Gravity Co Reviews 79

My experience at Gravity was really good - I found there a community of professionals that did resonate a lot and with whom I shared some evening plans and built a friendship. This was critical to my wellbeing and settlement in London over the first 18 months in the City. From that time I draw friendships and often when Gravity organise events I show up as the crowd seems to be well curated and the staff is really friendly and welcoming be it a music event, a dinner, etc.

The property I stayed in was quite small so the community and each member's collaboration was very important. I was lucky that I did share my time there with amazing people and everyone added to the mix something positive. The rooms are smaller than I was used to in Portugal, but I got used to it quickly and in my experience any maintenance request was fast attended.

Really enjoyed and I would definitely recommend for any newcomers to London, at least for the first year.

Do not move to this place, it’s an absolute shit show.
From cleaning issues, broken boilers and heating, lies from the agency saying they’ve fixed stuff they haven’t, emails and phone calls being ignored while we freeze to death. A ridiculous place. Don’t waste your money, please.

*update 22.01.2025: you seem to reply very quickly to reviews online for an organisation who regularly does not address tenants concerns. (Also, providing access to another room, in ANOTHER building, is not an acceptable solution for someone paying £1400 for an en-suite room that has no access to water, shower and toilet in the room she’s paying for)

I came to flat 49 at Gravity West Court to discover it was infested with drain flies some of which were presumably dead as shown in the photos the rest flying around the room. I did not stay for even one night because I was afraid I might get a disease despite paying £2,448.38 in advance. I tried to terminate my contract but Gravity passed me around 3 different email addresses and want to squeeze more money out of me. Management is terrible, they told me I would be placed in a flat not close to the laundry room but they completely ignored me and placed me at flat 49 which is opposite the laundry room. They want me to pay £990 as a termination fee before returning my deposit. It seems they do not want to return my deposit. They even wanted me to pay £160 as a cleaning fee for a room I did not even use. I guess I’m not getting a refund despite other people getting one. Do not be fooled by their video appointments, always see a flat in person. There is something wrong with the plumbing in the building for drain flies to come out like that. Don’t make the mistake of signing a contract with Gravity like I did.

I came to London for the week and had such a nice stay at Gravity Notting Hill. Everything you could ask for and more. Location was great and really easy to get around, felt really safe in the area and you can tell everything in the building is brand new. When I next come to London, I would like to stay there again! The person I was speaking with was really nice too and helped me when I needed it.

Loved living at Gravity. Stayed at one of their newest properties in Notting Hill. I had a studio apartment which had a bed on a separate level. Very cosy and the apartment was brand new, so being the first one to use things is always a plus. Friendly neighbours, lovely neighbourhood -plus they run events that are free for residents to attend. I've made some friends there that I will be sure to keep in contact with.

Don't believe the rental prices quoted on the website! Gravity offer no transparency with their prices and will charge you the top tier prices for the entry level rooms. This happened to me and I think I was particularly an easy target because I was in a rush. The room I had was tiny and the noise was terrible. When I complained, they offered to swap rooms but said they would need to increase the rent. This was even though the room I wanted to change to was the same tier room a double Ensuite A. They told me I could leave if I didn't like it. The worst part was that I knew other tenants who had far bigger rooms than me who were paying less.

My advice? Be careful and if the prices seem to good to be true it's because they are!

I had a fantastic experience staying at Gravity for over six months. The atmosphere and vibe of the property were what really stood out to me. The communal co-living space was a big plus, especially since I was working from home. There was plenty of room to ensure it never felt crowded, but also enough shared spaces to network and connect with my neighbours. The team deserves a special mention—they were incredibly responsive and always ready to help, no matter how random my questions were. It really felt like they cared about making my stay as smooth as possible.

[Even 1 star is luxury]
WORST property management ever. It looked good at first sight. I have lived in this building for 1 year. I spent the whole winter without heating at all due to so poor property management. It wasn't repaired until the weather got warmer. Now, I am living without both lifts for 4 months and have to move out end of this month with all my stuffs manually climbing back and forth to/from 5th floor. The property management here is an absolute failure. Operation team is totally ignorant, ruthless, and selfish. They simply pay out small money which never covers tenant's inconvenience which was never agreed by tenants. They refused to reimburse the cost for external carriage service while they caused the problem. Not only this, sudden and random service outage such as water, internet, heating etc are your constant headaches. In every process, communication is poor, delayed, and inconsiderate. Nothing any good is mentionable. Avoid this place if you can. Otherwise you should really wish a LUCK as you cannot rely on their management! Worst tenancy ever.

Great place to live, sense of community is unrivalled. Right next to shops, regents canal and multiple transport links. Love the place!!

