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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and empathetic approach, making them feel supported and confident throughout their claims. The service is frequently described as excellent, with many appreciating the clear communication, timely updates, and efficient handling of their cases. People are particularly satisfied with the successful outcomes of their claims, often exceeding expectations. The user experience is highlighted as smooth and stress-free, with the company going above and beyond to ensure clients are well-informed and comfortable.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, courtesy, and efficiency.... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, courtesy, and... See more

Claim

Consumers report positive experiences with the claim process. Many reviewers highlight the outstanding... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, clear... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers found the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a workplace leg injury and started my claim with Grayson May. After a long process involving medical assessments, specialist appointments, treatment, and care, my case was successfully settl... See more

Rated 5 out of 5 stars

Absolutely highly recommend this company, Zahid Grayson May and James Clegg are wonderful they were extremely supportive and went over and above and exceeded my expectations. They kept me updated at... See more

Rated 5 out of 5 stars

My claim was dealt with respect & integrity. I was kept informed and given good advice throughout the process. I was always told what to expect rather than giving me false hope; having said that, I... See more

Rated 5 out of 5 stars

The service I received from this company was top notch, friendly people, good service and top professional. Even the third party didn’t want to admit there’s fault but with the help of Grayson May... See more


Company details

  1. Personal Injury Attorney

Written by the company

Grayson May are nationwide accident and personal injury compensation claim specialists.


Contact info

4.8

Excellent

TrustScore 5 out of 5

168 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

James explained everything in detail

James explained everything in detail.
He displayed empathy and understanding. He also explained the whole process and made it very simple to understand. Following a traumatic experience, its nice to speak to people who appreciate what you have been through.

February 17, 2026
Unprompted review
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Rated 1 out of 5 stars

AVOID!!

Awful company, simlar experiance as one of the other reviews. I put in an enquiry and received 18 phone calls from a mix of landline, mobile and withheld numbers in two hours.

Not a single voicemail message left and when I sent them to the voicemail twice as I wasn’t in a position to pick up, they immediately phoned repeatedly in response - 8 calls in less than 5 mins is harassment and disgusting behaviour.

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

What an absolute JOKE of a company

What an absolute JOKE of a company! All I did was put in an enquiry a day ago, I was putting my child down for a nap and Hiten called me atleast 10 times from 3 different numbers. Non stop like it was an emergency. What on earth are they thinking what an embarrassment to be so desperate for clients that your having to call someone non stop for within half an hour. ANY HIGHER MANAGEMENT SEEING THIS IS MORE THAN WELCOME TO CONTACT ME FOR PROOF.

December 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

Excellent Service – Highly Recommend Mr. Ilyas

I had the pleasure of having Mr. Ilyas handle my personal injury claim, and I couldn't be more satisfied with the service I received. From the very beginning, he was always available to help and advise me. No matter how small my query, he would go out of his way to ensure I had the answers and support I needed—even calling me on weekends when necessary.

Although I’ve never met Mr. Ilyas in person, it's clear that he is incredibly polite, professional, and possesses excellent character. His dedication and commitment made a stressful process much easier to navigate.

I’m truly grateful for his help and would highly recommend his services to anyone in need of legal support for any type of personal injury claim.

Thank you ilyas

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Regarding claim

Edwin my claim was handled by llyas,and I couldn't be more impressed with the service I received from the start to finish,the process was managed with exceptional professionalism and care. IIyas made everything straightforward and stress free,and I truly appreciated the clear communication and prompt responses. If I ever need assistance in the feature, I will definitely be reaching out to IIyas again highly recommended.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Mohamed Iliyas has been a tremendous…

Mohamed Iliyas has been a tremendous help throughout my case.
Very helpful, punctual,well informed and an amazing human being
Very lucky to have been dealing with him
Amazing person and a real professional
Thanks Mohamed

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Mohammad Ilyas was brilliant

Mohammad Ilyas was brilliant! Although the claim took nearly 2 1/2 years to resolve which is expected in these circumstances he kept me upto date and well informed the whole way, great asset to your company and thank you very much Mohammad.

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

.Adam.Grayson May team fantastic and amazing…

Grayson May team fantastic and amazing people polite helpful and very fast and goes out of their way to help you and support you through difficult situations sometimes you do not win sometimes you do win but the team on the other side of fantastic I would rate them five stars and I would recommend people to go there because you get communication you get skills from them and you get everything that you need you're not waiting six weeks they do it there and then and that's why I recommend this team

June 4, 2024
Unprompted review

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