and arrive on time but don’t bother you unnecessarily
June 30, 2025
Service praise
There service is excellent, there engineer is very friendly and always on time
June 22, 2025
Friendly and helpful engineer serviced…
Friendly and helpful engineer serviced our gas fire. He arrived on time and did a clean job.
June 21, 2025
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Job done. Fire's on!
The team were absolutely first-class. They arrived on time, they got on with the job, their work was professional and efficient, and they were not only friendly but great to have around the house. On top of all that, they also pointed out a couple of other little things that needed attention, and got these sorted too. Once finished, they gave us clear and useful advice about maintenance and caring for our new fire. Great company, great team, would recommend without reservation.
June 10, 2025
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Purchase & Installation of new fireplace.
The support, help & guidance was very good in the decision of the fireplace we wished to purchase. The installation was effective and professional with the room where the new fireplace was installed left clean & tidy - thank you.
June 5, 2025
The log burner service
The stove engineer was on time and did a brilliant job. Even though the log burner is very dirty he cleaned it and left it in a brilliant condition
June 1, 2025
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