Living in gravity have been mostly amazing! Especially the community feeling and the events! Alice has been doing a FANTASTIC job when it comes to creating events, joining them, engaging with the gravity members and making sure that everyone is enjoying the events. She puts in a lot of thought and effort into each events. Every events are so diverse which means various individual’s needs. She’s one of the reason why I would like to stay in Gravity West Court for longer! She is super sweet and empathetic regardless of anything! ☺️

I scheduled an appointment for the afternoon. They made a mistake and called me at 12 - to which I said I can talk then. They said they had an appointment and had to go. To be fair that was not an issue from my side. Then at my scheduled time, I waited on the teams and no one was joining. I then emailed to ask if anyone was joining and tried to call on the phone (as this was the way they contacted me at 12). I then returned to the teams chat and someone got on a call. I said that at that point I only had 5 minutes left and had a work call straight after. She said she was waiting on the teams all that time... Though I was there for 5 minutes before dropping off and there was noone there. I understand 5 min is not long, but when this call is 15 min and I have B2B work calls, it does matter.
The person asked me about my budget and when I shared it she told me most things are outside of my budget condescendingly. The budget I shared was my comfortable average which I could stretch. However, she was abrupt and not very welcoming and did not ask any follow-up questions.
Very bad customer experience. No information was shared about actual accommodation/ property etc., and no follow-up questions were asked - just a very brief and bad experience. Would not be contacting them again.

I stayed at Gravity West Court for a year and my experience at Gravity was great. The studios are perfect for a young professional just starting their career and the area is well-connected by multiple bus stops, a tube station 5 minutes away, and a train station 15 minutes away. It’s a great place to live if you’re new to London as well as the staff throw many social events for the tenants and it’s a great way to get to know people. The staff at Gravity were a pleasure and it were very helpful when it came to concerns myself or other tenants would have.

This review is for Gravity, Royal Heights in Reading.

I was a huge fan of the ethos behind Gravity, which is why I wanted to rent with them. When I first moved in, I was so impressed with the events they put on and I enjoyed becoming part of the community. But the shine quickly wore off.

There have been ongoing maintenance issues, both with individual flats and throughout the building. I moved into a toilet that leaked on to the floor (forcing me to use the toilet in the local shopping centre), a shower that leaked, sealant around the bath that had to be replaced, under floor heating that didn’t work, damaged tiling in the bathroom and the worst of all was when I returned home to find water leaking from the ceiling into my living room. I reported the problems to Gravity and while they were all eventually fixed, it took several months of chasing and emailing, and I became increasingly frustrated that there seemed to be one problem after another.

I was told by a contractor that the piping for the plumbing has been installed incorrectly, which is why the underfloor heating didn’t work. I am also aware that several other residents had ongoing problems with their flats which were not fixed like mine was. I asked Gravity what they could offer as compensation for the ongoing problems, and they gave me a £50 Amazon Voucher.

There were also ongoing security issues with the building. They had advertised on their website that the building had CCTV, but it didn’t. We had been told for months that CCTV would be installed and whenever we would chase about it, we were given the same response of ‘they have given quotes to the landlord’.

As a temporary fix they installed Go-Pro cameras by the front door, but this was problematic as the camera was not fixed securely. Our building became the target of a postal thief who broke in on three separate occasions and stole the Go-Pro Camera each time. After much complaining from the residents and over 6 months of waiting, permanent CCTV was finally installed in the building.

However, then we had issues with the main front door which didn’t fully lock and could be easily opened without the entry code. Again, it took much complaining from the residents for Gravity to fix the problem. They did temporarily have a security guard that covered the entry points for a few weekends, but it was months until the door was fixed and secure.

In addition to security issues, the water supply frequently goes out and we needed to wait a couple of hours before it came back. One of the lifts hasn’t work the entire time I was a resident, and the intercom entry system for my flat has never worked. I have missed important parcels and food deliveries because my flat cannot be contacted. The Gravity approach to fixing problems is to just paper over the cracks, so it isn’t long before the issues resurface.

I was particularly vocal with the ongoing problems in the building and at one point worked with other residents to send a letter to Gravity. I had really come to love my flat and being part of the community and had wanted to hold Gravity to account for the unacceptable management of the building maintenance. As a result, Gravity refused to renew my tenancy, implying that I didn’t ‘fit within the community’. They leased my flat to another tenant without asking me if I wanted to renew and I was forced to move out. I know for a fact that other residents were asked if they wanted to renew, but Gravity did not ask me. They just rented my flat to someone else.

For a company who claim to care about people and community, I was extremely disappointed by how I was treated by Gravity. They expect tenants to keep quiet about unacceptable, ongoing issues while continuing to pay rent. I wasn’t prepared to do that and was effectively kicked out because of it.

