We recently had both our gas fire and our boiler serviced. Byron did an excellent job. He was very thorough, professional and friendly throughout. And its reassuring to know that Matt and Mark are... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly and efficient as always....We have had our boiler and gas fire serviced each year by Grandisson. They also give good, practical, unbiased advice e.g when we were considering installing a wood... See more
Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Company details
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
898 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Always competent and friendly
Always competent and friendly. I ask Grandisson to service my wood stove every year. It does not cost much more than the chimney sweeping I would need anyway and it gives me peace of mind that the stove is safe and good to go. I have recommended them to my friends and I am extremely happy with their service. Thank you
May 14, 2025
Excellent and professional service
May 15, 2025
16 Farmhouse Davey
Byron the engineer was first class as normal, plus support from office always helpful and polite
May 14, 2025
Advertisement
Great service as always.
May 11, 2025
Old gas fire repair and service
Byron (the engineer) quickly diagnosed the likely source of the problem (a failed ignition unit), and Grandisson did an excellent job in sourcing a replacement, given that the fire is 25 years old! About a month later Byron fitted the new unit and serviced the fire very professionally. I had to ask for the service certificate, which I had been told would be sent to me automatically.
April 30, 2025
A very professional company.
The difficult fireplace installation was completed in a very professional manner in one day. Despite having to remove most of an old unit there was virtually no mess and the wall was re-plastered and made good to a very high standard. A lot of useful information regarding care and cleaning was also given.
May 11, 2025
Boiler service
Pleasant, experienced gas engineer who serviced boiler at a competitive rate.
May 3, 2025
Advertisement
Very professional and friendly service.
May 4, 2025
Boiler Service
Staff are very professional, polite and respectful and always deliver good service
April 30, 2025
Advertisement
As always a good service,on time
As always a good service,on time, clean and efficient thank you well recommended
May 2, 2025
Very helpful!
May 1, 2025
Advertisement
Highly recommended by long-term customers
Have been very happy customers of Grandisson for nearly 30 years now. We can highly recommend this local company, who've serviced our stove annually for all this time. Always reliable, they are thoroughly professional and trustworthy.
April 16, 2025
The engineer was on time
The engineer was on time, which was a good start. He was very clean, tidy, friendly and polite.
April 17, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.