My children and I relocated from the US to London in September of 2020. Horne House - Gravity Co - became our new home. The staff and other residents in the area greeted us with open arms and became our Camden family. The safety and security of the building helped my children grow in loving independence. They are braver and stronger because of our home and its convenient location. With buses and the overground so close the began exploring London safely. Anytime we needed anything the staff were responsive and so helpful. Although not much went wrong because the property was perfect. My children cried when we had to leave after calling Horne House our home for nearly 3 years. The friends we made in our building and the surrounding businesses are priceless. We will return regularly to enjoy everything Camden offers and stay connected to the friends we made. Curzon is our home away from home and we love everything about it, not just the movies. If there was a larger apartment we would have stayed forever. Thank you Gravity Co for the best growth and experience we could have asked for!!!

The best place to live in London! Pet friendly! Everything is near: shops, McDonald’s, subway, train station. Love this place!!!

Thanks Gravity you are so much more than just a place to stay! Friends and I had a great time at the summer party on the canal! It was such a fun and unique experience. The attention to detail was incredible and the team were great hosts. The saxophonist was a personal fav! Great value for money as well, can't wait to see what events you do next!

Part 1 this will be posted in two parts -Where do I start! So last year we found the property at gravity royal height which we thought was a bargain due to it being all bills included but wasn’t we wrong. To start with at the beginning of our tenancy, we asked a member of gravity if at the end we could extend our tenancy which she said yes but stupidly I didn’t get this in written form and that’s my fault. To start with the check in was easy, all you did is turn up and scan a code at the back of your front door which had manuals for majority of appliances. However, things like the washing machine was in German so Google translate became our best friend. On the second day of moving in due to there being no manual for the heating we didn’t know how to work it nor did the maintenance guy, so for months in nearly 40 degree heat we could not turn our heating down. The heating issue was the first of many ongoing issues. We said due to the hot weather we didn’t need the heating so was advised to completely switch it off from the main. However, we said we would like it to be fixed before the cold weather came due to last year 2022 being one of the hottest summers to date. Fast forward to winter 2022 and constantly chasing and still no fixed heating. We got to winter and the heating system completely broke. We were sent engineers that didn’t know what they were doing or said they would send a report to gravity but then gravity never followed anything up. It became apparent all they care about is receiving their rent. We were provided electric heaters but we refused for the increase of electricity that would have been needed to warm our property due to this being no fault of our own but gravity’s incompetence to fix maintenance issues.There is a whole list of things that went wrong with our property. Like: the dishwasher door not being fixed properly causing the dishwasher to break. Our dishwasher broke a few weeks before leaving again and was never fixed due to us leaving however we were paying rent. All our cupboard doors are back to front or not secured completely due to a rushed job, this was reported but never fixed , our tv stand and coffee table broke due to hot weather and the coffee table is still yet to be replaced again after months of chasing. Our address wasn’t registered with Royal Mail so the facility wasn’t receiving mail, again myself and my partner were given false promises this would be resolved and this took weeks due to gravity not supplying them with the access key code, I contacted a member of operations several times to resolve this as I was awaiting an important letter. Outside in the back yard is where we are suppose to leave rubbish and the amount of waste left on the floor due to the bin men again not been provided an access code was disgusting and unhygienic this caused rats. Rats are still present, we had 3/4 on our balcony and requested rat traps but again denied. I think the biggest thing while we were staying was the repeated break ins. There was a guy who kept breaking into the apartments and continuously stole parcels due to gravity not fixing the main door on the busy road! The guy use to come ANYTIME DAY OR NIGHT the reason I know this is because after the 3rd break in. The maintenance guy installed blink cameras which needed to plugged into the socket. This did not stop the intruder in fact he would open the door walk up to the blink camera continue with stealing the parcels and go on his way, the maintenance manager showed us footage of this. 3 blink cameras later and still no proper cctv! Many residents expressed how they felt on our community portal and still nothing was taken seriously! On 2 occasions gravity did provide a security guard while they hired a security guard to man the building. However the security guard would sit in his car around the back when the issue was the Main Entrance on the busy road. On one occasion the intruder actually accessed the building when the security guard was suppose to be present!! After months and months of complaining gravity finally took action and put proper cctv which made residence feel abit safer but the door mag lock was still an issue. They would blame tenents for not shutting the door but isn’t a heavy duty door suppose to close on its own? Not everyone has 1 minute to stand at a door holding it shut until it clicked when it should do it on its own. Months later & the door is now fixed.Maintenance issues no matter how big or small will not get fixed! New tenants who have move in are still complaining about issues everyone complained about last year! 2x people have been stuck in the lift that has NEVER worked and because gravity are getting their rent they do not care to fix it properly. A disabled person was housebound due to the lifts not working or being addressed in a timely manner

A short stay at Gravity Co-living was made stress free, simple and comfortable by the Gravity. From the initial booking process to checking out, the process was seamless with clear and concise communication. Location was perfect to commute into central London and the ample parking was a major plus point. The rooms were light, spacious and exceptionally clean. We enjoyed a number of hours at the communal space, the people there were friendly and happy to help.
The complimentary morning coffee was beautiful and a nice touch to accompany an overall excellent experience.
We will be sure to use Gravity in the near future.

This is regarding their building in Royal Heights Reading.

The flats themselves look lovely but very much style over substance.

They advertise co-living but the only co living thing about it is an app people only use to complain about the various issues.

There was no CCTV as advertised and packages were consistently stolen as they are left in full view in the main foyer. I believe they now have CCTV but residents moving in June were told they'd have it and it was not put in place until January and only because of consistent complaints. Packages still get stolen because the front door is always broken.

They claim they have maintance people on hand to fix all issues but then leave serious problems (such as no water or heating) for lengthy periods of time and blame external contractors.

Contractors are given keys to flats and walk in and out as they please (usually to 'fix' something minor rather than the multiple serious issues). Gravity do not seem to care that this is illegal.

The road to the bins were cut off by Thames Water. Gravity were notified about this in advance but did nothing to pre-empt this instead rubbish was left to build in the carpark for weeks.

Water went out 2-3 times a week. When I did have water I could never wash my hair or clean properly as the water pressure was just a dribble. When my washing machine broke down with my clothes stuck inside I was completely ignored. Turned out it was because it was a German washing machine with an EU plug being run through an adapter.

The staff are rude. When you ask for something to be fixed you get a blunt email saying it's on the 'snagging' list already and then never followed up and they have an excuse for everything. The word sorry is not in their vocabulary.

When I asked to end my contract early as the flat and building itself was not as advertised I was met with a lot of huffing down the phone and only discussion of what is best for them so they can immediately fill the space.

They also offered to move me to one of their London properties but wouldn’t let me see it and got annoyed when I wouldn't take it.

The only good thing was they were flexible with my move out date and didn't ask me to pay extra for only staying a short amount of time. I got my deposit back quickly too which was something.

When you are in there however you get the feeling all they care about is getting people in rooms and taking your rent money. Once you're in any communication is seen as an annoyance. Everyone at Gravity just seems completely out of their depth and actually don't have any idea of what it takes to actually manage a residential building.

I would not trust one of these startup companies with my living situation again you are much safer with a traditional estate agents/landlord setup.

I suspect there isn't many bad reviews yet because people are stuck in 12 month contracts but come June when the tenancies start to end the bad reviews will start piling up

Late 2022 I received news that I would be moving to London at short notice. It was an exciting but stressful time as the market was very constrained. I came across Gravity Co-Living and was initially impressed, and started to make inquiries. The small window of time in which I had to sort things out means that I regularly call the sales team (which is only made up of two people).
Ultimately, I paid a £300 deposit for a room in West Court just before offices closed for the Christmas holidays. I had not signed a contract. When offices reopened on 3rd January, I decided I no longer wished to move into Gravity Co-Living. I spoke with a member of the sales team (made up of two women), who came up with some ridiculous reasons as to why I could not receive my deposit. Apparently they had lost tonnes of business, which was impossible considering I called to cancel my room the very day they'd reopened for business. And apparently they'd already cleaned my room which, in my opinion, was over-zealous on their part since I had not signed a contract nor confirmed that I was going to move in. Not to mention they fail to have any sort of deposit-policy on their site. The sales woman then became extremely rude and patronising over the phone, stating that I had wasted her time with the times I and my mother had called with questions about the property. This was unfounded to me - it bewildered me that she was complaining to me that she had to do her job! The insanity of the conversation only worsened - she said that she apparently does not have a manager when I asked to speak to one, and the entire team read complaints and come to a decision as to how to handle it together. Finally, she gave me a generic email that I could apparently issue a complaint. I did so, and it took a fair amount of time before someone got back to me. Another woman emailed me, who did not actually say what her title was within Gravity Co-Living, got back to me. For all I know, the “new” woman I spoke to via email was a made up individual and it was the initial sales woman conducting that email - that's how ridiculous it has been dealing with these people. The email response to my complaint was non-productive, and something my bank made no sense of. I am currently in the process of attempting to retrieve my £300, but I severely regret the day I found this odd rental.

To conclude -
The sales woman I spoke to over the phone ruined my experience entirely, to the point where I did not feel comfortable living there any longer. As an adult woman, I did not appreciate being talked down to by someone who is meant to make people feel welcome and informed. Apparently her conduct was being "investigated", but nobody got back to me when I asked for an update.
On the whole, this was a massively negative experience and I wish to warn everyone to be careful when dealing with Gravity Co-Living. If they wish to welcome more people to West Court, I suggest they urgently retrain or replace their team with individuals aware of what makes decent and welcoming customer service.